Joshua Poffenbarger7 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly staff always happy to help
MUG-A-BUG
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%79+22.3Replies to reviews 8%29+2.4Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#102 of 114 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 11%
4.8 ★★★★★ 46 Google reviews · 7 photos
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
MUG-A-BUG at a glance
Customers frequently highlight the staff's knowledge, friendliness, and willingness to provide detailed advice on pest control products like ant bait and insect sprays. Most reviewers note fair pricing and effective solutions for various pest issues, with some praising the team for going above and beyond in customer service. However, a recurring criticism involves the store being closed during posted hours, causing inconvenience for customers who traveled to the location.
- Google rating: 4.8 out of 5 from 46 reviews (85% five-star).
- Reviews on this page: 46 Google reviews (18 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 26, 2026.
- Service: Flea Exterminator serving Decatur, Illinois.
Data from Google, last updated November 2, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MUG-A-BUG: 80/100 on this factor. Category median: 94.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MUG-A-BUG: 79/100 on this factor. Category median: 92.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MUG-A-BUG: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MUG-A-BUG: 29/100 on this factor. Category median: 92.D
29
Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
- 5 stars3985%
- 4 stars511%
- 3 stars12%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
- Praise15100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1067%
- Price & value213%
- Would recommend213%
- Communication17%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really friendly people I've been coming to this place the last 28 years”
“Awesome place to shop at very affordable prices and Knowledgeable”
“Hope this is easy to read but 10/10 would recommend!”
“went out of their way to suggest helpful hints and put my mind at ease, explained the pest control product I purchased and they were just great”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Corrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I found this business by mistake thinking they were exterminators. We had an ant problem in my apartment and the suggested the Advion ant bait gel which worked completely in two days! Not only that, I ordered over the phone and they did forget to ship it, so when I called a couple days later and they realized the…
Ant extermination+ Punctuality+ Quality+ Value
GregLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Recently called and visited this location to ask advice and purchase a product to help with ants. I spoke with a young lady on the phone and dealt with a young gentleman at the store. Both were very helpful and had no problem answering any and all of my questions. They had exactly what I needed and gave good advice…
DecaturLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Prepare to be informed on anything you don't understand. The most helpful guys ever.
CuriousLocal Guide · 209 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 years ago★★★★★
Mug a bug is a great place to come when you have any pest issue's...the guy's are great and extremely helpful...went out of their way to suggest helpful hints and put my mind at ease, explained the pest control product I purchased and they were just great
Photos
Customer reviews
4.8 ★★★★★ 46 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Bradford Randle2 reviewsTotal number of Google reviews Bradford has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDrove all the way there and they were closed at 320 smh
Jay SpearsLocal Guide · 47 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable staff
Donald OsbornLocal Guide · 62 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally friendly people I've been coming to this place the last 28 years
Corrie Drum1 reviewTotal number of Google reviews Corrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI found this business by mistake thinking they were exterminators. We had an ant problem in my apartment and the suggested the Advion ant bait gel which worked completely in two days! Not only that, I ordered over the phone and they did forget to ship it, so when I called a couple days later and they realized the accident had happened so the guy DROVE IT TO MY HOUSE which is at least 30 minutes if not further away. And when ordering they heard me out and helped me find what I needed. Two different people also told me I’d only need one tube (which is $10) instead of trying to get more money out of the sale by making me think I’d need more. Hope this is easy to read but 10/10 would recommend!!!
- Positive: Punctuality, Quality, Value
- Services: Ant extermination
Connie TaylorLocal Guide · 134 reviewsTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad what we needed
Robert WithingtonLocal Guide · 106 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome place to shop at very affordable prices and Knowledgeable
Kevin CullinaLocal Guide · 56 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat products and service
Greg TuckerLocal Guide · 26 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRecently called and visited this location to ask advice and purchase a product to help with ants. I spoke with a young lady on the phone and dealt with a young gentleman at the store. Both were very helpful and had no problem answering any and all of my questions. They had exactly what I needed and gave good advice on how to use it properly. Havent seen any ants in a while! I will definitely be recommending them.
Cindy Gahwiler GuntleLocal Guide · 14 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly helpful staff prices are fair
Business details
- Address: 254 US-51, Forsyth, IL 62535
- Phone: (217) 875-3303
- Website: mugabugpest.com
- Service area: Decatur, IL