Appliance repair service · Decatur, AL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%65+15.8Value 14%84+11.9Replies to reviews 7%98+6.9Craft & service penalty84−1.6Momentum penalty88−1.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 34 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★1,751 Google reviews · 24 photos
90%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$327typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctual arrivals, clear communication, and professional technicians who diagnose issues efficiently and provide cost-effective repairs for appliances like refrigerators, washers, and drys. Many reviewers note that pricing is competitive with local competitors and that the company warrants its work. However, low-star reviews highlight recurring issues with scheduling delays, missed appointment windows, and difficulty reaching the office by phone to book services.
Google rating: 4.8 out of 5 from 1,751 reviews (90% five-star).
Reviews on this page: 1,752 Google reviews (1,191 with written comments, 15 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 27, 2026.
Service: Dishwasher Repair Service serving Decatur, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Mr. Appliance of HuntsvilleDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Huntsville: 74/100 on this factor. Category median: 86.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Huntsville: 65/100 on this factor. Category median: 81.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Huntsville: 84/100 on this factor. Category median: 94.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Huntsville: 84/100 on this factor. Category median: 96.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Huntsville: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Huntsville: 98/100 on this factor. Category median: 87.A
98
Bar = this company · dark tick = category median.
Star ratings
1,752 Google reviews we collected
4.8of 5
5 stars1,57890%
4 stars764%
3 stars161%
2 stars80%
1 star744%
Praise vs complaints
Phrases our text analysis found in 1,191 written reviews
96%praise
Praise2,05696%
Complaints854%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price4416%
Reasonable18366%
Overpriced166%
Not sure3613%
$327+10% vs typical dishwasher repair services
Middle half of what 235 customers paid ($221–$465) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude68632%
Speed & response55226%
Quality & results34216%
Would recommend1979%
Communication1678%
Price & value1467%
Honesty & trust512%
What customers talk about
We read 1,191 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was courteous and got the job done in a professional way.”
“The back office people were rude, dishonest and did not return phone calls after I cancelled the service.”
“The repairman, Jamal, was exceptional and fast at troubleshooting a cooling fan repair.”
“I wouldn’t recommend because of their slow turnaround time.”
“He diagnosed the problem, he quoted me a price to fix it, and he fixed it.”
“My washer is still broken and half my day is wasted when I have a dozen things I have to do for my business.”
“I would recommend this company to anyone needing appliance help!”
“If you do use this company I recommend not taking the last appointment unless you have some extra time to kill waiting or like late night visitors.”
“My tech Jamie, who I’ve had several times, was thorough, explained everything, and answered any questions I had.”
“On second schedule appointment the arrival window passed with no communication.”
“Arrives when they said they would and reasonably priced to repair our fridge.”
“We were pretty shocked at this price and we were told by the technician there's no point in repairing microwaves anymore because it's too expensive.”
“Full confidence and trust with this group and the quality of service and care.”
“…mean you have an appt with them, when I told her that the email was misleading she dismissed the notion, I told her I would not have rearranged my sc…”
People customers mention
Robert30 reviews
Chris20 reviews
Smith18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Appliance of Huntsville for 8 kinds of job. Pick one to see what they paid and said.
BBrent11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Chris was fantastic and quickly diagnosed and fixed our leak. Service scheduled online late on Sunday with first availability on Tuesday. Received a call on Monday to offer repairs that morning. Up and running before noon. Recommended. Thank you!
SSally4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Mr. Appliance is top notch. I’ve used them now three or four times and I can’t say enough positive things about them. My tech Jamie, who I’ve had several times, was thorough, explained everything, and answered any questions I had. They’re punctual, communicate well and are very professional.
Paid $500+Reasonable priceStove & cooktop repair
LLinda9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The tech was polite, and professional. They were able to fix my washer on the same day I called so that was great. It thought it was pricey but it may be standard for this area.
Paid $350–400Not sureWashing machine repair
JJLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Never fun when an appliance breaks, but glad Mr. Appliance was able to help. Communication was fantastic and technician was polite and knowledgeable. Replacement part came in fast and happy with my repair. Great company!
