Pest control service · Santa Rosa, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%80+11.3Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#190 of 295 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★140 Google reviews · 23 photos
96%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nature Pacific Pest Services 4.9 out of 5 based on 140 reviews, with the owner responding to 98 percent of them. Customers frequently cite punctuality, thorough inspections, clear communication, and reasonable pricing for rodent exclusion, termite treatment, and crawl space repairs. While most praise the professional and courteous staff, a few low-star reviews describe instances where promised services were not fully completed or where additional fees were requested after the initial bid.
Google rating: 4.9 out of 5 from 140 reviews (96% five-star).
Reviews on this page: 140 Google reviews (132 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 20, 2026.
Service: Wildlife serving Santa Rosa, California.
Data from Google, last updated November 5, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Nature Pacific Pest ServicesWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nature Pacific Pest Services: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nature Pacific Pest Services: 87/100 on this factor. Category median: 90.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nature Pacific Pest Services: 85/100 on this factor. Category median: 97.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nature Pacific Pest Services: 80/100 on this factor. Category median: 100.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nature Pacific Pest Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nature Pacific Pest Services: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
140 Google reviews we collected
4.9of 5
5 stars13596%
4 stars11%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
99%praise
Praise31999%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8125%
Quality & results5918%
Speed & response5417%
Would recommend5116%
Communication289%
Honesty & trust278%
Price & value237%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tony came out - on time - and showed expertise right off the bat.”
“Angel came out, did a very thorough inspection and assessment of the situation, and realized the problem was subterranean termites.”
“Horrible experience.”
“Beyond the quality of their work, they were professional, efficient, respectful of my home, and left everything clean when they were finished.”
“After calling a few other pest companies I came across Nature Pacific and decided to look no further.”
“Zack was incredibly thorough during the inspection and explained everything clearly.”
“I wouldn’t hesitate to recommend Bobby and Nature Pacific Pest Services to anyone looking for honest, high-quality pest exclusion work.”
“I think the charges were reasonable considering the amount of time and work.”
People customers mention
Bobby22 reviews
Angel9 reviews
Richard7 reviews
Ramirez4 reviews
Control4 reviews
Rats3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nature Pacific Pest Services for 5 kinds of job. Pick one to see what they paid and said.
MMarc1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Bobby and the Nature Pacific team were amazing to work with. My wife was hearing some rat/ mouse noises and wanted me to take care of our unexpected visitors… I kindly told her Hell No let’s call the Pros. After calling a few other pest companies I came across Nature Pacific and decided to look no further. On time,…
Great price
SSuzannaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tony came out - on time - and showed expertise right off the bat. After a limited termite inspection, I felt confident moving forward with the treatment plan.
PPatty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I recently had a termite scare and thought I was headed towards tenting my house for fumigation which terrified me because of some health concerns. Angel came out, did a very thorough inspection and assessment of the situation, and realized the problem was subterranean termites. The solution is to trench around the…
Reasonable price
Ssteve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Always fine service from Nature Pacific. Prompt , courteous and efficient. Highly recommend.
MMara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I've used other pest services, and Nature Pacific was the best! Tony was extremely knowledgeable and thorough, and I felt confident he would eradicate my rodent problem. His assistant, Richard, also did an excellent job. Dalila was very attentive to scheduling. All together, they are a highly professional operation!
PPamela12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Professional and timely service. They came out as expected and set bait traps as requested. Angel has a great sense of humor - just to make the interaction more fun!
Bobby and the Nature Pacific team were amazing to work with. My wife was hearing some rat/ mouse noises and wanted me to take care of our unexpected visitors… I kindly told her Hell No let’s call the Pros. After calling a few other pest companies I came across Nature Pacific and decided to look no further. On time, got the job done and at a great price. Look care of the Rats and sealed off their entry points. I would highly recommend Bobby and his team!
Price assessment: Great price
Pest type: Rodents
Response from the owner · 2 weeks ago
Thank you Marc!
We are thrilled that you are happy with our services. If we can be of any further assistance.
🐞 🐜 🐜 🕷️
S
Suzanna GratzLocal Guide · 17 reviewsiTotal number of Google reviews Suzanna has written across all businesses on Google Maps, not just this one.
Tony came out - on time - and showed expertise right off the bat. After a limited termite inspection, I felt confident moving forward with the treatment plan.
Response from the owner · 4 weeks ago
Hi Suzanna 👋🏽
Thank you so much for leaving the review of Tony and our team. We so appreciate it. Thank you for supporting local business. Look forward to working with you for years to come.
