House cleaning service · Fox Lake, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty83−1.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 30 basement cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★243 Google reviews · 24 photos
96%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$180typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's thorough cleaning, punctuality, and flexible scheduling for residential and commercial properties. Positive feedback emphasizes responsive communication, post-service follow-ups, and reasonable pricing. However, a few low-star reviews criticize a decline in service quality over time, increased costs relative to effort, and unprofessional customer service responses to complaints.
Google rating: 4.9 out of 5 from 243 reviews (96% five-star).
Reviews on this page: 243 Google reviews (218 with written comments, 1 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: September 20, 2026.
Service: Basement Cleaning Service serving Fox Lake, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other basement cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
No Stress Cleaning ServiceBasement Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.No Stress Cleaning Service: 95/100 on this factor. Category median: 87.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.No Stress Cleaning Service: 95/100 on this factor. Category median: 81.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.No Stress Cleaning Service: 83/100 on this factor. Category median: 90.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.No Stress Cleaning Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.No Stress Cleaning Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.No Stress Cleaning Service: 85/100 on this factor. Category median: 94.A
85
Bar = this company · dark tick = category median.
Star ratings
243 Google reviews we collected
4.9of 5
5 stars23496%
4 stars62%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 218 written reviews
99%praise
Praise49699%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price737%
Reasonable1263%
Overpriced00%
Not sure00%
$180-32% vs typical basement cleaning services
Middle half of what 9 customers paid ($153–$235) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12926%
Would recommend9319%
Staff & attitude8417%
Speed & response6814%
Communication5411%
Honesty & trust398%
Price & value357%
What customers talk about
We read 218 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have had an amazing experience with No Stress Cleaning and Erika.”
“I would highly recommend this company for other’s cleaning needs.”
“We were very happy to have such great professional help with our one-time major cleaning project.”
“I receive extremely prompt responses and have been impressed with the flexibility as needed to fit my daily life and schedule.”
“The quality of our monthly cleans has been great, and the communication is excellent.”
“I’ll definitely be sharing their contact information with friends and family who are looking for a reliable and thorough cleaning service.”
“…nsistently delivers outstanding results, while also being incredibly reasonable price-wise, I highly recommend!…”
People customers mention
Erika27 reviews
Erica4 reviews
Stephanie3 reviews
Christina3 reviews
Bailey3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired No Stress Cleaning Service for 4 kinds of job. Pick one to see what they paid and said.
Kevin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
We've used No Stress Cleaning for several years. They (Erika) are extremely accomodating with our schedule and our special requests. Sure makes my life easier and worry free! I stopped shopping around and use No Stress exclusively. (I'm a really hard rater, and only give 5 stars for the very best of the very…
Paid $150–200Reasonable price
LindaLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were very happy to have such great professional help with our one-time major cleaning project.
Paid $500+Great price
Piper10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erika’s No stress cleaning company has been extremely consistent and easy to work with. They clean my mom’s house weekly because she no longer can keep up due to dementia. I’m very happy with their services.
Paid $100–150Reasonable price
Ana5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team did a fantastic job cleaning out my mom’s home in Huntley and getting it ready to put on the market. They were thorough and made sure every nook and cranny was cleaned. The house looked wonderful when they were finished! I would absolutely hire them again if I lived in the area. I’ll definitely be sharing…
Paid $350–400Reasonable price
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
No Stress Cleaning is great, they worked around our schedule and the house is spotless every time.
Paid $150–200Great price
Marie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
No Stress Cleaning has been very reliable and easy to communicate with Erica. You get done what you want done, and how you want it done. I highly recommend them.
Our home always looks great! Efficient and thorough. Easy communication and timely service. Highly recommend!
Price assessment: Great price
Response from the owner · a month ago
Thank you, Kelsey, for your kind words! We're glad to hear that you've had such a positive experience with our efficient and thorough service. Your recommendation means a lot to us. Please let us know if there's anything else we can do for you!
Hannah Kresser4 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
I have had an amazing experience with No Stress Cleaning and Erika. The quality of our monthly cleans has been great, and the communication is excellent. I receive extremely prompt responses and have been impressed with the flexibility as needed to fit my daily life and schedule. I would highly recommend this company for other’s cleaning needs.
