Ivan Prado3 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRecommended
New Look Deck Co
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%77+53.3Reliability 31%68+20.9Experts Score= 74Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 31 deck contractorsPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 22 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Jun 2026latest review
New Look Deck Co at a glance
Google reviewers rate New Look Deck Co 4.8 out of 5 stars based on 22 reviews, highlighting professional deck construction, punctuality, and reasonable pricing. Customers frequently describe the team as personable and skilled, noting that the company delivers high-quality work in a timely manner with good customer service. However, one low-star review alleges a bait-and-switch tactic involving requests for fake reviews, a claim that contrasts with the generally positive feedback regarding the actual building process.
- Google rating: 4.8 out of 5 from 22 reviews (91% five-star).
- Reviews on this page: 22 Google reviews (12 with written comments, 1 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: June 3, 2026.
- Service: Deck Contractor serving Phoenix, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other deck contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Look Deck Co: 77/100 on this factor. Category median: 83.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Look Deck Co: 68/100 on this factor. Category median: 75.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 88.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Look Deck Co: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
- 5 stars2091%
- 4 stars15%
- 3 stars00%
- 2 stars00%
- 1 star15%
Praise vs complaints
Phrases our text analysis found in 12 written reviews
- Praise1387%
- Complaints213%
Topic share
How often each topic comes up in the written reviews
- Quality & results427%
- Staff & attitude320%
- Price & value320%
- Speed & response213%
- Would recommend213%
- Honesty & trust17%
What customers talk about
We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very good work and done in a timely manner great customer service!”
“From the first consultation to the final touches, the team was professional, punctual, and incredibly skilled.”
“Beautiful work, professional & reasonably priced!”
“Highly recommend them to anyone looking for expert craftsmanship and a fresh, modern look.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HaleyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
SCAM. I hope this review saves someone from getting ripped off! I replied to a listing for a job only to be given a bait-and-switch scenario where the “business owner” asked me for a 5-star review to help out her new business. She sent me links for two, this one and Gladiator Insulation in Colorado. Both…
JoLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Beautiful work, professional & reasonably priced! My only regret is I did not take before & after pix! Thank you!
Ashton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They build such beautiful decks and work so hard at making sure it’s right and level
Zig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Absolutely Thrilled with the Results! I couldn’t be happier with the work New Look Deck Co did on my deck! From the first consultation to the final touches, the team was professional, punctual, and incredibly skilled. They transformed my old, worn-out deck into a beautiful outdoor space that looks brand new. Their…
Photos
Customer reviews
4.8 ★★★★★ 22 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jr Saenz4 reviewsTotal number of Google reviews Jr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell done
Haley SaundersLocal Guide · 19 reviewsTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSCAM. I hope this review saves someone from getting ripped off! I replied to a listing for a job only to be given a bait-and-switch scenario where the “business owner” asked me for a 5-star review to help out her new business. She sent me links for two, this one and Gladiator Insulation in Colorado. Both businesses have obvious fake (farmed) reviews, and none of the deck pictures for this business are in AZ. I even Google searched the job listing I’d found and she’s posted multiples of these in other Craigslist cities and FB pages! If you’re a victim of the review farming trick, please report this location as “closed”. Last photo shows she sent me the link to this pin specifically.
Jo WrightLocal Guide · 48 reviewsTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful work, professional & reasonably priced! My only regret is I did not take before & after pix! Thank you!
Jesus Palomino3 reviewsTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome work
K B5 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good work and done in a timely manner great customer service!!!!
Joey1 reviewTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNeed this work done call them
Sunshine Dowell2 reviewsTotal number of Google reviews Sunshine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love these people. That are great they get the job done
Krystina Allen3 reviewsTotal number of Google reviews Krystina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery nice, personable staff
Ashton Williams3 reviewsTotal number of Google reviews Ashton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey build such beautiful decks and work so hard at making sure it’s right and level
Business details
- Address: 2240 W Morten Ave, Phoenix, AZ 85021
- Phone: (602) 975-2836
- Website: phoenixazdeck.com
- Service area: Phoenix, AZ