Carpet cleaning service · Snohomish, WA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★378 Google reviews · 23 photos
97%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$262typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise NuTrend for punctual appointments, flexible scheduling, and thorough cleaning of carpets, upholstery, and difficult stains like pet odors. Reviewers highlight the professional demeanor of technicians and reasonable pricing for residential services. While most feedback is positive, a few instances note equipment failures causing service interruptions or incomplete results on pet hair removal, though staff generally addressed these issues with courtesy.
Google rating: 5.0 out of 5 from 378 reviews (97% five-star).
Reviews on this page: 378 Google reviews (268 with written comments, 7 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 23, 2026.
Service: Mattress Cleaning Service serving Snohomish, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
NuTrendMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NuTrend: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NuTrend: 100/100 on this factor. Category median: 94.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NuTrend: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NuTrend: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NuTrend: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NuTrend: 99/100 on this factor. Category median: 96.A
99
Bar = this company · dark tick = category median.
Star ratings
378 Google reviews we collected
5.0of 5
5 stars36797%
4 stars92%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 268 written reviews
99%praise
Praise53099%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2433%
Reasonable4562%
Overpriced11%
Not sure34%
$262-14% vs typical mattress cleaning
Middle half of what 57 customers paid ($203–$379) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13625%
Staff & attitude12824%
Speed & response10419%
Would recommend8215%
Communication367%
Price & value367%
Honesty & trust122%
What customers talk about
We read 268 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very thorough technique that I could not do myself.”
“Our dog peed several times in our spare room and the odor was horrible even after we cleaned the carpet 3 times.”
“He was also very prompt and friendly, yet professional.”
“Excellent problem solving on a bad coffee stain plus I got an appointment very quickly and great attitude of the technician.”
“I will recommend this company to my friends and family.”
“The price was very reasonable for an entire house cleaning, Victor was very prompt & communicative, and the whole thing took maybe 2 hours.”
“Nutrend completed a quality job where I needed it, when I needed it and for a fair price.”
“I won’t trust anyone else for my floor care and restoration needs.”
People customers mention
Victor24 reviews
Alex10 reviews
Clean7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired NuTrend for 5 kinds of job. Pick one to see what they paid and said.
JessicaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Amazing!!!! Our carpets look brand new! Super happy with the results. We have 2 dogs and 2 cats so after about 1 year of just vacuuming things started to get a little dirty needing more than just a vacuum. We are so happy with the carpet and how new it looks and how amazing it smells!! Thanks Victor for the awesome work!!!
WendyLocal Guide · 149 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Precise, excellent scheduling and service.
Thanks to Victor my home is ready for the winter .
Jodi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Victor was awesome! I was able to book an appointment the same week, and he was able to do everything I requested. He was also very prompt and friendly, yet professional. I would book with him again.
Joanne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amazing work. Very professional and cleaned my condo thoroughly. I will recommend this company to my friends and family.
Saltwater8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent problem solving on a bad coffee stain plus I got an appointment very quickly and great attitude of the technician.
Nathan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
New to Washington, we needed a carpet cleaner for our new home. We selected Nu-Trend for this task. Cleaning a 7 year old carpet that was never cleaned concerned us. Nu-Trend came through and did a great job!
Amazing!!!! Our carpets look brand new! Super happy with the results. We have 2 dogs and 2 cats so after about 1 year of just vacuuming things started to get a little dirty needing more than just a vacuum. We are so happy with the carpet and how new it looks and how amazing it smells!! Thanks Victor for the awesome work!!!
Price assessment: Great price
Price: $250–300
Services: General carpet cleaning, Pet stain & odor removal
rdz will4 reviewsiTotal number of Google reviews rdz has written across all businesses on Google Maps, not just this one.
Victor was awesome! I was able to book an appointment the same week, and he was able to do everything I requested. He was also very prompt and friendly, yet professional. I would book with him again.
Price assessment: Great price
Price: $350–400
Services: General carpet cleaning, Pet stain & odor removal
Joanne Jornales5 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
New to Washington, we needed a carpet cleaner for our new home. We selected Nu-Trend for this task. Cleaning a 7 year old carpet that was never cleaned concerned us. Nu-Trend came through and did a great job!
Price assessment: Overpriced
Price: $150–200
Services: General carpet cleaning
Connie Mohar1 reviewiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
