Handyman/Handywoman/Handyperson · Fort Smith, AR · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%53+12.8Value 14%63+8.9Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty77−2.3Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 90 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 4%
4.7★★★★★182 Google reviews · 24 photos
90%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mr. Handyman of Fort Smith 4.7 out of 5 based on 182 reviews, with the owner responding to every comment. Customers frequently cite punctuality, professional communication, and transparent pricing for services including drywall repair, door installation, and furniture assembly. However, some low-star reviews highlight recurring issues with delayed estimates, missed appointments, and high costs, alongside complaints about incomplete follow-up documentation after jobs are finished.
Google rating: 4.7 out of 5 from 182 reviews (90% five-star).
Reviews on this page: 182 Google reviews (142 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 1, 2026.
Service: Post Construction Cleaning serving Fort Smith, Arkansas.
Data from Google, last updated November 11, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Mr. Handyman of Fort SmithPost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Handyman of Fort Smith: 66/100 on this factor. Category median: 92.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Handyman of Fort Smith: 53/100 on this factor. Category median: 92.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Handyman of Fort Smith: 89/100 on this factor. Category median: 98.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Handyman of Fort Smith: 63/100 on this factor. Category median: 100.B
63
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Handyman of Fort Smith: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Handyman of Fort Smith: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
182 Google reviews we collected
4.7of 5
5 stars16390%
4 stars53%
3 stars21%
2 stars21%
1 star105%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
95%praise
Praise26995%
Complaints145%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price712%
Reasonable4168%
Overpriced58%
Not sure712%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8430%
Speed & response5419%
Quality & results5319%
Would recommend4215%
Price & value259%
Communication166%
Honesty & trust93%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and knowledgeable on all jobs performed.”
“Hernandez was on time, polite and very thorough in explaining the entire process.”
“Outstanding experience and quality from start to finish.”
“One last note I paid for a service that I could have done myself, but didn’t want to because I’m terrible with a paint brush.”
“We have used them several times and will use them again!”
“Our technician, Jay, was fair, honest and very helpful.”
“Very overpriced but they can get you scheduled quick which was nice!”
“The Handyman Jay was Theroux communicating the problem and skilled at repairing it.”
“The quoting process was transparent and, when I agreed, I had a technician out in just a couple of days.”
People customers mention
Chris9 reviews
Mark8 reviews
Jacob7 reviews
Jay4 reviews
Troy4 reviews
Hernandez3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Handyman of Fort Smith for 8 kinds of job. Pick one to see what they paid and said.
Mike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very pleased with the work Cesar, Jay and Austin did at my house. Very friendly and knowledgeable on all jobs performed. Will definitely use them again.
Carol13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The work of Handyman has always been excellent!! We have used them several times and will use them again! They are efficient, professional and courteous.
Reasonable priceGeneral construction
Virginia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Thank you Chris, Chastin, Troy and Mark for the beautiful remodel of our master bath. Chris did a flawless job tiling the shower. LVT fooring and beadboard are very nice. They are all very professional and respectful young men. Thanks guys!
Reasonable priceGeneral construction
Stephen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was impressed with Mr. Handyman technician Cesar Hernandez. I needed a garbage disposal replacement. Mr. Hernandez was on time, polite and very thorough in explaining the entire process. I would highly recommend Mr. Handyman for any home repairs.
Reasonable pricePlumbing fixture installation
Jeff2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
It's true I spent about $140 for a nice dresser for delivery via FedEx and spent $430 to have Mr. Handyman assemble it and over all twice what I would have spent if I'd gone to Sam's Furniture . BUT if I'd gone to Sam's I wouldn't have had the pleasure of meeting Chris and Austin who assembled it and placed it…
OverpricedFurniture assembly
Dawn14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
It's been about a 1.5 years when I used this company. They were to give me a complete quote of my deck repair. However, when they were doing demolition additional damage was found to deck frame. This was not in the first quote. I had already gave them half of my quote. At that point they stated they do not have the…
Very pleased with the work Cesar, Jay and Austin did at my house. Very friendly and knowledgeable on all jobs performed. Will definitely use them again.
Price assessment: Reasonable price
Services: General construction, Install flooring, Paint indoors, Painting, Repair flooring
Response from the owner · Edited 3 weeks ago
Hi Mike, thank you for the five-star review and for choosing Mr. Handyman. We’re glad Cesar, Jay, and Austin were friendly, knowledgeable, and did work you’re pleased with. We appreciate your support and look forward to helping with future projects.
Carol Brody13 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
The work of Handyman has always been excellent!! We have used them several times and will use them again! They are efficient, professional and courteous.
Price assessment: Reasonable price
Services: General construction
Response from the owner · a month ago
Thank you so much for your kind words, Carol. It’s wonderful to hear that you’ve consistently had excellent experiences with our team. Your feedback about our efficiency, professionalism, and courtesy is truly appreciated.
Valarie StaffordLocal Guide · 29 reviewsiTotal number of Google reviews Valarie has written across all businesses on Google Maps, not just this one.
Valarie, Thank you for your positive feedback! We're glad to hear that you were satisfied with the ceiling fan installation service provided by Donald. Offering efficient and quality workmanship is our priority. We appreciate your consideration for additional projects and look forward to assisting you with the laminate countertops when you're ready. - Emily Peek, Mr. Handyman of Fort Smith
Myla Conroy2 reviewsiTotal number of Google reviews Myla has written across all businesses on Google Maps, not just this one.
Thank you for sharing your kind words, Myla. It's wonderful to hear that you found Austin to be friendly, skillful, and knowledgeable. Your feedback is truly appreciated and means a lot to everyone here at Mr. Handyman of Fort Smith.
Virginia Geisbauer2 reviewsiTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
Thank you Chris, Chastin, Troy and Mark for the beautiful remodel of our master bath. Chris did a flawless job tiling the shower. LVT fooring and beadboard are very nice. They are all very professional and respectful young men. Thanks guys!
Price assessment: Reasonable price
Services: General construction
Response from the owner · Edited a year ago
Virginia, Thank you for the fantastic review! We're thrilled you're happy with your master bath remodel. Chris, Chastin, Troy, and Mark truly appreciate the shoutout! From the flawless tile work to the beautiful LVT flooring and beadboard, it was our pleasure to bring your vision to life. Professionalism and respect are what we strive for—thanks again for choosing us!
-Emily, Mr. Handyman of Fort Smith
Stephen Ley5 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
I was impressed with Mr. Handyman technician Cesar Hernandez. I needed a garbage disposal replacement. Mr. Hernandez was on time, polite and very thorough in explaining the entire process. I would highly recommend Mr. Handyman for any home repairs.
Price assessment: Reasonable price
Services: Plumbing fixture installation
Response from the owner · a month ago
Thank you so much for the wonderful review! We’re glad to hear that Cesar Hernandez provided prompt, polite, and thorough service while replacing your garbage disposal. We appreciate you choosing Mr. Handyman for your home repair needs and truly value your recommendation. We look forward to helping you again in the future!
Jeff Howard2 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
It's true I spent about $140 for a nice dresser for delivery via FedEx and spent $430 to have Mr. Handyman assemble it and over all twice what I would have spent if I'd gone to Sam's Furniture . BUT if I'd gone to Sam's I wouldn't have had the pleasure of meeting Chris and Austin who assembled it and placed it carefully into my bedroom. They were friendly , professional and super quick constructing it. Thank you so much !
In my defense the description of the 6 drawer dresser DID NOT indicate "some assembly required" so the Chinese manufacturer gets an "F-", but Mr. Handyman gets an "A+".
Price assessment: Overpriced
Services: Furniture assembly
Response from the owner · 2 months ago
Thank you for sharing your experience and kind words about Chris and Austin. It’s wonderful to hear that their professionalism and friendly service made a positive difference and that you’re happy with how your dresser was assembled and placed. Your thoughtful feedback is truly appreciated, and we’re glad you had a great experience with our team.
Kristopher Bailey5 reviewsiTotal number of Google reviews Kristopher has written across all businesses on Google Maps, not just this one.
Austin was professional, pleasant, and above all, competent.
Price assessment: Great price
Response from the owner · 2 months ago
Hi Kristopher, thank you for the five-star review. We’re glad Austin was professional, pleasant, and above all competent — we’ll be sure to pass your praise along. Thank you for choosing Mr. Handyman, and we look forward to helping with any future projects.
Dawn Butler14 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
It's been about a 1.5 years when I used this company. They were to give me a complete quote of my deck repair. However, when they were doing demolition additional damage was found to deck frame. This was not in the first quote. I had already gave them half of my quote. At that point they stated they do not have the skills to complete job. I called their manager , but she refused to give me my deposit back. I eventually took them to small claims court and I won a big portion of my money back.
Be very cautious when using this company.
Price assessment: Not sure
Services: General construction
Response from the owner · 3 months ago
Dawn, thank you for sharing your feedback. We're sorry that your experience did not meet your expectations. During the demolition, extensive structural deterioration was discovered beneath the deck that was not visible during the initial inspection. Because those conditions required specialized repairs beyond the scope of our work, we were unable to continue with the project until the underlying issues were addressed. We understand this was a frustrating situation for everyone involved, and the matter was ultimately resolved through the appropriate legal process. We appreciate your feedback and wish you all the best.
Mr. Handyman of Fort Smith
Rodney Keith HoltLocal Guide · 78 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Outstanding experience and quality from start to finish. They got to me to look over the job I needed the same day I called. The quoting process was transparent and, when I agreed, I had a technician out in just a couple of days. The technician, Jay, was a top notch professional. He made an effort to really understand the job and problem-solved some issues with the materials that I had provided. He was obviously invested from the beginning in a quality outcome-a trait I have seen often in independent solo trades operators but is all too rare from branded teams and national franchise operators. (Mr Handyman is a local River Valley operation owned and operated by people who live here with the people they support.) I will definitely use Mr Handyman again and will request Jay. Thanks so much
Note: I put in the pipes and conduit and framed the slab. It was a first try and it looks it. Jay took it from there - correcting the form, putting in the reinforcments, mixing and pouring the concrete then assembling the shed kit.
Price assessment: Reasonable price
Services: General construction
Response from the owner · 3 months ago
Hi Rodney, thank you for the kind review — we’re glad we could respond the same day and that our transparent quoting and quick scheduling met your expectations. It’s great to hear Jay was able to correct the slab form, add reinforcements, mix and pour the concrete, and assemble the shed kit to deliver a quality result. We appreciate you recognizing our local River Valley team’s hands-on approach, and we look forward to helping with future projects — feel free to request Jay again. Thank you for choosing Mr. Handyman River Valley.
