Pest control service · Alto, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%83+21.7Value 15%95+14.5Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★95 Google reviews · 11 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
$100typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Northeast Georgia Exterminating Company at a glance
Google reviewers rate Northeast Georgia Exterminating Company 4.9 out of 5 based on 95 reviews. Customers frequently highlight punctual, professional technicians who communicate effectively and provide thorough treatments for termites, rodents, and carpenter bees. Many note consistent service over long periods and reasonable pricing for recurring maintenance. A recurring criticism involves a technician allegedly failing to perform treatments while the homeowner was absent, leading to billing disputes and dissatisfaction with the company's handling of the incident.
Google rating: 4.9 out of 5 from 95 reviews (98% five-star).
Reviews on this page: 95 Google reviews (72 with written comments, 2 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: October 15, 2026.
Service: Pest Control Service serving Alto, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northeast Georgia Exterminating Company: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northeast Georgia Exterminating Company: 83/100 on this factor. Category median: 93.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northeast Georgia Exterminating Company: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northeast Georgia Exterminating Company: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northeast Georgia Exterminating Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
95 Google reviews we collected
4.9of 5
5 stars9398%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
100%praise
Praise112100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price333%
Reasonable667%
Overpriced00%
Not sure00%
$100-22% vs typical pest control services
Middle half of what 6 customers paid ($90–$149) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4944%
Quality & results2220%
Would recommend1513%
Speed & response1413%
Communication54%
Price & value44%
Honesty & trust33%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We appreciate your expertise service that you give us Everytime.”
“I have been a your customer for over 20 years and have always enjoyed great service.”
“This is our second year working with NGEC and we confidently recommend their service.”
“We had a bit of an emergency and Austin promptly came out the next day.”
“He was great with keeping up communication and coming out to the house for a free quote the day after we inquired.”
“Reasonable pricing and we truly appreciated the quick response.”
“Austin and Darien did an amazing job and we recommend them to everyone as trusted partners to take care of your home!”
People customers mention
Ryan5 reviews
Austin5 reviews
Simmons5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northeast Georgia Exterminating Company for 7 kinds of job. Pick one to see what they paid and said.
CChrisLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We appreciate your expertise service that you give us Everytime. You all have been very consistent with the work. We have had termite treatments about every 6/7 years, termite inspections every year, rodent treatments every 3 months to keep mice out, and carpenter bee treatments every March. We built and own a log home that we cherish.
MMartinLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ryan Clem is a great tech. He is personable and communicates perfectly. I am very satisfied with your service.
Paid $80–100Reasonable priceGeneral pest inspection
SSandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Very pleasant gentleman did our service. Will always use this company. See you next year.
We appreciate your expertise service that you give us Everytime. You all have been very consistent with the work. We have had termite treatments about every 6/7 years, termite inspections every year, rodent treatments every 3 months to keep mice out, and carpenter bee treatments every March. We built and own a log home that we cherish.
Price assessment: Reasonable price
Price: $140–160
Services: Rodent extermination, Termite inspection, Spider extermination, Ant extermination
Pest type: Ants, Termites, Rodents, Spiders
M
Micheal Jones7 reviewsiTotal number of Google reviews Micheal has written across all businesses on Google Maps, not just this one.
