Animal hospital · Jackson, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%75+18.2Value 14%69+9.8Replies to reviews 7%58+4.1Craft & service penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 26 pet hospiceiPosition by Experts Score among all companies we track in this category. · better than 72%
4.8★★★★★245 Google reviews · 24 photos
91%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the clinic's prompt attention, thorough examinations, and compassionate staff who communicate clearly with pet owners. Services often involve urgent care, routine vaccinations, and detailed diagnostics for various species. However, several low-star reviews criticize the high cost of initial examinations and express dissatisfaction with perceived rudeness from front desk personnel or concerns regarding diagnostic thoroughness.
Google rating: 4.8 out of 5 from 245 reviews (91% five-star).
Reviews on this page: 245 Google reviews (170 with written comments, 22 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: May 27, 2026.
Service: Pet Hospice serving Jackson, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Northside Animal ClinicPet Hospice median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northside Animal Clinic: 80/100 on this factor. Category median: 70.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northside Animal Clinic: 75/100 on this factor. Category median: 58.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northside Animal Clinic: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northside Animal Clinic: 69/100 on this factor. Category median: 70.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northside Animal Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northside Animal Clinic: 58/100 on this factor. Category median: 45.C
58
Bar = this company · dark tick = category median.
Star ratings
245 Google reviews we collected
4.8of 5
5 stars22391%
4 stars125%
3 stars31%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 170 written reviews
95%praise
Praise18495%
Complaints95%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price630%
Reasonable1155%
Overpriced210%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9147%
Would recommend2613%
Speed & response2211%
Quality & results179%
Honesty & trust158%
Communication126%
Price & value105%
What customers talk about
We read 170 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both he and Dr Edwards have always been very loving and compassionate to our pups.”
“If you're looking for a new place to take your pets I highly recommend Dr Bishop.”
“Everyone was so nice there, we got seen right away, Dr.”
“He was very gentle and thorough in his exam of Lexi.”
“You will not be disappointed if you trust your fur babies' care to Dr.”
“He explained everything and answered all my question.”
“The facility was very clean, and their prices are extremely reasonable.”
“I feel completely overcharged and disappointed with how this was handled.”
People customers mention
Edwards34 reviews
Dabney17 reviews
Meinert3 reviews
Bishop3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SusanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Both of our pups are so well taken care of at Northside Animal Clinic. Our most recent visit was with Dr Meinert. He was very gentle and thorough in his exam of Lexi. Both he and Dr Edwards have always been very loving and compassionate to our pups. The entire staff is super. Hannah helped with Lexi and we…
Reasonable priceService not listed
CORENELocal Guide · 114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This was our first time visiting North Side. We were Walk-Ins so I didn't expect we would even get a chance to see a Vet. But, not only did we see the doctor, he took so much time with Jake and with me discussing my concerns. Pleasant, helpful Receptionist. All around great visit. Thanks, Doc. We'll be back.
Reasonable price
TrudyLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I look forward to taking my Beloved Dog Cooper, to Northside Animal Clinic, in the near future. I have heard good things about them and I feel they will be a great fit for Cooper!❤️
RalucaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Everyone was so nice there, we got seen right away, Dr. Dan and the nurses were very patient with my cat and this is the place that we would come back when we need too!
Great price
CHRISTINA7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
We've always recommended this practice, with Dr. Edwards. In the last year or two they seem to have affiliated with some management system. We don't need vet services often, but so far continue to recommend this vet practice.
Not sureService not listed
SusanLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Dr. Edwards and the staff at Northside Animal Clinic are the best! I continue to recommend Northside Clinic to all my friends and neighbors, as well as on NextDoor. You will not be disappointed if you trust your fur babies' care to Dr. Edwards and his staff.
Both of our pups are so well taken care of at Northside Animal Clinic. Our most recent visit was with Dr Meinert. He was very gentle and thorough in his exam of Lexi. Both he and Dr Edwards have always been very loving and compassionate to our pups. The entire staff is super. Hannah helped with Lexi and we think so much of her and her interaction with our pups. JJ is always very competent at handling the front desk! We would recommend them to everyone!!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 years ago
Hi Susan, thank you for the review! We're happy to hear that we've been able to take excellent care of you and your pups. Our team appreciates you taking the time to leave us your feedback.
CORENE HINRICHSLocal Guide · 114 reviewsiTotal number of Google reviews CORENE has written across all businesses on Google Maps, not just this one.
This was our first time visiting North Side. We were Walk-Ins so I didn't expect we would even get a chance to see a Vet. But, not only did we see the doctor, he took so much time with Jake and with me discussing my concerns. Pleasant, helpful Receptionist. All around great visit. Thanks, Doc. We'll be back.
Price assessment: Reasonable price
Response from the owner · 5 months ago
Hello Corene, we're thrilled to hear about your positive experience during your first visit to Northside Animal Clinic. It's wonderful that our team could accommodate you and Jake as walk-ins and provide the attention and care you both needed. We appreciate your kind words about our receptionist and the doctor. Thank you for choosing us, and we look forward to welcoming you and Jake back in the future!
