Appliance repair service · Chicago, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%33+2.3Craft & service penalty82−1.8Momentum penalty42−5.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.9★★★★★583 Google reviews · 2 photos
96%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Northside Appliance Services 4.9 out of 5 based on 583 reviews, with the owner replying to one percent of them. Customers frequently praise the service for punctuality, clear communication, and fair pricing when repairing washers, dryers, and refrigerators. However, low-star reviews highlight a recurring criticism regarding unresponsiveness after initial contact, instances of property damage during repairs, and complaints about high diagnostic fees that do not always lead to successful fixes.
Google rating: 4.9 out of 5 from 583 reviews (96% five-star).
Reviews on this page: 583 Google reviews (412 with written comments, 1 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 19, 2026.
Service: Dishwasher Repair Service serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.
Northside Appliance ServicesDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northside Appliance Services: 86/100 on this factor. Category median: 86.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northside Appliance Services: 74/100 on this factor. Category median: 81.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northside Appliance Services: 82/100 on this factor. Category median: 94.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northside Appliance Services: 95/100 on this factor. Category median: 97.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northside Appliance Services: 42/100 on this factor. Category median: 100.C
42
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northside Appliance Services: 33/100 on this factor. Category median: 88.D
33
Bar = this company · dark tick = category median.
Star ratings
583 Google reviews we collected
4.9of 5
5 stars55996%
4 stars132%
3 stars00%
2 stars20%
1 star92%
Praise vs complaints
Phrases our text analysis found in 412 written reviews
97%praise
Praise80897%
Complaints223%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price310%
Reasonable2273%
Overpriced310%
Not sure27%
$259-12% vs typical dishwasher repair services
Middle half of what 22 customers paid ($96–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response23228%
Staff & attitude16320%
Would recommend10713%
Quality & results10513%
Price & value9511%
Communication688%
Honesty & trust607%
What customers talk about
We read 412 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The work was completed efficiently, professionally, and on schedule.”
“And the motor board was less responsive to touch and was delayed in responding?”
“From the start, he was friendly, knowledgeable, and refreshingly straightforward.”
“Paul was completely unprofessional, late on several occasions, and broke our washing machine.”
“I’d highly recommend Paul to anyone looking for quality work and someone they can truly trust.”
“I cannot recommend Paul or Northside Appliance Services.”
“It’s rare to find someone who combines expertise, integrity, and excellent service so well.”
“I asked him to come out to fix my stove because the spark igniter did not work and I had to manually ignite the gas, he came out and told me that he n…”
“The price was fair and reasonable, and the work was done expeditiously.”
“Paul too pricey.”
“He communicated clearly, offered honest advice, and delivered exactly what he promised, with no hidden costs or surprises.”
“Paul knew what he was doing and honest about the repair needed, which would be close to the cost , if not exceed, the cost of a new one.”
People customers mention
Paul62 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northside Appliance Services for 8 kinds of job. Pick one to see what they paid and said.
Ethan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Paul was completely unprofessional, late on several occasions, and broke our washing machine. He has since ignored 3 texts, an email and a phone call. He is not only unprofessional, he is a borderline crook and cost us over $1,000 to replace our washing machine.
Paid $250–300OverpricedDryer repair
GerryLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Paul has been able to repair several appliances at my property. He is clear with his diagnostic approach and estimates for repair. I appreciate being able to deal with a local professional rather than a faceless entity
Michael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Fast, efficient, and extremely knowledgeable! We have used him 3 times now and will use him again if something else breaks!
Paid $300–350Reasonable priceDryer repair
Thomas7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Paul knew what he was doing and honest about the repair needed, which would be close to the cost , if not exceed, the cost of a new one.
Thanks again Paul.
bob5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Paul was able to come earlier than expected diagnosed and replaced a bad ignitor kit. Tested oven and burners all worked. Cleaned up when he was done. I will recommend him to anyone who needs appliance repairs.
312c4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Paul helped identify the part I needed over the phone, had it shipped to my house, and came to install it as soon as it arrived. Highly recommend --
I found Paul through an AI search, and I’m very glad I did. From the start, he was friendly, knowledgeable, and refreshingly straightforward. He communicated clearly, offered honest advice, and delivered exactly what he promised, with no hidden costs or surprises.
The work was completed efficiently, professionally, and on schedule. It’s rare to find someone who combines expertise, integrity, and excellent service so well. I’d highly recommend Paul to anyone looking for quality work and someone they can truly trust.
Wilson RiveraLocal Guide · 20 reviewsiTotal number of Google reviews Wilson has written across all businesses on Google Maps, not just this one.
Paul was completely unprofessional, late on several occasions, and broke our washing machine. He has since ignored 3 texts, an email and a phone call. He is not only unprofessional, he is a borderline crook and cost us over $1,000 to replace our washing machine.
Price assessment: Overpriced
Price: $250–300
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
First of all nobody broke your washing machine. Second of all moving a washing machine does not cause it's a break we have done it over a thousand times third of all had wrong parts on it and missing parts so whoever gave you those machines would be the crook. Everything about you people was a big lie as soon as I walked in. I have the resources and competence make sure you let your wife know this to figure out when someone's trying to hustle me. Go back to whoever gave you those machines because they were not working and we're not able to work because they have wrong parts and missing parts. Unfortunate you got taken advantage of and it's cute that you try to blame me however any idiot technician we'll know when a customer is lying those machines were not in working order before I took it apart it is virtually impossible you can say they were working or it was working and I can prove it was not working. So take your used machines back to wherever you bought it or whoever gave it to you and get your money back because it is virtually impossible for that washing machine to have been working no matter what you say
Ali Leigner3 reviewsiTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
I cannot recommend Paul or Northside Appliance Services. What started as a routine dryer cleaning turned into an incredibly frustrating and expensive experience due to his apparent lack of professionalism and basic troubleshooting ability.
We hired Paul specifically to clean our dryer and replace the dryer vent hose. To do so, he had to pull my stacked washer and dryer away from the wall. Before he arrived, the washing machine was working perfectly. Immediately after he completed his work and pushed the units back, my washer stopped functioning properly and began sending water onto the floor instead of the machine.
When brought to his attention, he claimed he didn't know what happened or what could be causing the problem. He came back the following morning to look at the washer, but rather than diagnosing and resolving the issue, he was completely at a loss.
To make the situation worse, he took the washer apart and left my home without identifying the problem, without fixing it, and without putting the washing machine back together.
His suggestion was that I could order a part that might fix the issue, but he wasn't sure that would be a solution.
This is not the level of competence or professionalism I would expect from someone charging for appliance services. A technician should know their limitations, and take responsibility for their work (or lack thereof).
I hired him for a functioning dryer cleaning and was left with a broken washing machine, a machine in pieces, and the cost of hiring someone else to fix his mess. At no point did he take responsibility for resolving the damage that occurred while servicing my dryer.
Save yourself the headache and hire someone who knows what they're doing.
Price assessment: Overpriced
Price: $300–350
Services: Dryer repair, Washing machine repair
Repair wait time: 4+ hr
GerryLocal Guide · 17 reviewsiTotal number of Google reviews Gerry has written across all businesses on Google Maps, not just this one.
Paul has been able to repair several appliances at my property. He is clear with his diagnostic approach and estimates for repair. I appreciate being able to deal with a local professional rather than a faceless entity
Paul knew what he was doing and honest about the repair needed, which would be close to the cost , if not exceed, the cost of a new one.
Thanks again Paul.
