Veterinarian · Morristown, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%87+21.1Value 14%83+11.7Replies to reviews 7%68+4.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 26 pet hospiceiPosition by Experts Score among all companies we track in this category. · better than 84%
4.8★★★★★530 Google reviews · 24 photos
89%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Moyers Veterinary Hospital 4.8 out of 5 stars based on 530 reviews, with the owner responding to 67 percent of comments. Positive feedback frequently highlights the staff's kindness, professional communication, and affordable pricing for services like diagnostics, surgeries, and routine care. However, some lower-rated reviews criticize the front desk for rude behavior and note instances where the clinic declined to provide international health certificates or failed to offer adequate post-procedure follow-up.
Google rating: 4.8 out of 5 from 530 reviews (89% five-star).
Reviews on this page: 530 Google reviews (350 with written comments, 52 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 24, 2026.
Service: Pet Hospice serving Morristown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Moyers Veterinary HospitalPet Hospice median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Moyers Veterinary Hospital: 82/100 on this factor. Category median: 70.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Moyers Veterinary Hospital: 87/100 on this factor. Category median: 58.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Moyers Veterinary Hospital: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Moyers Veterinary Hospital: 83/100 on this factor. Category median: 70.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Moyers Veterinary Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Moyers Veterinary Hospital: 68/100 on this factor. Category median: 45.B
68
Bar = this company · dark tick = category median.
Star ratings
530 Google reviews we collected
4.8of 5
5 stars47489%
4 stars275%
3 stars71%
2 stars20%
1 star204%
Praise vs complaints
Phrases our text analysis found in 350 written reviews
97%praise
Praise35497%
Complaints113%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price713%
Reasonable4580%
Overpriced12%
Not sure35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18350%
Would recommend3810%
Quality & results3610%
Price & value3510%
Speed & response277%
Communication257%
Honesty & trust216%
What customers talk about
We read 350 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wife found a kitten and the staff at Moyers has been helpful and transparent in checking him out and fixing him.”
“The lady was incredibly rude.”
“I highly recommend 👌 my dog was attacked by a dog in my neighbor and ended up losing a eye.”
“Dr Bryd is very thorough and listens to what's going on.”
“We've had everything from puppy appointments and those awful last rides with Moyers.”
“Maxey was the sweetest person ever, and the price for everything was very affordable.”
“Now they expect me to pay full price for the next surgery which could have been prevented.”
“And a added plus was I did not have to wait, I was in and out in no time.”
“Maxey's knowledge, communication and personality were outstanding!”
“They build great trust with their clients and it shows.”
People customers mention
Byrd34 reviews
Maxey12 reviews
Ealy9 reviews
Dennis4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Moyers Veterinary Hospital for 1 kind of job. Pick one to see what they paid and said.
myra10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Absolutely the best experience I’ve ever had with a veterinary office. I completely trust Moyers Clinic.
I know my girl, Trixi is in good caring hands. Very thankful that I’ve found a veterinarian that I completely trust.
Not sureLarge animals
Courteney1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
absolutely loved this clinic for my dog! Dr. Maxey was the sweetest person ever, and the price for everything was very affordable.
Great price
JayLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great staff. Dr. Maxey's knowledge, communication and personality were outstanding! This was our first visit with a new puppy and we loved it.
Reasonable price
Harlene4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I am very disappointed with them because they told me that whenever I am ready for my vacation to the Philippines, I should let them know so they could help me with the international health certificate. Now they suddenly told me they will not do it and that I have to find another clinic. Most clinics don't do it if…
WillLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wife found a kitten and the staff at Moyers has been helpful and transparent in checking him out and fixing him.
Reasonable priceService not listed
HankLocal Guide · 348 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
. I'm retired but we will get there. Animals cannot tell you how they feel but if you look they show it. I get the help I need from these folks.
Thank you 😊
Absolutely the best experience I’ve ever had with a veterinary office. I completely trust Moyers Clinic.
I know my girl, Trixi is in good caring hands. Very thankful that I’ve found a veterinarian that I completely trust.
Price assessment: Not sure
Services: Large animals
Response from the owner · 3 hours ago
We thank you for taking the time to leave us such a wonderful review. Knowing that you trust our team and feel confident that "Trixi" is in good hands means the world to us. We are grateful for the opportunity to care for your furry family member. We look forward in seeing you and your beloved "Trixi" soon!
Courteney Sexton1 reviewiTotal number of Google reviews Courteney has written across all businesses on Google Maps, not just this one.
absolutely loved this clinic for my dog! Dr. Maxey was the sweetest person ever, and the price for everything was very affordable.
Price assessment: Great price
Response from the owner · 3 hours ago
Thank you so much for your kind words and wonderful review. We're happy to hear that you love our hospital and had such a positive experience with Dr. Maxey. We are looking forward to seeing you and your pet again!
Jay HarmonLocal Guide · 23 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Great staff. Dr. Maxey's knowledge, communication and personality were outstanding! This was our first visit with a new puppy and we loved it.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you so much for your kind words! We are delighted to hear that you were impressed by Dr. Maxey's wonderful personality. We truly appreciate your trust and support!
Kevin BrandtLocal Guide · 22 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I am very disappointed with them because they told me that whenever I am ready for my vacation to the Philippines, I should let them know so they could help me with the international health certificate. Now they suddenly told me they will not do it and that I have to find another clinic. Most clinics don't do it if you are not already established with them. If I had known Moyers would do this to me, I should not have brought my dogs and established care with them to begin with, and now it is more stressful because most other clinics won't do it since I am not a regular client.
Response from the owner · 3 weeks ago
Thank you for sharing your feedback. We understand how important international travel plans are and we apologize for any inconvenience this may have caused you. Due to recent changes in our hospital policy, we no longer provide international health certificates. We understand this may be disappointing, and we appreciate your understanding as we continue to follow our current policies and procedures. We wish you and your pet a safe travel.
Will BrownLocal Guide · 21 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Wife found a kitten and the staff at Moyers has been helpful and transparent in checking him out and fixing him.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for your kind review! We're so glad we were able to care for this sweet stray kitten. We're always happy to help and provide the care and attention that every pet deserves. We appreciate you bringing the kitten to us and giving a chance to receive the care needed at that time.
HankLocal Guide · 348 reviewsiTotal number of Google reviews Hank has written across all businesses on Google Maps, not just this one.
. I'm retired but we will get there. Animals cannot tell you how they feel but if you look they show it. I get the help I need from these folks.
Thank you 😊
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited 2 months ago
Thank you again for your kind words!
David5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Compassionate and caring veterinarian and assistants.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for sharing your experience. We are glad to hear that our veterinarian and staff made you feel cared for and supported during this difficult time.
