Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Reviewers frequently cite rapid appointment scheduling, transparent pricing, and compassionate communication regarding diagnoses and procedures. Staff are often described as knowledgeable and efficient in handling both routine and emergency cases. However, several low-star reviews report rude interactions with front desk personnel and a lack of proactive follow-up calls regarding test results or prescription availability.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
417 Google reviews we collected
Phrases our text analysis found in 337 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 337 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and personable staff got me in and out quick and easy but still made sure I knew what to do to take care of my fur baby.”
“Spoke with Ava on the phone today “technician” she refused to let me speak with a veterinarian and was extremely sassy and rude on the phone.”
“We can't say thank you enough to everyone who works there and recommend them to friends/family.”
“When I have a friend in need of a vet or a more urgent appointment I recommend they give their business to this veterinary office since i’ve felt impr…”
“It was an emergency visit, they got him in same day, were fantastic and even called to check up on him two days later!”
“When we walked in front staff was slow to greet, as each of them seemed to be waiting for the others to do so.”
“And the cost was very reasonable compared to some other places I checked.”
“I also feel like they don't over charge for vet care!”
“Kirsten Dopp at Neighborhood Veterinary Care and had a great experience.”
“I ended up visiting NVC an average of once per month during the worst of the pandemic.”
“They genuinely care about the animals they treat, and you can feel that from the moment you walk in.”
“They take the time to explain everything clearly, answer questions thoughtfully, and you can tell they truly love what they do.”
“Or that they never followed up on our cat's chronic UTI that was "being monitored" by them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Neighborhood Veterinary Care for 1 kind of job. Pick one to see what they paid and said.
Very professional and personable staff got me in and out quick and easy but still made sure I knew what to do to take care of my fur baby. Highly recommend.
Dr. Lynette is an incredible veterinarian. She has seen my dog for over 17 years. She is empathetic, loving, caring, and an exceptional professional in her field. You can’t find a better vet in the Salt Lake Valley.!
Spoke with Ava on the phone today “technician” she refused to let me speak with a veterinarian and was extremely sassy and rude on the phone. There are multiple reviews about customer service being rude here and i experienced it firsthand today. She tried to tell me “there are three other people here right now who…
Excellent staff all around. We are new pet owners, overly protective, and wanted to stay with him during all procedures (which didn't bother them at all). We feel so lucky that we found such a great place for our dog. We can't say thank you enough to everyone who works there and recommend them to friends/family.
It was an emergency visit, they got him in same day, were fantastic and even called to check up on him two days later!!! Highly recommend
I can’t thank them enough for being available when I needed a special health certificate while traveling. They treated me with compassion and engaged in conversation, no rushing to the next room or make you feel like you know nothing. The whole feel was so personable from the front desk, to Stephanie the tech, to Dr…
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 8 | — |
4.8 ★★★★★ 417 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and personable staff got me in and out quick and easy but still made sure I knew what to do to take care of my fur baby. Highly recommend.
Dr. Lynette is an incredible veterinarian. She has seen my dog for over 17 years. She is empathetic, loving, caring, and an exceptional professional in her field. You can’t find a better vet in the Salt Lake Valley.!
Thank you so much Connie for your kind review, we appreciate the opportunity to take care of your furry family.
Dr. Lynette is the best!!
Thank you so much for taking the time to share your experience so that others can feel confident in our care. It is truly our pleasure to take care of both you and your furry family members.
Spoke with Ava on the phone today “technician” she refused to let me speak with a veterinarian and was extremely sassy and rude on the phone. There are multiple reviews about customer service being rude here and i experienced it firsthand today. She tried to tell me “there are three other people here right now who want to speak to a vet as well” which I highly believe to be a lie considering the phone call took place at 6:06 and the place of business closes at 5:30….
Antonio, I am so sorry to hear that you experienced anything less than exceptional customer service from our team. I would love to talk with you more about this and see how I can address your concerns and earn your trust. We truly love taking care of our clients and their pets and we always aim to learn from experiences like this and use it to do better in the future.
Excellent staff all around. We are new pet owners, overly protective, and wanted to stay with him during all procedures (which didn't bother them at all). We feel so lucky that we found such a great place for our dog. We can't say thank you enough to everyone who works there and recommend them to friends/family.
Shawn - thank you so much for this great review! We are thrilled to know our team has helped you figure out all that goes into being a great pet owner. We appreciate you trusting us and recommending us to your loves ones!
It was an emergency visit, they got him in same day, were fantastic and even called to check up on him two days later!!! Highly recommend
Thank you so much for taking the time to share your experience with others. We appreciate this kind review and are happy to be nearby when you need us!
I can’t thank them enough for being available when I needed a special health certificate while traveling. They treated me with compassion and engaged in conversation, no rushing to the next room or make you feel like you know nothing. The whole feel was so personable from the front desk, to Stephanie the tech, to Dr Lynette, who has that relaxed confidence that reassures you that your pet is in good hands. The love and fuss over your “baby”, it’s obvious they love what they do! And the cost was very reasonable compared to some other places I checked. If I lived in Salt Lake, they would be my choice!
Thank you so much Robyn for taking the time to leave us this kind review. We really appreciate it and look forward to being here when you need us again. Thanks!
We were gifted when we started coming here!! They are the BEST!! And we have 3 Golden's! We should know!!
Thank you so much Sheri for sharing your experience with others, we appreciate it!
I can’t say enough good things about Dr. Eldridge and the entire team at Neighborhood Vet. From our very first visit, they were incredibly kind and attentive and took so much time with us and our cat. Dr. Eldridge has a way of really tuning in to the animals he cares for, and he seems very intuitive. You can tell he’s paying attention to them and not just going through the motions of an exam. Dr Eldridge recently spayed our cat, and the care before, during, and after her surgery was phenomenal (everyone who works there is great! They called us twice to check in). It was more expensive than some of the lower-cost options I had researched, but after seeing the difference in care, it was absolutely worth it. She was sent home with pain medication as well as antibiotics, and her comfort and recovery were clearly a priority. In researching different options, I learned that the level of pre-surgery care, aftercare and medications provided can vary quite a bit from clinic to clinic (some do not provide, pain management or antibiotics for cats after surgery at all!), which made me appreciate Neighborhood Vet’s approach even more. For us, paying a little more for that level of care and peace of mind was 100% worth it. We’ve been so impressed with Dr. Eldridge and his entire team. They genuinely care about the animals they treat, and you can feel that from the moment you walk in.
Thank you so much for these kind words. We love taking care of our clients and their pets and you have paid us such a huge compliment. We appreciate you!
They are wonderful and caring
Thank you so much Teri for taking the time to leave a review of your services with us. We appreciate it so much!
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
