General contractor · Gilbert, AZ · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty89−1.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 46 home buildersiPosition by Experts Score among all companies we track in this category. · better than 42%
4.8★★★★★183 Google reviews
94%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nexstar Homes 4.8 out of 5 based on 183 reviews, with the owner responding to 95% of them. Customers frequently praise the builder for clear communication, punctuality, high build quality, and efficient handling of warranty repairs. However, some lower-rated reviews criticize perceived overpricing, specific exterior defects like stucco cracks, and concerns regarding construction speed and environmental impact.
Google rating: 4.8 out of 5 from 183 reviews (94% five-star).
Reviews on this page: 183 Google reviews (170 with written comments, 18 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 22, 2026.
Service: Home Builder serving Gilbert, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Nexstar HomesHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nexstar Homes: 82/100 on this factor. Category median: 89.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nexstar Homes: 73/100 on this factor. Category median: 86.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nexstar Homes: 89/100 on this factor. Category median: 93.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nexstar Homes: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nexstar Homes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nexstar Homes: 86/100 on this factor. Category median: 75.A
86
Bar = this company · dark tick = category median.
Star ratings
183 Google reviews we collected
4.8of 5
5 stars17294%
4 stars32%
3 stars11%
2 stars11%
1 star63%
Praise vs complaints
Phrases our text analysis found in 170 written reviews
98%praise
Praise32398%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1864%
Reasonable1036%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6921%
Would recommend6420%
Speed & response6119%
Quality & results5416%
Communication5416%
Honesty & trust155%
Price & value113%
What customers talk about
We read 170 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had the pleasure of working with Charles who was very professional, answered his phone every time I called or text and made my clients feel very com…”
“I would highly recommend Nexstar to anyone looking for a company that values its customers and delivers outstanding service.”
“The team was knowledgeable, responsive, and took the time to answer all of my questions.”
“Working with Justina and the Nexstar team was an outstanding experience from start to finish.”
“Terrible warranty, sticky gooey street, brown water, and overpriced homes.”
“Justina and team were solid on communication, expectations and ensured our concerns and questions were answered, since this was our first experience w…”
“They genuinely cared about providing great service and made sure everything was handled efficiently.”
“Nexstar Homes offers a level of customization and quality that is often found in much more expensive homes, yet they remain very competitively priced.”
People customers mention
Dallin12 reviews
Crew10 reviews
Justina9 reviews
Charles8 reviews
Kevin7 reviews
Smith7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nexstar Homes for 8 kinds of job. Pick one to see what they paid and said.
RobertLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Working with Nexstar was absolutely amazing! They build a great home and really stand behind their product. They accommodated all of my clients concerns, made the transaction very easy and repaired everything we pointed out. I had the pleasure of working with Charles who was very professional, answered his phone…
Reasonable priceHome building
Victoria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
we loved working Justina and the crew at Nexstar! They truly built our dream home and we are so happy with the quality and care they took with the home. They were supportive during the process and made sure everything was done correctly before closing. Highly recommend!
Brandon11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We worked with our realtor and Nexstar, Justina T. on buying our new home. Working with the Nexstar team was very smooth. Justina and team were solid on communication, expectations and ensured our concerns and questions were answered, since this was our first experience with a new build home. We highly recommend the Nexstar team!!
Great priceHome building
Eddie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We just purchased a new build, built by Nexstar homes. We love our home and it’s built to a great quality. Nexstar has been easy to work with in regard to getting stuff done.
Cece3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had an excellent experience with Nexstar! From start to finish, the entire process was smooth, professional, and stress-free. The team was knowledgeable, responsive, and took the time to answer all of my questions. They genuinely cared about providing great service and made sure everything was handled efficiently.…
LilyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Working with Justina and the Nexstar team was an outstanding experience from start to finish. They made the entire home-buying process feel easy and stress-free. Justina was always available to answer our questions, no matter how big or small, and she kept us informed every step of the way.
Her professionalism,…
Working with Nexstar was absolutely amazing! They build a great home and really stand behind their product. They accommodated all of my clients concerns, made the transaction very easy and repaired everything we pointed out. I had the pleasure of working with Charles who was very professional, answered his phone every time I called or text and made my clients feel very comfortable with their purchase. I highly recommend them. Thank you to the Nexstar team and look forward to working with you again in the future.
Price assessment: Reasonable price
Services: Home building
Response from the owner · a month ago
Robert, thank you so much for the kind words! We’re so glad you and your clients had such a great experience with our team. Charles does an amazing job making sure everyone feels informed and comfortable throughout the process, and we’ll definitely make sure he sees this.
We really appreciate you trusting Nexstar Homes with your clients and taking the time to share your experience. We look forward to working with you again in the future!
Victoria Arrington2 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
we loved working Justina and the crew at Nexstar! They truly built our dream home and we are so happy with the quality and care they took with the home. They were supportive during the process and made sure everything was done correctly before closing. Highly recommend!
Response from the owner · 2 months ago
Thank you for the kind words Victoria! So glad you are in your dream home. It's our pleasure to be a part of it! Thanks again for recommending us!
Brandon Arrington11 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
We worked with our realtor and Nexstar, Justina T. on buying our new home. Working with the Nexstar team was very smooth. Justina and team were solid on communication, expectations and ensured our concerns and questions were answered, since this was our first experience with a new build home. We highly recommend the Nexstar team!!
Price assessment: Great price
Services: Home building
Response from the owner · 2 months ago
Brandon, thank you so much for taking the time to write a review. We wish you the best in your new home! Thanks for the opportunity to assist you in the process.
Eddie Villanueva6 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
We just purchased a new build, built by Nexstar homes. We love our home and it’s built to a great quality. Nexstar has been easy to work with in regard to getting stuff done.