-Nature Pacific Team
🐜 🐛 🪲 🐀 🐍 🦇
P
Patty Holden3 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
I recently had a termite scare and thought I was headed towards tenting my house for fumigation which terrified me because of some health concerns. Angel came out, did a very thorough inspection and assessment of the situation, and realized the problem was subterranean termites. The solution is to trench around the exterior of the foundation and fumigate there. No tenting involved! Angel lived up to his name and he and Kai were a dream to work with.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Hi Patty
Thank you so much for taking the time to share your experience! We know how stressful it can be to think your home may need fumigation, especially when you have health concerns, so we’re glad Angel was able to perform a thorough inspection and identify that the issue was subterranean termites—not drywood termites requiring tenting.
Choosing the right treatment starts with an accurate inspection, and we’re happy we could provide a solution that was both effective and gave you peace of mind. We’ll be sure to pass along your kind words to Angel and Kai—they’ll be thrilled to hear they made such a positive impact.
Thank you for trusting Nature Pacific Pest Services & Nature Pacific Builders General Construction team with your home. If you ever need anything in the future, we’re always here to help!
🐜 🕷️ 🪲 🐝 🐀 🐍 🦝
-NPPS team
D
Dr. Caleb Ridgway8 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
I had an outstanding experience working with Bobby Ramirez and the team at Nature Pacific Pest Services. During a recent duct replacement, rodent droppings were discovered, so I wanted to make sure the problem was addressed correctly before the new ductwork was installed.
Bobby and his crew thoroughly inspected my property, identified every point of rodent intrusion, and sealed off all of the access points to prevent future infestations. Their attention to detail gave me complete confidence that my new ductwork would be protected for years to come.
Beyond the quality of their work, they were professional, efficient, respectful of my home, and left everything clean when they were finished. Bobby was great to work with from start to finish, and it’s clear he takes pride in doing the job right. I wouldn’t hesitate to recommend Bobby and Nature Pacific Pest Services to anyone looking for honest, high-quality pest exclusion work.
Response from the owner · a year ago
Caleb!
Thanks so much for taking the time to leave us a review, For utilizing our service, Referring us and for your friendship.
Really appreciate the support! 🙌🏽
S
steve andrieux6 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
I've used other pest services, and Nature Pacific was the best! Tony was extremely knowledgeable and thorough, and I felt confident he would eradicate my rodent problem. His assistant, Richard, also did an excellent job. Dalila was very attentive to scheduling. All together, they are a highly professional operation!
Response from the owner · 4 months ago
Hi 👋🏽
Thank you so much for your kind words and for trusting Nature Pacific with your rodent issue! We’re thrilled to hear that Tony’s knowledge and thorough inspection gave you confidence throughout the process. We take great pride in providing detailed inspections and effective solutions, so your feedback means a lot to our team.
We’ll be sure to share your compliments with Richard and Dalila as well. Richard works hard to deliver quality service in the field, and Dalila is dedicated to making the scheduling process as smooth as possible.
We truly appreciate your support and the opportunity to protect your home. If you ever need anything in the future, our team is always here to help.
– Nature Pacific Pest & Builders Team
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Patty Peterson1 reviewiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Patty
Thank you so much for trusting us to help with your pest services and for taking the time to leave us a review. It really means a lot when clients like you take time to leave us a positive review, it helps other local people find our service services.
You are appreciated
-Nature Pacific Pest Services & Nature Pacific BuildersTeam
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Pamela Geiss12 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Professional and timely service. They came out as expected and set bait traps as requested. Angel has a great sense of humor - just to make the interaction more fun!
Response from the owner · 5 months ago
Hi Pamela
Thank you for trusting us to help with the rodents and thank you for taking the time to leave us a review. We appreciate you; Reviews like yours, help us get in front of more wonderful clients like
Nature Pacific Pest Services team
E
Elizabeth Black2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Always reliable, effective, polite. I like that it's a small company that uses the most natural pesticides available.
Response from the owner · 5 months ago
Thank you Elizabeth 😊
We so appreciate you as a client. You are great to work with and your review is much appreciated as well.
-Nature Pacific Pest Services Team
M
Marie Baker7 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Nature Pacific Pest Services is a reliable contractor for inspections and related work. Tony did an inspection for us and made an estimate for a vapor barrier needed in the crawl space. From the beginning he inspired confidence and trust in the quality of the work. He was upfront about what to expect before the crew started the job and they got everything done on time and in a professional, courteous manner. I would hire Nature Pacific Pest again.
Response from the owner · 5 months ago
Hi Marie,
Thank you so much for your kind words and for taking the time to leave us a review. We truly appreciate your support, and we’ll make sure Tony knows you mentioned him.
Thank you again for trusting us to help with your home projects. We’re grateful for the opportunity to work with you!
-Nature Pacific Pest Services
Nature Pacific Builders team
