Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts
North Shore Masonry holds a 4.9 rating from 127 reviews, with the owner responding to 86% of feedback. Customers frequently cite punctuality, clear communication, and thorough cleanup after services like tuckpointing, chimney repairs, and lintel installation. While most praise the quality of workmanship and professional demeanor, one recurring criticism involves perceived inflexibility regarding pricing during the quoting process.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
127 Google reviews we collected
Phrases our text analysis found in 120 written reviews
How often each topic comes up in the written reviews
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honest contractors who do great work, Ryan made sure any concerns were covered.”
“I’d recommend this company and will use them again if the opportunity arises”
“Les (the owner of North Shore) was by far the most thorough and professional.”
“The crew was very efficient and clean and the work turned out very neat and solid.”
“I’d highly recommend North Shore Masonry to anyone looking for quality work at a fair price.”
“I had several questions throughout the job and the team was very communicative and responsive.”
“There were no surprises, no hidden fees, and the entire process was handled with honesty and professionalism.”
praise complaint · found by our text analysis, Google review wording unchanged.
The crew was very efficient and clean and the work turned out very neat and solid. I had several questions throughout the job and the team was very communicative and responsive. I highly recommend them to anyone!
Good help can be hard to find, unless you find a company like North Shore Masonry. My home had some structural problems beyond tuckpointing. North Shore's efficient crew secured the entire front façade and kept a detailed photo log of all work done. The house is now watertight again, no fears of driving rain! What a relief. JohnnyK, Shorewood
We were very happy with our service from North Shore Masonry. They rebuilt a wall with the existing bricks. They also tuck pointed the bricks around the exterior of our home. They left the area spotless. Would definitely recommend them.
I had three companies come to give me a quote. Les (the owner of North Shore) was by far the most thorough and professional. The work was started on time (!!) and finished on time. Really great work, and kind workers. Thank you!!
From start to finish the scheduling, options, workmanship, flexibility, and communication were top notch. I’d recommend this company and will use them again if the opportunity arises
We used them to repair our cracked limestone front steps. They reinforced everything structurally so it feels completely solid now, and fixed the cosmetic cracks. It looks great and feels a lot safer to walk on. Solid work from a good crew.
4.9 ★★★★★ 127 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The crew was very efficient and clean and the work turned out very neat and solid. I had several questions throughout the job and the team was very communicative and responsive. I highly recommend them to anyone!
Good help can be hard to find, unless you find a company like North Shore Masonry. My home had some structural problems beyond tuckpointing. North Shore's efficient crew secured the entire front façade and kept a detailed photo log of all work done. The house is now watertight again, no fears of driving rain! What a relief. JohnnyK, Shorewood
We were very happy with our service from North Shore Masonry. They rebuilt a wall with the existing bricks. They also tuck pointed the bricks around the exterior of our home. They left the area spotless. Would definitely recommend them.
Honest contractors who do great work, Ryan made sure any concerns were covered.
I had three companies come to give me a quote. Les (the owner of North Shore) was by far the most thorough and professional. The work was started on time (!!) and finished on time. Really great work, and kind workers. Thank you!!
From start to finish the scheduling, options, workmanship, flexibility, and communication were top notch. I’d recommend this company and will use them again if the opportunity arises
We used them to repair our cracked limestone front steps. They reinforced everything structurally so it feels completely solid now, and fixed the cosmetic cracks. It looks great and feels a lot safer to walk on. Solid work from a good crew.
I’d highly recommend North Shore Masonry to anyone looking for quality work at a fair price. Their crew was professional, hardworking, and respectful throughout the entire project. They arrived on time, kept the work area clean, and paid close attention to every detail. The quality of the workmanship exceeded my expectations, and I truly felt I received excellent value for the cost. There were no surprises, no hidden fees, and the entire process was handled with honesty and professionalism. It’s refreshing to work with a company that takes pride in both their craftsmanship and customer satisfaction. I wouldn’t hesitate to hire them again.
I couldn’t be happier with the work North Shore Masonry did on my chimney. It looks fantastic, and the difference is truly amazing. The crew was friendly, professional, and worked hard from start to finish. Thank you for making the whole process so easy and for delivering such great quality at a fair price. I truly appreciate the excellent work and highly recommend them!
We are thrilled to hear that you're satisfied with our work, Shindy. We try our best to deliver quality. Feel free to reach out for future projects. Thank you for taking the time to review us!
I had an excellent experience working with North Shore Masonry. From the beginning to the end of the project, their customer service was outstanding. The team maintained clear and consistent communication, keeping me informed every step of the way and responding quickly to any questions or concerns. What impressed me the most was their transparency and honesty. They clearly explained the scope of work, provided realistic expectations, and never tried to upsell unnecessary repairs. Their professionalism, attention to detail, and commitment to doing the job right gave me complete confidence throughout the entire process. I highly recommend North Shore Masonry to anyone looking for a trustworthy company that values quality, integrity, and excellent customer service.
Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts
