Chimney services · Detroit, MI · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%85+58.8Reliability 31%78+24Experts Score= 83Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 16 chimney sweep servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★30 Google reviews · 23 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe MS Chimney LLC as a provider of thorough chimney cleaning, inspection, and repair services, noting that technicians often arrive on time and explain work clearly. Recurring themes include professional conduct, efficient removal of soot and debris, and fair pricing for repairs like crown and flashing work. One criticism mentions a late appointment notification and a reschedule that caused a delay in service completion.
Google rating: 4.9 out of 5 from 30 reviews (97% five-star).
Reviews on this page: 30 Google reviews (29 with written comments, 1 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 7, 2026.
Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
MS CHIMNEY LLCChimney Sweep Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MS CHIMNEY LLC: 85/100 on this factor. Category median: 85.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MS CHIMNEY LLC: 78/100 on this factor. Category median: 80.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MS CHIMNEY LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
4.9of 5
5 stars2997%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
100%praise
Praise42100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1024%
Quality & results921%
Speed & response921%
Would recommend717%
Communication512%
Price & value12%
Honesty & trust12%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Master Chimney LLC provided a professional experience from start to finish.”
“The crew cleared the dirt thoroughly and then cleaned the area.”
“Very quick in and out no worries or questions asked.”
“Got in and took care of my chimney with the quickness will definitely refer you guys all around 10/10 will highly recommend thank you guys.”
“The communication was clear, the technician arrived when expected”
“My new chime repair came with an amazing quote.”
“Fast & reliable”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kris1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Several vents had reduced airflow because of dust buildup. The cleaning was thorough and efficient.
Justin14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
I set an appointment with Amy 2 weeks ago for today with an arrival window of 8am-11am. Nobody called me until 11:20am today. They mentioned they needed to reschedule which was a little late. I would caution you on using their services as I’ve experienced a waste of time and no progress after waiting weeks.
Greg2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Glad I went with this company. They did my service same day with no issues. My new chime repair came with an amazing quote. You guys are the best appreciate it.
Carly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My husband noticed black soot inside the chimney and booked service before winter. The crew cleared the dirt thoroughly and then cleaned the area. The fireplace looked much better afterward.
Claire4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We found loose debris in the chimney and booked a chimney cleaning. They removed the soot without trouble and checked the chimney air. The air seemed fresher afterward.
User1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Master Chimney LLC provided a professional experience from start to finish. The communication was clear, the technician arrived when expected
Several vents had reduced airflow because of dust buildup. The cleaning was thorough and efficient.
Response from the owner · 2 weeks ago
Kris, thank you for the five-star review and for noting the reduced airflow from dust buildup in several vents.
We clean vents thoroughly and efficiently to restore airflow and limit dust left behind. Our team focuses on careful work and leaving the area tidy.
We're here whenever you need us. Reach out anytime for vent or chimney questions or anything at all. 🙂
Justin Cantrell14 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
I set an appointment with Amy 2 weeks ago for today with an arrival window of 8am-11am. Nobody called me until 11:20am today. They mentioned they needed to reschedule which was a little late. I would caution you on using their services as I’ve experienced a waste of time and no progress after waiting weeks.
Greg Morrison2 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Glad I went with this company. They did my service same day with no issues. My new chime repair came with an amazing quote. You guys are the best appreciate it.
Response from the owner · 3 weeks ago
Greg, thanks for the five-star review and for mentioning our same-day service and the repair quote. 🙂
We’re glad we could help and that the quote met your expectations.
We take pride in prompt, careful work and clear pricing so you know what to expect.
We're here whenever you need us. Reach out anytime for chimney service, questions, or anything at all.
Carly Bennett2 reviewsiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
My husband noticed black soot inside the chimney and booked service before winter. The crew cleared the dirt thoroughly and then cleaned the area. The fireplace looked much better afterward.
Response from the owner · 3 weeks ago
Carly, thank you for letting us know about the black soot your husband found. We’re glad the crew removed the buildup and left the fireplace looking much better. 😊
Our team pays close attention during sweeps and cleanup so your home stays tidy and the chimney performs well.
We’re here anytime you need us. Reach out for chimney needs, questions, or anything at all.
Claire Bennett4 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
We found loose debris in the chimney and booked a chimney cleaning. They removed the soot without trouble and checked the chimney air. The air seemed fresher afterward.
Response from the owner · 3 weeks ago
Claire, thank you for the five-star review and for noting the loose debris, soot removal, and air check. We’re glad the air felt fresher after our visit. 😊
Our crew takes care to remove debris thoroughly and verify airflow so your chimney runs clean and safe.
We’re here whenever you need us. Reach out anytime for chimney needs, questions, or anything at all.
User User1 reviewiTotal number of Google reviews User has written across all businesses on Google Maps, not just this one.
Master Chimney LLC provided a professional experience from start to finish. The communication was clear, the technician arrived when expected
Response from the owner · 3 weeks ago
User User, thank you for the five-star review and for mentioning our clear communication and on-time technician.
We take pride in providing professional, respectful service and making sure each visit is thorough and efficient.
We're here whenever you need us for chimney needs, questions, or anything at all. 🙂
Rachel Carter2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
We recently saw debris near the fireplace and booked service before winter. The cleaner handled our fireplace gently and showed the debris. I would use this service again.
Response from the owner · 4 weeks ago
Rachel, thank you for the five-star review and for mentioning the debris near your fireplace and that you booked service before winter.
We’re glad our cleaner handled your fireplace gently and showed you the debris so you felt comfortable with the work.
We take care to protect floors and explain what we find so homeowners can trust their chimney's safety and performance.
We're here whenever you need us. Contact us any time for chimney service, questions, or anything at all. 🙂
Rowan Ellis1 reviewiTotal number of Google reviews Rowan has written across all businesses on Google Maps, not just this one.
We noticed smoke wasn’t clearing properly so we had the chimney inspected They removed the buildup and checked the flue thoroughly The fireplace is working much better now.
Response from the owner · a month ago
Rohit Kumar, thank you for the five stars and for letting us know the smoke wasn’t clearing. We’re glad the inspection and removal of buildup got the fireplace working better.
Our crew focuses on careful cleanings and thorough flue checks to improve performance and safety. 🙂
We’re here whenever you need us. Reach out anytime for chimney needs, questions, or anything at all.
Daniel1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
We wanted our chimney ready for family gatherings. The technician removed years of soot, cleared a nest, and left everything clean before leaving.
Response from the owner · a month ago
Daniel, thanks for the five-star review and for telling us you wanted the chimney ready for family gatherings. We're glad the technician removed years of soot, cleared the nest, and left everything clean. 😊
We take care to do thorough work and leave your home tidy. We're here whenever you need us. Reach out anytime for chimney needs, questions, or anything at all.
Thomas Porter3 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Our family saw debris under the chimney and called a chimney cleaner. The technician brushed away debris while keeping our room clean. I was pleased with the final result.
