Carpet cleaning service · Fargo, ND · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★496 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Oxi Fresh Carpet Cleaning 4.9 out of 5 based on 496 reviews, with the owner responding to 92% of feedback. Customers frequently praise the service for punctuality, friendly communication, reasonable pricing, and effective removal of pet odors and stains. The cleaning process is often noted as quiet and thorough, leaving carpets dry quickly. However, some low-star reviews criticize the results, stating that carpets remained crunchy or that stains and furniture spots were not adequately removed despite the service.
Google rating: 4.9 out of 5 from 496 reviews (95% five-star).
Reviews on this page: 496 Google reviews (418 with written comments, 17 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 20, 2026.
Service: Mattress Cleaning Service serving Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Oxi Fresh Carpet CleaningMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 69/100 on this factor. Category median: 96.B
69
Bar = this company · dark tick = category median.
Star ratings
496 Google reviews we collected
4.9of 5
5 stars47095%
4 stars163%
3 stars20%
2 stars00%
1 star82%
Praise vs complaints
Phrases our text analysis found in 418 written reviews
100%praise
Praise750100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price655%
Reasonable545%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results20727%
Staff & attitude19826%
Speed & response12817%
Would recommend12817%
Communication557%
Price & value304%
Honesty & trust71%
What customers talk about
We read 418 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Oxi fresh also does a fantastic job at removing pet hair through there cleaning process!”
“Wish I would’ve taken pictures but had to get done in a rush for the walk through since they did a horrible job.”
“The gentleman who did the carpet cleaning was so accommodating and kind!”
“Arrived for cleaning on time and was very up-front about the process.”
“My carpets look great and would definitely recommend this to anyone!”
“He explained everything prior to starting the cleaning.”
“They really were great to work with and pricing was reasonable.”
“He genuinely cared about the outcome and customer satisfaction.”
People customers mention
Shannon31 reviews
Nick17 reviews
Oxifresh6 reviews
Alhaji6 reviews
Job4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
KimberlyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Nick was great he came out and showed him all of our areas of concern and gave us a quote for the additional services we wanted such as odor removal for cat urine. No judgement from him on our "well loved carpet" in desperate need of a cleaning. He was fast a easy to work with. The cleaning process was also very…
Nick was great he came out and showed him all of our areas of concern and gave us a quote for the additional services we wanted such as odor removal for cat urine. No judgement from him on our "well loved carpet" in desperate need of a cleaning. He was fast a easy to work with. The cleaning process was also very quite. I was expecting loud equipment and that was not the case. Oxi fresh also does a fantastic job at removing pet hair through there cleaning process! Would recommend this company.
Price: $300–350
Response from the owner · 3 days ago
It was a pleasure to service your home Kimberly! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Fargo
Spencer Howey1 reviewiTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
The work they do is always great. And on top of that, the customer service is outstanding.
Response from the owner · 2 years ago
Hello Spencer,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Fargo
Cathy Adams2 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Excellent result. Very friendly technician. Very pro prompt in getting here on the same day. I have already recommended oxy fresh to other people. Thank you.
Response from the owner · 3 months ago
Hello Cathy,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Fargo
Aaron Johnson1 reviewiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Did an awsome job on our commercial building. Great customer service and communication skills.
Response from the owner · 3 months ago
Hello Aaron,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Fargo
Kayla Fagre11 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Hello Kayla,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Fargo
Lori Drake3 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Great Company! The gentleman who did the carpet cleaning was so accommodating and kind! I will definitely call them when I need their service again!
Response from the owner · 5 months ago
Hello Kyla,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Fargo
Andrew Thomason2 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Arrived on time. Explained the process. Was polite. Would recommend.
Response from the owner · 6 months ago
Hello Andrew,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Fargo
Sandi Samson3 reviewsiTotal number of Google reviews Sandi has written across all businesses on Google Maps, not just this one.
Friendly fast service! Got out a stain on a rug so happy!
Response from the owner · 6 months ago
Hello Sandi,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Fargo
Adam Wibe3 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Great job! Nick was great a super nice to my kids! Would highly recommend them in the future
Response from the owner · 6 months ago
Hello Adam,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Fargo
