iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%75+11.4Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★132 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.4ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Onyx Plumbing & Gas five stars based on 132 reviews, highlighting rapid response times for emergency gas leaks and plumbing repairs. Customers frequently mention professional communication, thorough explanations of services, and efficient scheduling, including same-day appointments and weekend availability. While one reviewer noted an initial estimate was high, the company adjusted the price to match a competitor. The owner responds to every review, and clients often recommend the business for future needs.
Google rating: 5.0 out of 5 from 132 reviews (100% five-star).
Reviews on this page: 132 Google reviews (128 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Edina, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
ONYX PLUMBING & GASPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ONYX PLUMBING & GAS: 100/100 on this factor. Category median: 91.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ONYX PLUMBING & GAS: 99/100 on this factor. Category median: 88.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ONYX PLUMBING & GAS: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ONYX PLUMBING & GAS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
132 Google reviews we collected
5.0of 5
5 stars132100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
100%praise
Praise273100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price529%
Reasonable1165%
Overpriced16%
Not sure00%
$1.4k+203% vs typical plumbers
Middle half of what 9 customers paid ($927–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7427%
Quality & results5821%
Staff & attitude5018%
Would recommend3613%
Communication2911%
Price & value166%
Honesty & trust104%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, quick, and explained the process to us throughly.”
“Trenton and his team did an awesome job on our gas line install.”
“Matt showed up and was very informative and professional.”
“Would highly recommend Onyx for professional service, fair pricing and a thoughtful end-to-end experience!”
“Chase and Matt were very communicative and professional.”
“Trent was great and got the job done fast and fair.”
“They demonstrated honesty and completed their tasks promptly.”
People customers mention
John19 reviews
Trenton7 reviews
Zach4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ONYX PLUMBING & GAS for 6 kinds of job. Pick one to see what they paid and said.
Alex3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Chase and Matt were very communicative and professional. Answered all questions, serviced with care, left on good terms.
MichaelLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
John responded quiuckly for a city required back flow valve inspection. He had parts with him and completed the job quickly and will file forms with city for permit approval. Great guy. Friendly, efficient and knowledable. Will contact them for next plumbing needs.
Paid $1,400–1,600Reasonable priceService not listed
Abby3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had them replace a broken toilet shut off valve. They were able to come quickly, and communication was good. Initial estimate was a bit high, but they were able to price match another vendor. Got it repaired quickly.
Paid $200–300Reasonable pricePlumbing pipe repair
Gene1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
John came out same day and fixed an issue we had with our exterior spigot, now our plants will live!
Paid $1,000+Reasonable pricePlumbing leak detectionFaucet repairOutdoor plumbing system repair
Cole4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great fast quick service. They were able to fit me in the same day for a gas leak that got tagged by the gas company. Trenton did a great job and he’s also a super nice guy who’s eager to help! Thanks Onyx!
Ken8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
John & his team were great! A gas leak was detected at my rental property and they were on site within hours. The work required was extensive but their crew got it done in less than 2 days. John was readily accessible at virtually any time of day or night. Highly recommend. I would use them again.
Matt showed up and was very informative and professional. Gave tons of feedback and positive information. Highly recommend.
Services: Water heater installation, Water tank repair, Water heater repair
Response from the owner · 2 days ago
Thanks, Brenen! Glad Matt took the time to explain everything and share helpful feedback. We’ll be sure to pass along your kind words to him. We really appreciate the recommendation!
Alex Sulistyo3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Thanks, Alex! We’re glad Chase and Matt took the time to answer your questions, communicate clearly, and make sure everything was handled with care. We’ll be sure to pass along your feedback to them. We appreciate you choosing our team!
Amy Johnson-VelisLocal Guide · 18 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We are so very grateful to John for coming out on a Sunday! Our daughter bought her first home and we noticed the smell of gas. John responded quickly and with kindness. Thank you so much.
Response from the owner · 6 days ago
Thank you so much, Amy! We’re glad John could be there when you needed help, especially on a Sunday. We know how worrying it can be to notice a gas smell in a new home, and we’re happy he could respond quickly and put you at ease. Congratulations to your daughter on her first home!
Dylan Braun5 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Trenton and his team did an awesome job on our gas line install. Professional, quick, and explained the process to us throughly. Will be using again!
Response from the owner · a week ago
Thanks, Dylan! Glad Trenton and the team did a great job with your gas line installation and took the time to explain everything clearly. We’ll be sure to pass along your feedback to them. We appreciate your trust and look forward to helping with your future plumbing and HVAC needs!
Nicholas BussaLocal Guide · 54 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
I had a major plumbing leak happen and couldn’t have had a better experience with Onyx Plumbing. Trenton and his apprentice Quintin were smart, hard working, and were able to take care of my emergency and I’m so grateful. They are top notch and I’d recommend to anyone for plumbing issues
Thank you, Nicholas! We’re so glad Trenton and Quintin were able to respond to your plumbing emergency and get everything taken care of with skill and dedication. It means a lot to hear that their hard work and professionalism made such a positive impression during a stressful situation. We’ll be sure to share your kind words with them, and we truly appreciate your recommendation!
Peyton Anderson1 reviewiTotal number of Google reviews Peyton has written across all businesses on Google Maps, not just this one.
John responded quiuckly for a city required back flow valve inspection. He had parts with him and completed the job quickly and will file forms with city for permit approval. Great guy. Friendly, efficient and knowledable. Will contact them for next plumbing needs.
Price assessment: Reasonable price
Price: $1,400–1,600
Services: Service not listed
Response from the owner · 2 months ago
Thank you for your great review, Michael. We are glad that John was able to resolve the issues right on the spot with his fully loaded truck, and really appreciate for your recognition of our services. As we take pride in John’s workmanship as a master plumber. Thank you again for choosing onyx plumbing & gas, we look forward to serving your next project!
Mariah Talsma1 reviewiTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Fantastic service! Responded quickly to both of my calls. Very professional and job well-done!
Services: Water heater installation, Plumbing leak detection
Response from the owner · 3 months ago
Thank you for your great review, Stephen. We are glad that our team has handled your project in a timely manner, and provide a prompt service that made you feel seamless for the whole process. We look forward to helping your future projects. And thank you again for choosing Onyx Plumbing & Gas.
David Sullivan2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Thank for your great review, David. We are glad Trent was able to respond to your plumbing issues in timely manners. We take pride in our well trained knowledgeable plumbers and thank you again for choosing onyx plumbing & gas
