Auto repair shop · Columbia, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%80+47Reliability 26%73+19Value 15%98+14.9Momentum penalty79−2.1Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#263 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★22 Google reviews · 6 photos
95%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, fair pricing, and thorough diagnostics for various vehicle issues, including alternators, brakes, and pre-purchase inspections. Positive feedback highlights clear communication, detailed explanations of repairs, and the shop's ability to handle specific vehicle models effectively. The primary criticism involves delayed repair timelines, with one reviewer noting that initial estimates were repeatedly pushed back due to owner availability and incorrect part orders.
Google rating: 4.8 out of 5 from 22 reviews (95% five-star).
Reviews on this page: 22 Google reviews (20 with written comments, 1 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Columbia, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: reliability.
Next Level AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Next Level Automotive: 80/100 on this factor. Category median: 89.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Next Level Automotive: 73/100 on this factor. Category median: 86.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Next Level Automotive: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Next Level Automotive: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.8of 5
5 stars2195%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
95%praise
Praise4195%
Complaints25%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price450%
Reasonable338%
Overpriced00%
Not sure113%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value819%
Quality & results716%
Speed & response716%
Would recommend716%
Communication614%
Honesty & trust512%
Staff & attitude37%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…hing repaired fastest my truck has ever been in and out of a shop and great price for the amount of time…”
“I took my car in thinking something was wrong with it, they checked it thoroughly across 2 business days and said it was all good to go.”
“They were able to get it in immediately and had it up and running in no time.”
“Car was in and out of the shop in the time they were quoted, really recommend them if you need a new shop like I do”
“On top of their good communication, they waived my diagnostic fees.”
“He was clear and upfront on the work needed and not needed.”
“Very professional, Fast, and Very reasonable priced work i highly recommend.”
People customers mention
John4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHaley9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I took my car in thinking something was wrong with it, they checked it thoroughly across 2 business days and said it was all good to go. On top of their good communication, they waived my diagnostic fees. I'll be back for any other mechanical needs I have in the future. They knew my Nissan better than anyone else I…
MMelanieLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My alternator on my car went out right before I had to go out of town on business. They were able to get it in immediately and had it up and running in no time.
Reasonable price
CCaleb1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Took my truck to another shop that told me they could work on diesels and then told me they couldn’t then charged me a diagnosis fee these guys got recommended to me dropped my truck off and had it back within 2 days with full diagnosis and everything repaired fastest my truck has ever been in and out of a shop and great price for the amount of time
Great priceAir conditioning
BBenjamin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Always great service…always at the right price with quality parts!!! I’m glad I discovered John and company
SStefanie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Next Level and John provide excellent service! The communication is superb as he gave us every detail of problem possibility and explained our go forward options thoroughly. We appreciate the time he took with us and we have found our forever mechanic here in the heart of Columbia.
Great price
JJustin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Had a great experience. Had electrical problem and I was a walk. They looked at my truck and I was on my. Highly recommended.
I took my car in thinking something was wrong with it, they checked it thoroughly across 2 business days and said it was all good to go. On top of their good communication, they waived my diagnostic fees. I'll be back for any other mechanical needs I have in the future. They knew my Nissan better than anyone else I had look at the car. We have 3 Nissans, and next level is now my go to.
M
Melanie WoodyLocal Guide · 30 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
My alternator on my car went out right before I had to go out of town on business. They were able to get it in immediately and had it up and running in no time.
Price assessment: Reasonable price
Response from the owner · a month ago
Melanie, we're thrilled we could get your car back on the road so quickly, especially with your business trip looming. Thank you for sharing your experience, and rest assured we're here whenever you need us.
L
LaShon Outlaw10 reviewsiTotal number of Google reviews LaShon has written across all businesses on Google Maps, not just this one.
My vehicle was towed to Next Level Auto in Columbia, TN on Woodland Street on April 14, 2026 due to timing chain issues. At the time, the owner told me he was about a week behind and expected to have my vehicle repaired within a week.
Unfortunately, that timeline kept getting pushed back. First, he went on a cruise, then he got COVID, and later I was told the wrong part had been ordered, causing another delay. After that, it became “another week” several more times.
The most frustrating part was the lack of communication. I repeatedly called for updates and received no answer. However, when I called from a different number, my call was returned immediately. It honestly started to feel like my calls were being screened. One time, I was sitting outside the shop and called while he was actively talking to another person, yet my call still went straight to voicemail.