Paid $50–100Great priceDishwasher repair
KKevin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Our technician, Chris, was fantastic! He was on time and friendly. He pursued a cost-effective repair to our refrigerator by engaging with the manufacturer’s support desk to ensure he found the root cause. He didn’t replace parts hoping it would fix our problem.
AAlmaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Robert was very professional and extremely knowledgeable... Thank you Mr. Appliance of Huntsville for your amazing Technician!
The repairman, Jamal, was exceptional and fast at troubleshooting a cooling fan repair. He was courteous and got the job done in a professional way.
Services: Oven repair
Response from the owner · 4 hours ago
Thank you for sharing your experience and for recognizing Jamal’s professionalism and efficiency. It’s wonderful to hear that you were pleased with the service and the way the repair was handled. Your feedback is truly appreciated.
J
James Jordan1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
David was extremely helpful, professional, and courteous during our appointments. He was friendly, respectful, and took the time to address our concerns. We really appreciate his excellent customer service and the care he put into his work. Thank you, David, for making the experience such a positive one!
Response from the owner · 4 hours ago
We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Mr. Appliance Of Huntsville.
B
Brent Smith11 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Chris was fantastic and quickly diagnosed and fixed our leak. Service scheduled online late on Sunday with first availability on Tuesday. Received a call on Monday to offer repairs that morning. Up and running before noon. Recommended. Thank you!
Price assessment: Reasonable price
Price: $300–350
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · 4 hours ago
Thank you for sharing your experience, Brent. It's wonderful to hear that Chris was able to quickly diagnose and resolve the issue, and that the scheduling process met your needs. Your recommendation means a lot and we're glad to know your appliance is back up and running.
S
Sally Moore4 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Mr. Appliance is top notch. I’ve used them now three or four times and I can’t say enough positive things about them. My tech Jamie, who I’ve had several times, was thorough, explained everything, and answered any questions I had. They’re punctual, communicate well and are very professional.
Price assessment: Reasonable price
Price: $500+
Services: Stove & cooktop repair
Repair wait time: 0–1 hr
Response from the owner · 4 hours ago
We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Mr. Appliance Of Huntsville.
L
Linda Laird9 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
The tech was polite, and professional. They were able to fix my washer on the same day I called so that was great. It thought it was pricey but it may be standard for this area.
Price assessment: Not sure
Price: $350–400
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Thank you for sharing your feedback, Linda. It’s wonderful to hear that you found our technician professional and appreciated the same-day service. Your input on pricing is valued and helps us continue to serve our community with transparency.
J
JLocal Guide · 29 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Never fun when an appliance breaks, but glad Mr. Appliance was able to help. Communication was fantastic and technician was polite and knowledgeable. Replacement part came in fast and happy with my repair. Great company!
Price assessment: Great price
Price: $50–100
Services: Dishwasher repair
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Thank you for sharing your positive experience and kind words about our team. We're glad our communication and service made the repair process a little easier for you, and it's wonderful to hear that everything was completed to your satisfaction. Your feedback is greatly appreciated.
W
William Bender6 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Our technician, Chris, was fantastic! He was on time and friendly. He pursued a cost-effective repair to our refrigerator by engaging with the manufacturer’s support desk to ensure he found the root cause. He didn’t replace parts hoping it would fix our problem.
Price assessment: Reasonable price
Price: $200–250
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a year ago
Thank you for your review, Kevin! We're all about keeping your home running smoothly, and we're glad that Chris could earn your trust in us with his prompt and transparent service. If you need us again in the future, please don't hesitate to reach out!
Mr. Appliance of Huntsville
A
Alma CuffyLocal Guide · 12 reviewsiTotal number of Google reviews Alma has written across all businesses on Google Maps, not just this one.
Thank you for sharing your positive experience, Katerina. We’re delighted to know you appreciated the fast and friendly service. Your feedback means a lot to the team at Mr. Appliance Of Huntsville.