Trudy DerevageLocal Guide · 35 reviewsiTotal number of Google reviews Trudy has written across all businesses on Google Maps, not just this one.
I look forward to taking my Beloved Dog Cooper, to Northside Animal Clinic, in the near future. I have heard good things about them and I feel they will be a great fit for Cooper!❤️
Response from the owner · 6 months ago
Hello Trudy, we're thrilled to hear that you're considering bringing Cooper to Northside Animal Clinic! It's wonderful to know that you've heard positive things about us, and we are excited to welcome both you and Cooper. Our team is dedicated to providing the best care possible, and we hope to meet your expectations. Thank you for your kind words and the 5-star rating!
Raluca WilliamsonLocal Guide · 17 reviewsiTotal number of Google reviews Raluca has written across all businesses on Google Maps, not just this one.
Everyone was so nice there, we got seen right away, Dr. Dan and the nurses were very patient with my cat and this is the place that we would come back when we need too!
Price assessment: Great price
Response from the owner · 6 months ago
Thank you, Raluca, for sharing your wonderful experience with us! We're thrilled to hear that you and your cat felt well taken care of by our team. It's always our goal to provide prompt and compassionate care, and we're glad to know we met your expectations. We look forward to welcoming you and your furry friend back whenever you need us.
Jeri JacksonLocal Guide · 28 reviewsiTotal number of Google reviews Jeri has written across all businesses on Google Maps, not just this one.
Hi Jeri, thank you for the great review! We love hearing about our amazing team. You and your pet deserve the best care and that's what we're here to provide.
CHRISTINA TRENEFF7 reviewsiTotal number of Google reviews CHRISTINA has written across all businesses on Google Maps, not just this one.
We've always recommended this practice, with Dr. Edwards. In the last year or two they seem to have affiliated with some management system. We don't need vet services often, but so far continue to recommend this vet practice.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 years ago
Thank you for the wonderful review, Christina! You can always count on us for quality veterinary care. We wish you all the best!
Susan TaylorLocal Guide · 14 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Dr. Edwards and the staff at Northside Animal Clinic are the best! I continue to recommend Northside Clinic to all my friends and neighbors, as well as on NextDoor. You will not be disappointed if you trust your fur babies' care to Dr. Edwards and his staff.
Response from the owner · 2 years ago
Thank you, Susan! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of you and your pets. Our team appreciates hearing from you.
Shaketha Mebane5 reviewsiTotal number of Google reviews Shaketha has written across all businesses on Google Maps, not just this one.
Claire had her 12-week shots this morning and everyone at the office fell in love with her! 💗 She did so good. Her dog godmom even bought her the sweetest little outfit with bows for her hair… but she said absolutely not to the bows this morning! 😂🎀 Still cute without them!
We’re so excited to officially welcome Dr. William Bishop to the Northside Animal Clinic family! 🐾
Dr. Bishop is a proud West Tennessee native who earned his undergraduate degree from University of Tennessee at Martin before graduating from the Mississippi State University College of Veterinary Medicine. Since 2018, he has worked alongside Dr. Moore and Dr. Goodrum in Bethel Springs, gaining valuable experience in all areas of veterinary medicine, with a special passion for dentistry and surgery.
We recently made the switch to Northside Animal Clinic, PC, and we could not be more pleased. Everyone was so kind, welcoming, and professional — truly VIP service from start to finish!
A special thank you to Holly Newman Malone for the referral. We greatly appreciate it! 💙🐶
Price assessment: Great price
Response from the owner · 8 months ago
Hi Shaketha, thanks for the positive review! We love hearing about our amazing team. They always strive to provide compassionate and professional service, and we’re glad to hear you enjoyed your experience with them. Best wishes!
Christina1 reviewiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
If you're looking for a new place to take your pets I highly recommend Dr Bishop. It was my first time visiting the other day with my pet cat and Dr Bishop did a wonderful job. He explained everything and answered all my question. He was so gentle and compassionate.
Price assessment: Reasonable price
Response from the owner · 8 months ago
Hi Christina, thanks for the great review! We're here to provide the best quality care and expertise and are glad to hear that your first experience with us was a positive one. Our team appreciates you taking the time to leave us your feedback!
Elizabeth Maness2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
First time seeing Dr.Bishop regarding the issue with my baby and he was compassionate and caring and answers questions I needed answered and honestly. I will be scheduling the surgery this week when he is back in the office. And all I can do is pray for them both when that time comes.
Price assessment: Great price
Services: Service not listed
Response from the owner · 9 months ago
Hello Elizabeth, thank you for sharing your experience with us. We understand how significant this upcoming surgery is, and we will be here to support you and your pet throughout the process. Please feel free to reach out if you have any further questions or concerns.
