Lawn care service · El Paso, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%41+9.9Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty65−3.5Momentum penalty70−3Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 49 leaf removal servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.8★★★★★49 Google reviews · 23 photos
94%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate New Leaf Lawn & Property Care 4.8 out of 5 based on 49 reviews, noting that the owner replies to 84% of feedback. Customers frequently cite punctuality, professional communication, fair pricing, and thorough cleanup after services like lawn care, tree trimming, and window cleaning. However, a recurring criticism in low-star reviews involves missed scheduling appointments, lack of follow-up, and delayed responses to service requests.
Google rating: 4.8 out of 5 from 49 reviews (94% five-star).
Reviews on this page: 49 Google reviews (40 with written comments, 3 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: April 21, 2026.
Service: Leaf Removal Service serving El Paso, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other leaf removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyLeaf Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NEW LEAF LAWN & PROPERTY CARE, LLC: 65/100 on this factor. Category median: 95.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NEW LEAF LAWN & PROPERTY CARE, LLC: 41/100 on this factor. Category median: 94.C
41
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NEW LEAF LAWN & PROPERTY CARE, LLC: 65/100 on this factor. Category median: 98.B
65
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NEW LEAF LAWN & PROPERTY CARE, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NEW LEAF LAWN & PROPERTY CARE, LLC: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NEW LEAF LAWN & PROPERTY CARE, LLC: 54/100 on this factor. Category median: 63.C
54
Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.8of 5
5 stars4694%
4 stars00%
3 stars00%
2 stars00%
1 star36%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
99%praise
Praise8899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable3100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2225%
Staff & attitude1921%
Quality & results1719%
Speed & response1416%
Price & value910%
Communication56%
Honesty & trust33%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend Adrian and New Leaf Lawn & Property Care for lawn services.”
“He was very professional, responsive and did an excellent job!”
“Responded quickly and did an amazing job with our front yard.”
“Thank you and he’s also on time and a man of his word.”
“The team worked efficiently and the price was very reasonable.”
“He even followed up months later to check if we needed any future lawn care; quality of service!”
“He left the front and backyard very clean👍🏼 He is very professional and reliable.”
People customers mention
Adrian6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired NEW LEAF LAWN & PROPERTY CARE, LLC for 6 kinds of job. Pick one to see what they paid and said.
Chris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Highly recommend Adrian and New Leaf Lawn & Property Care for lawn services. He was very professional, responsive and did an excellent job! 5 star service!
Demrick6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
He did a fantastic job. He’s highly recommended. I wish I had before pics but I can share what my lawn looked liked after he was done. Thank you and he’s also on time and a man of his word.
Reasonable priceLawn mowing & maintenanceWeed controlYard work
AlexisLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Responded quickly and did an amazing job with our front yard. Great communication, professional and punctual. Highly recommend!
Weed controlYard work
Mr.Local Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
Unfortunately never heard back after multiple attempts to schedule service. I understand companies get busy, but basic follow-up is essential. Found another company that responded right away and got the job scheduled. Wishing them the best, but communication needs improvement.
Jaime1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My wife and I were very pleased with the work done on our trees by Mr Valles; owner of New Leaf Lawn & Property Care. He was very expedient and clean, we highly recommend this company!!
Reasonable priceService not listed
Alex5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I’m extremely amazed with the yard work done! Mr. Adrian was punctual, respectful, and paid attention to every detail. My lawn, bushes, and flower bed look better than they ever have. The team worked efficiently and the price was very reasonable. I will definitely be using new leaf services again!
Highly recommend Adrian and New Leaf Lawn & Property Care for lawn services. He was very professional, responsive and did an excellent job! 5 star service!
Response from the owner · 6 months ago
Thank you for the business and warm welcome Chris. It was my pleasure working on your beautiful home I greatly appreciate it!!
Demrick Guilford6 reviewsiTotal number of Google reviews Demrick has written across all businesses on Google Maps, not just this one.
He did a fantastic job. He’s highly recommended. I wish I had before pics but I can share what my lawn looked liked after he was done. Thank you and he’s also on time and a man of his word.
Price assessment: Reasonable price
Services: Lawn mowing & maintenance, Weed control, Yard work
Response from the owner · 7 months ago
Thank you Damara I greatly appreciate your business. What a transformation!! It was a pleasure working on your property!
Alexis EstradaLocal Guide · 20 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Unfortunately never heard back after multiple attempts to schedule service. I understand companies get busy, but basic follow-up is essential. Found another company that responded right away and got the job scheduled. Wishing them the best, but communication needs improvement.
Response from the owner · 8 months ago
Hi Mr Nick,
We appreciate you taking the time to share your experience. We sincerely apologize for missing your follow-up attempts. Communication is important to us, and we clearly fell short here. We’re actively improving our systems to ensure every inquiry is acknowledged quickly and professionally. Thank you for your honest feedback.
Jaime Terrazas1 reviewiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
My wife and I were very pleased with the work done on our trees by Mr Valles; owner of New Leaf Lawn & Property Care. He was very expedient and clean, we highly recommend this company!!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 8 months ago
Thank you Jaime for the opportunity sir. We are happy you are satisfied with the finished product!
jaime quezada2 reviewsiTotal number of Google reviews jaime has written across all businesses on Google Maps, not just this one.
I’m extremely amazed with the yard work done! Mr. Adrian was punctual, respectful, and paid attention to every detail. My lawn, bushes, and flower bed look better than they ever have. The team worked efficiently and the price was very reasonable. I will definitely be using new leaf services again!
Response from the owner · 11 months ago
Thank you Alex for your kind words it was our pleasure servicing your beautiful home! We look forward to the next visit 👍
Fred SanzLocal Guide · 63 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
If you’re going to drive recklessly and try to start road rage, don’t do it on your company truck buddy. I wouldn’t trust anyone with your behavior around my property for lawn care or any maintenance in general.
Alex Dynasty6 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Top notch! Adrian knows his stuff. If you want the best care for your lawn, he's second to none.
He's been taking care of my backyard lawn since March. And I can tell you, he's been doing great things. I totally recommend it.