Response from the owner · 2 months ago
Eddie, we are so glad you are enjoying your home. We wish you the best for many years to come. We are so glad we could serve you in the home buying process.
Cece VillNueva3 reviewsiTotal number of Google reviews Cece has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Nexstar! From start to finish, the entire process was smooth, professional, and stress-free. The team was knowledgeable, responsive, and took the time to answer all of my questions. They genuinely cared about providing great service and made sure everything was handled efficiently.
I truly appreciated their honesty, attention to detail, and commitment to customer satisfaction. I would highly recommend Nexstar to anyone looking for a company that values its customers and delivers outstanding service. Thank you for such a great experience! Especially Justina!!
Response from the owner · a month ago
Thank you so much for taking the time to share this, Cece! We’re so happy to hear you had such a smooth and positive experience with our team. Providing honest communication, great service, and making the process as stress-free as possible is always our goal.
We’re especially glad Justina made such a great impression and helped make your experience a memorable one. We’ll be sure to share your kind words with her! Thank you again for choosing Nexstar Homes and for the wonderful recommendation.
Lily LoughLocal Guide · 18 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Working with Justina and the Nexstar team was an outstanding experience from start to finish. They made the entire home-buying process feel easy and stress-free. Justina was always available to answer our questions, no matter how big or small, and she kept us informed every step of the way.
Her professionalism, knowledge, and genuine care gave us confidence throughout the process. We truly appreciated how responsive, patient, and supportive the entire Nexstar team was. Thanks to their guidance, purchasing our home was a smooth and positive experience. We highly recommend Justina and the Nexstar team to anyone looking to buy a home!
Price assessment: Great price
Services: Home building
Response from the owner · a month ago
Lily, thank you so much for sharing your experience! We’re thrilled to hear that Justina and the Nexstar team helped make your home-buying process feel smooth, comfortable, and stress-free.
Justina truly cares about the people she works with, and it means a lot to hear that her communication, patience, and support gave you confidence throughout the process. We’ll be sure to share your kind words with her and the rest of the team.
Congratulations again on your new home, and thank you for choosing Nexstar Homes!
Ariana p5 reviewsiTotal number of Google reviews Ariana has written across all businesses on Google Maps, not just this one.
I Nexstar has beautiful house. We purchase a new build just a few weeks ago, the process was amazing . The team was very fantastic and helpful with the process and questions I had was answered quickly and helpful. From the moment we walked in we fell in love even though it wasn't fully done.
Price assessment: Great price
Services: Home building
Response from the owner · a month ago
Ariana, thank you so much for your kind review! We love hearing that you fell in love with your home from the moment you walked in, even before it was completely finished.
We’re so glad our team was able to make the process easy and be there to answer your questions along the way. Congratulations on your new home, and thank you for choosing Nexstar Homes. We hope you enjoy making so many great memories there!
Julie2 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Charles made the process go very smooth. He was always available for questions and got the answers and explanations quickly. He kept us updated on the progress of the build.
Price assessment: Great price
Services: Home building
Response from the owner · a month ago
Julie, thank you so much for the kind words! We’re so glad to hear Charles helped make the process smooth and kept you informed throughout the build. Having someone available to answer questions and provide clear updates can make such a difference, and we’re happy he was able to do that for you.
Thank you again for choosing Nexstar Homes and for taking the time to share your experience!
Andreas HLocal Guide · 19 reviewsiTotal number of Google reviews Andreas has written across all businesses on Google Maps, not just this one.
Thomas and Kevin (Service Coordinators) did a great job closing out the 1-year touchups on my Nexstar home. They were quick to respond and set up all trades in a timely manner. I highly recommend working with either Thomas or Kevin.
Response from the owner · 3 months ago
Thank you for taking the time to leave us such a thoughtful review. We're thrilled to hear that Thomas and Kevin made your one year touch-up process a positive experience. Providing timely communication and coordinating our trade partners is something our team works hard to deliver.
We'll be sure to pass along your kind words to Thomas and Kevin. Thank you again for trusting Nexstar Homes, and we hope you enjoy your home for many years to come!
Frank HarbLocal Guide · 8 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
I recently purchased a home from Nexstar Homes, and I couldn't be happier with the entire experience. From start to finish, the process was smooth, transparent, and stress-free.
A special thank you goes to my sales agent, Justina Thoreson. She was attentive, knowledgeable, and always focused on creating a win-win solution whenever questions or changes came up. She guided me through every step of the process with ease and professionalism. One thing that really stood out was when I initially signed a contract on one lot but later realized another lot in the same community was a much better fit for my needs. Without any hesitation, Justina simply said, "Sure, we can just sign a new contract for the lot you like better." That level of flexibility and customer-first attitude made all the difference.
The management team was equally impressive. It was clear they genuinely care about their customers and go above and beyond to ensure buyers are happy throughout the process.
The homes themselves are exceptional. Nexstar Homes offers a level of customization and quality that is often found in much more expensive homes, yet they remain very competitively priced. The craftsmanship, finishes, and attention to detail exceeded my expectations.
One of the biggest selling points for me was that almost all of their homes sit on one-acre lots with no HOA. That combination is incredibly difficult to find today and added tremendous value to my purchase.
Overall, I highly recommend Nexstar Homes to anyone looking for a high-quality, custom-level home at an affordable price. If you have the opportunity to work with Justina Thoreson, you'll be in excellent hands.
Response from the owner · 3 months ago
Hi Frank,
Thank you for the wonderful review! We're so glad you had a great experience and that Justina helped make the process smooth from start to finish. We'll be sure to pass along your kind words to her and the rest of our team.
Thank you again for your trust and for being part of the Nexstar Homes family.