I was later told the vehicle would be worked on that weekend, May 16, 2026. Someone even stopped by the shop and was told the same thing. To his credit, the vehicle was finally brought into the shop like promised.
Then on May 20, 2026, my husband stopped by the shop and was told there would be yet another delay because a clip had broken.
After nearly two months, I finally got my vehicle back on June 13, 2026. However, the problems did not stop there. I was then told the vehicle needed a radiator. What was disappointing is that I was never contacted or informed that a radiator issue had been discovered during the repair process. Not once did anyone call me to discuss it or provide an update.
I understand that unexpected issues can happen when repairing vehicles. Parts fail, additional problems are found, and delays can occur. What I cannot understand is the complete lack of communication throughout this entire experience. Had the owner simply kept me informed and communicated honestly about the delays and additional repairs, I would have been much more understanding.
Customer service and communication go a long way, especially when someone is without their vehicle for nearly two months.
This was a very disappointing experience, and I will not be returning. I would never recommend this auto shop to family, friends, or anyone looking for reliable communication and customer service.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 4 months ago
Thank you for providing your feedback about your experience. There were several unforeseen circumstances that caused delays. We did fail in the communication with you on your vehicle repairs. We never screen calls and I spoke with several family members about the vehicle in person and the phone. This was an extensive engine repair that was several thousand dollars. Once I seen the radiator issue it had to be replaced and the vehicle could not leave the shop in that condition. There were parts not used that came off the repair and the radiator was sold at the shops cost with no markup, and there was no labor as the radiator removal part of the job. Again, we did fail in the communication and I'm sorry you had these issues. Also, I want to make clear you do not have an issue with the quality of repairs, and your vehicle was fixed when you picked it up.
C
Caleb Anderson1 reviewiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Took my truck to another shop that told me they could work on diesels and then told me they couldn’t then charged me a diagnosis fee these guys got recommended to me dropped my truck off and had it back within 2 days with full diagnosis and everything repaired fastest my truck has ever been in and out of a shop and great price for the amount of time
Price assessment: Great price
Services: Air conditioning
Response from the owner · 4 months ago
We're pleased that our team was able to provide you with a speedy and efficient service, Caleb. It's rewarding to know we could meet your expectations with both the diagnosis and repairs. We look forward to supporting you with any future automotive needs.
B
Benjamin Schultz4 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Always great service…always at the right price with quality parts!!! I’m glad I discovered John and company
Response from the owner · 6 months ago
Benjamin, we’re delighted to know that you consistently receive quality parts and great service from our team. It's wonderful to have you as our guest, and we're here for any of your future needs.
S
Stefanie Wambsgans3 reviewsiTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
Next Level and John provide excellent service! The communication is superb as he gave us every detail of problem possibility and explained our go forward options thoroughly. We appreciate the time he took with us and we have found our forever mechanic here in the heart of Columbia.
Price assessment: Great price
Response from the owner · 6 months ago
Thank you, Stefanie, for sharing such positive feedback! We're thrilled that John and our team could provide you with excellent service and thorough communication. It's fantastic to know you've found your forever mechanic with us, and we're here whenever you need assistance.
J
Justin Fox1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Had a great experience. Had electrical problem and I was a walk. They looked at my truck and I was on my. Highly recommended.
Response from the owner · 6 months ago
We're delighted you had a great experience, Justin. Handling the electrical problem on your truck swiftly and effectively is always our goal. Thank you for your high recommendation, and we look forward to assisting with anything you might need in the future.
J
Jacob Horchler5 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Car was in and out of the shop in the time they were quoted, really recommend them if you need a new shop like I do
Response from the owner · 5 months ago
We appreciate your recommendation, Jacob. It's great to know that our team's efficiency met your expectations. We're always here to support your automotive needs.
G
George Brooks2 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Next Level and John are fantastic!! Friendly, down to earth and no-BS service. He was clear and upfront on the work needed and not needed. Their pricing was better than anywhere else in the Nashville area. Hugely knowledgable about my Audi S3. If you have a performance euro car (or any car) don't hesitate to bring it to these guys.
Price assessment: Great price
Services: Service not listed
T
Tiffany EllsworthLocal Guide · 34 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
