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Nelson's Termite & Pest Control

Pest control service · Decatur, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%59+14.3Value 14%78+11Replies to reviews 7%26+1.8Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#111 of 114 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 3%
4.7 ★★★★★ 57 Google reviews · 2 photos
86%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jul 2026latest review

Nelson's Termite & Pest Control at a glance

Customers frequently praise Nelson's Termite & Pest Control for professional, friendly technicians who provide detailed explanations and affordable pricing. Recurring themes include prompt service and effective treatment for various pests like ants, spiders, and hornets. However, some lower-rated reviews cite insufficient resolution for rodent infestations and concerns about technicians sharing client information or parking issues.

  • Google rating: 4.7 out of 5 from 57 reviews (86% five-star).
  • Reviews on this page: 57 Google reviews (37 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: July 13, 2026.
  • Service: Flea Exterminator serving Decatur, Illinois.

Data from Google, last updated November 2, 2026.

Score profile vs other flea exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction70Reliability59Craft & service99Value78Momentum100Replies to reviews26Satisfaction: 70 (median 94)Reliability: 59 (median 92)Craft & service: 99 (median 97)Value: 78 (median 100)Momentum: 100 (median 100)Replies to reviews: 26 (median 92)
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nelson's Termite & Pest Control: 70/100 on this factor. Category median: 94.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nelson's Termite & Pest Control: 59/100 on this factor. Category median: 92.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nelson's Termite & Pest Control: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nelson's Termite & Pest Control: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nelson's Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nelson's Termite & Pest Control: 26/100 on this factor. Category median: 92.D
26

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars4986%
  • 4 stars35%
  • 3 stars24%
  • 2 stars24%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 37 written reviews

  • Praise4796%
  • Complaints24%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1633%
  • Quality & results1224%
  • Speed & response714%
  • Price & value714%
  • Would recommend510%
  • Communication12%
  • Honesty & trust12%

What customers talk about

We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Nelson is honest, reliable, and always shares helpful tips on how we can aid in prevention between visits.”
  • “He did an excellent job and I really appreciate it.”
  • “The technicians were prompt and professional and very knowledgeable.”
  • “I used them before and they were reasonable, quick, understanding, and answered any questions I had.”
  • “I would highly recommend them.”
  • “They take the time to explain everything that’s being doing in detail, which really puts my mind at ease.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Nelson's Termite & Pest Control for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

LJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve used some of the larger pest control companies in the past, but since switching to Nelson, we’ve had zero issues. They take the time to explain everything that’s being doing in detail, which really puts my mind at ease. Nelson is honest, reliable, and always shares helpful tips on how we can aid in prevention…

matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Never used them but judging by how one of there employees hit a barricade to stop people from parking in my front yard and proceeded to park in my front yard! I will confidently say this is probably not a company you want to use.

LondaLocal Guide · 301 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I been using Nelson's for over 15 years every month I get my home sprayed. They are a wonderful local company.

Mauretia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Robert the technician that came out to spray for ants was very professional very friendly and very informative. He did an excellent job and I really appreciate it. I would highly recommend them.

PatriciaLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After 41 years, my husband retired today. So he was to turn truck and keys back to owner of company. Kinda emotional for me as everyone there is family. I am looking forward to having him home!!!

Customer photo from Patricia's reviewCustomer photo from Patricia's review
TimothyLocal Guide · 101 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great, helpful, accommodating business! Let them handle all your insect pest problems.

Photos

Customer reviews

4.7 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
SIK 121 reviewsTotal number of Google reviews SIK has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Robert did a great job! Super nice guy would def use again.👍👍👍👍👍

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Service not listed
LJ C2 reviewsTotal number of Google reviews LJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used some of the larger pest control companies in the past, but since switching to Nelson, we’ve had zero issues. They take the time to explain everything that’s being doing in detail, which really puts my mind at ease. Nelson is honest, reliable, and always shares helpful tips on how we can aid in prevention between visits. On top of all that, the prices are unbeatable. I couldn’t recommend his services more!

matt sawyer1 reviewTotal number of Google reviews matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Never used them but judging by how one of there employees hit a barricade to stop people from parking in my front yard and proceeded to park in my front yard! I will confidently say this is probably not a company you want to use.

A L16 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mitch took a look and got at our bug problem. Really fantastic work.

Londa RickettsLocal Guide · 301 reviewsTotal number of Google reviews Londa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I been using Nelson's for over 15 years every month I get my home sprayed. They are a wonderful local company.

Mauretia Anderson1 reviewTotal number of Google reviews Mauretia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Robert the technician that came out to spray for ants was very professional very friendly and very informative. He did an excellent job and I really appreciate it. I would highly recommend them.

Susie SmithLocal Guide · 26 reviewsTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast friendly and deadly to the spiders

Patricia AcklesLocal Guide · 48 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After 41 years, my husband retired today. So he was to turn truck and keys back to owner of company. Kinda emotional for me as everyone there is family. I am looking forward to having him home!!!

Timothy RooneyLocal Guide · 101 reviewsTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great, helpful, accommodating business! Let them handle all your insect pest problems.

Linda Richardson4 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nelson's are worth every penny. The office staff was so kind and reassuring. The technicians were prompt and professional and very knowledgeable. My problem is solved!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Bed bug extermination, Bug & insect extermination

Nelson's Termite & Pest Control on Google Maps →

Business details