Response from the owner · a month ago
Thank you, Hannah, for your kind words and for sharing your experience! We're so pleased to know our service, including communication and flexibility, met your expectations. Your recommendation means a lot to us. We look forward to continuing to assist with your cleaning needs monthly!
Kevin Rynders3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
We've used No Stress Cleaning for several years. They (Erika) are extremely accomodating with our schedule and our special requests. Sure makes my life easier and worry free! I stopped shopping around and use No Stress exclusively. (I'm a really hard rater, and only give 5 stars for the very best of the very best. In my book, 4 stars is pretty darn good.)
Price assessment: Reasonable price
Price: $150–200
Response from the owner · a month ago
Thank you, Kevin! We're so pleased that our services help make your life easier and stress-free. It means a lot to know you've chosen us as your exclusive cleaning service. Erika and the team appreciate your kind words and look forward to continuing to provide great service tailored to your needs.
Linda BlackmanLocal Guide · 55 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
We were very happy to have such great professional help with our one-time major cleaning project.
Price assessment: Great price
Price: $500+
Response from the owner · a month ago
Thank you, Linda! We're glad we could assist with your cleaning project and meet your expectations. If you have any future needs, don't hesitate to reach out.
Piper Stratton10 reviewsiTotal number of Google reviews Piper has written across all businesses on Google Maps, not just this one.
Erika’s No stress cleaning company has been extremely consistent and easy to work with. They clean my mom’s house weekly because she no longer can keep up due to dementia. I’m very happy with their services.
Price assessment: Reasonable price
Price: $100–150
Response from the owner · a month ago
Thank you, Piper, for sharing your positive experience. We're grateful for the trust you've placed in us to assist with your mother’s household needs. Making life easier for families is what we strive for.
Ana Avila5 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
The team did a fantastic job cleaning out my mom’s home in Huntley and getting it ready to put on the market. They were thorough and made sure every nook and cranny was cleaned. The house looked wonderful when they were finished! I would absolutely hire them again if I lived in the area. I’ll definitely be sharing their contact information with friends and family who are looking for a reliable and thorough cleaning service. Highly recommend!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a month ago
Thank you, Ana, for your wonderful feedback! We're so glad our team was able to help prepare your mom's home. Your recommendation truly means a lot to us, and we appreciate you sharing our services with others. If you ever need assistance again, don't hesitate to reach out.
Marlene Jones8 reviewsiTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
I'm extremely happy with all the cleaning people with No Stress Cleaning, especially being a picky clean person. Even had one cleaner say my house was clean when they were there to clean. To them it's clean because they compare it to others that may be normal.. Lol. They clean anyway (even if it looks clean 😜). Examples: There's a layer of dust you can't see on my white counters, for example. They catch it. There'll be fingerprints you don't see but I do and they get them.
Sometimes there's a learning curve (something in the normal cleaning gets overlooked), and they are so gracious with me when I let them know, and at the next clean, it doesn't get overlooked and hasn't again.
Erika K who quotes, schedules, follows up and communicates to run everything smoothly is phenomenal! Her communication skills, organization skills and concern are extremely excellent!!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Jackie, for highlighting your positive experience and the dedication of our cleaning team, including Erika's exceptional service. We value your feedback and commitment to quality, ensuring we maintain the standards you appreciate.
McKenzi Peisert8 reviewsiTotal number of Google reviews McKenzi has written across all businesses on Google Maps, not just this one.
We have been using no stress cleaning for a few months now and we love them! We have had two ladies come to the house and both do an outstanding job. They are flexible with what rooms we ask them to starts with, they pay attention to detail and always make sure we are happy with the result before they leave. Erika is easy to get ahold of and always finds a time that works with our schedule! We are super happy with them!
Response from the owner · a month ago
Thank you so much, McKenzi, for your kind words and sharing your positive experience. We're delighted to hear how much you value our service and flexibility. Your feedback is greatly appreciated and motivates our team immensely!
Joan McClellanLocal Guide · 21 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
I used No Stress Cleaning Service for the first time and was very pleased with Erika's professionalism and customer service before the appointment. Jessica did the cleaning and she was a delight and very professional as well. Afterwards, Erika followed up to make sure I was pleased with the work. This is a great service to use.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much, Joan, for sharing your experience! We're pleased you found our team professional and delightful to work with. We appreciate your feedback and hope to assist you again in the future.
