Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate New Xcell Auto Repair 4.8 out of 5 based on 196 reviews, frequently citing fair pricing, quick service, and honest communication for repairs, inspections, and maintenance. Customers appreciate the shop’s professional demeanor and willingness to explain necessary work. However, low-star reviews highlight concerns about high costs for basic services like oil changes, unexpected repair charges, and instances of poor workmanship or rude staff interactions.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
196 Google reviews we collected
Phrases our text analysis found in 141 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nice people, solid work, relatively fair prices for nyc, will definitely return.”
“They were fast, reasonably priced, and knew their stuff!”
“All on a busy Friday - it was excellent service with a smile.”
“They are honest and reasonable, which is not easy to find.”
“Too expensive for oil change for my toyota sienna.”
“Highly recommend this shop for anyone who wants quality, honesty, and attention to detail.”
“I highly recommend Ray and his other crew members for auto repair needs.”
“They always explain what’s going on, what could be done or doesn’t need to be done.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired New Xcell Auto Repair for 6 kinds of job. Pick one to see what they paid and said.
Adding to the chorus of people singing Eric and Ray's praises. Excellent service and fair prices. No one is ripping you off here. Love these guys.
i trust Eric and Ray completely. they know their stuff and charge a fair price. highly recommend
Great & quick service - quick communication. Best autoshop I've had in 10 years.
Too expensive for oil change for my toyota sienna. They charge me approximately $400 . It's a robbery
My go to mechanic for the last 3 years for a variety of services. The service is great. They are honest and reasonable, which is not easy to find. I highly recommend !
Friendly. Honest. Fast. Fair. Came in for an NY state annual inspection. Thanks. Just wanted to add another update. Went in for another scheduled inspection and these guys are still the best. Like I said before - Fast & Fair!
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 11 | — |
| Tires | 6 | — |
| Oil change | 5 | — |
| Auto engine diagnostic | 4 | — |
| Vehicle Inspection | 3 | — |
| Vehicle safety inspection | 3 | — |
4.8 ★★★★★ 196 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Adding to the chorus of people singing Eric and Ray's praises. Excellent service and fair prices. No one is ripping you off here. Love these guys.
i trust Eric and Ray completely. they know their stuff and charge a fair price. highly recommend
Great & quick service - quick communication. Best autoshop I've had in 10 years.
Too expensive for oil change for my toyota sienna. They charge me approximately $400 . It's a robbery
Hey Tommy, Im really sorry but I can't control that the price of engine oil has gone up in price 3 separate times since the war in Iran started. But regardless a synthetic oil change on a sienna is no where near $400, i just looked through our records and do not see you or a toyota sienna come in. Could you please clarify what exactly was done on your car because I see no record of service for you. FYI a synthetic oil change for a Toyota sienna at our shop is between 85-125 depending on the actual year of the car.
Great services
Amazing professional service. Highly recommended.
Want to share my experience and thought how it went working with this shop, I did have problem with the car it wasn’t cranking and they did found out the problem was with def fluid (I didn’t have it at all) after they filled in fluid I asked for oil change (I am still regretting that) after oil change I pickup the car and drove for 2 miles car light was red light low oil pressure the first red flag for me was they told me to drive carefully back it not gonna cause the problem eventually if I will drove it, I would be stuck somewhere on highway with very bad problems might be because they didn’t want me order tow truck since they will be having pay for that I ordered tow truck and they didn’t find any problems after that car was start shaking and whistling they told “me car was like that before” which I don’t understand they let me drive it back and didn’t check it fully before hand the car, if they would check it before there were possibility that I won’t have problems right now with engine 2nd red flag was he told before everything else that Def fluid mess up the engine which not true trying to say that because I didn’t put fluid it is right now have engine problems but other mechanics saying that def fluid don’t connect with any engine and cannot harm the engine since it is going to limp mode Total damage 175 tow truck back to shop 300 tow truck from shop since he did tell me to get car today after I told him my thoughts Engine swap 6000$ This is my subjective opinion, I don't urge you not to go there, just be careful
I totally understand how you may feel, but all we did was put DEF fluid in you car and do a oil change. The reason why your car ran horribly and the issues that it had was due to poor maintenance of the car. The fact that you didnt even know diesel cars need DEF fluid and you proceeded to drive the car for years with out putting the fluid in most likely led to a lot of the issues your car had. There is no way what we did caused any of these issues. Your car was very poorly maintained. Putting DEF fluid in and performing a oil change did not cause any of your problems. Next time please take care of and maintain your car properly.
My go to mechanic for the last 3 years for a variety of services. The service is great. They are honest and reasonable, which is not easy to find. I highly recommend !
Friendly. Honest. Fast. Fair. Came in for an NY state annual inspection. Thanks. Just wanted to add another update. Went in for another scheduled inspection and these guys are still the best. Like I said before - Fast & Fair!
Quick and honest!!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
