iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%80+19.4Value 14%90+12.7Replies to reviews 7%30+2.1Craft & service penalty70−3Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 58 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 40%
4.7★★★★★109 Google reviews · 24 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
$80typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently cite friendly staff, a comfortable atmosphere, and skilled hair coloring or cutting services. Punctuality is noted, with clients reporting short waits and accommodating late arrivals. However, low-star reviews highlight dissatisfaction with specific outcomes, such as hair texture, color fading, or nail quality, alongside complaints about perceived rudeness and high pricing relative to results.
Google rating: 4.7 out of 5 from 109 reviews (89% five-star).
Reviews on this page: 109 Google reviews (76 with written comments, 6 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: August 11, 2026.
Service: Beauty Salon serving Rolla, Missouri.
Data from Google, last updated October 28, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Murphy's Hair StudioBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Murphy's Hair Studio: 81/100 on this factor. Category median: 83.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Murphy's Hair Studio: 80/100 on this factor. Category median: 80.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Murphy's Hair Studio: 70/100 on this factor. Category median: 95.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Murphy's Hair Studio: 90/100 on this factor. Category median: 87.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Murphy's Hair Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Murphy's Hair Studio: 30/100 on this factor. Category median: 45.D
30
Bar = this company · dark tick = category median.
Star ratings
109 Google reviews we collected
4.7of 5
5 stars9789%
4 stars44%
3 stars11%
2 stars22%
1 star55%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
95%praise
Praise6195%
Complaints35%
Price
What customers reported paying
$80-2% vs typical beauty salons
Middle half of what 12 customers paid ($34–$159) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2641%
Would recommend1422%
Quality & results1320%
Honesty & trust46%
Price & value35%
Speed & response23%
Communication23%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was friendly, and the staff really knew what they were doing.”
“I was very happy with the whole experience and would highly recommend them to anyone!”
“Monica did a wonderful job to my hair, going from black to blonde is a process and the first step has been wonderful.”
“The staff are so genuine and friendly they make you feel right at home.”
“I got exactly the cut I wanted at an affordable price, Brian did it perfectly and effortlessly!”
“I was greeted immediately and they were very accommodating.”
“Everyone there and Murphy are so professional and easy to talk to.”
People customers mention
Bonnie5 reviews
Brian4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Murphy's Hair Studio for 8 kinds of job. Pick one to see what they paid and said.
RRickLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The service was friendly, and the staff really knew what they were doing. The waiting room was very clean and comfortable, and the whole shop had a nice, modern look. My wait was so short I hardly had time to finish my free popcorn.
I told them some of the things I wanted with my hair, and they worked with me to…
Paid $20–40HaircutHairstyling
Aaudrey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
ABSOLUTELY OBSESSED WITH MY HAIR! Bonnie is amazing!! They treat you like family in here truly! I will definitely be back here. Bonnie fixed a mess from another hairstylist and she made me feel so much better about my hair!
Paid $180–200BalayageHaircut
PPinkChemistLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Monica did a really good job on my hair. Styled it so well too. Great people and amazing atmosphere!
Paid $40–60HaircutShampoo & conditioning
MMichele7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
As always, my experience at Murphy's Hair Studio exceeds my expectations. Love Murphy. Highly recommend for the pampering he gives, even for a simple haircut. Murphy treats you like a long time friend and always is happy to see you when you return. His other two hair stylists are great too.
Paid $40–60HaircutEyebrow shapingHairstyling
KKimberlyLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
The best salon around! The staff are so genuine and friendly they make you feel right at home.
The service was friendly, and the staff really knew what they were doing. The waiting room was very clean and comfortable, and the whole shop had a nice, modern look. My wait was so short I hardly had time to finish my free popcorn.
I told them some of the things I wanted with my hair, and they worked with me to get it just right. When it was all said and done, I got a haircut, beard trim, and a shampoo! I was very happy with the whole experience and would highly recommend them to anyone!
Price: $20–40
Services: Haircut, Hairstyling
Atmosphere: Relaxing
Maintenance: Pristine
M
Melanie Archer3 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Omg I love Bonnie she did a wonderful job. I will never go anywhere else. The atmosphere is amazing everyone there is sweet and hilarious 😂. I enjoyed my experience there and will be going back. Thank you so much again 💓
L
Linda CunninghamLocal Guide · 17 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
ABSOLUTELY OBSESSED WITH MY HAIR! Bonnie is amazing!! They treat you like family in here truly! I will definitely be back here. Bonnie fixed a mess from another hairstylist and she made me feel so much better about my hair!
Price: $180–200
Services: Balayage, Haircut
A
angelica ornelas-skaggsLocal Guide · 178 reviewsiTotal number of Google reviews angelica has written across all businesses on Google Maps, not just this one.
Love Murphy's Hair Studio!! If u havent been here, u need to get there. It's a chic, cozy salon that will exceed all ur expectations. My stylist was Bonnie Strickland and I can't brag enough on her. It is the first stylist I've been to that hasnt left hair undyed @ my temples or dye all around my hair line. The conversation came easy and I felt like Ive known Bonnie and Murphy forever. I walked in needing a touch up, was pampered and felt like a Queen when I walked out! Finally found me a permanent Salon!
Services: Hairstyling
P
PinkChemistLocal Guide · 74 reviewsiTotal number of Google reviews PinkChemist has written across all businesses on Google Maps, not just this one.
As always, my experience at Murphy's Hair Studio exceeds my expectations. Love Murphy. Highly recommend for the pampering he gives, even for a simple haircut. Murphy treats you like a long time friend and always is happy to see you when you return. His other two hair stylists are great too.
Price: $40–60
Services: Haircut, Eyebrow shaping, Hairstyling
R
Rhonda HensonLocal Guide · 13 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
