Water damage restoration service · Turlock, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%78+20.3Value 15%96+14.6Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★36 Google reviews · 15 photos
94%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Pacific PURE Maintenance, MOLD Remediation at a glance
Customers frequently praise the company for its prompt response times, including same-day availability, and clear communication regarding mold testing and remediation processes. Reviewers highlight the thoroughness of inspections, the use of air sampling, and the educational approach taken to explain results and treatment plans. A single recurring criticism describes an incident where a customer alleged the owner attempted forced entry and acted hostily after a failed remediation attempt, leading to police involvement.
Google rating: 4.9 out of 5 from 36 reviews (94% five-star).
Reviews on this page: 36 Google reviews (32 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 12, 2026.
Service: Water Damage Restoration Company serving Turlock, California.
Data from Google, last updated October 26, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific PURE Maintenance, MOLD Remediation: 85/100 on this factor. Category median: 88.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific PURE Maintenance, MOLD Remediation: 78/100 on this factor. Category median: 78.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific PURE Maintenance, MOLD Remediation: 96/100 on this factor. Category median: 96.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific PURE Maintenance, MOLD Remediation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
4.9of 5
5 stars3494%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
97%praise
Praise6097%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price444%
Reasonable556%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1626%
Staff & attitude1524%
Communication1016%
Would recommend1016%
Quality & results58%
Honesty & trust46%
Price & value23%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was responsive to our last minute call on a weekend and showed up to our house the next day.”
“Professional, fast responding, caring, certified, trustworthy.”
“He also explained and help me understand the lab results which gave me the confidence to move forward with my project.”
“I highly recommend Jake and Melanie and their company, Pacific Pure Maintenance, to address your concerns about mold in your home!”
“He thoroughly went over the leak areas and measured the moisture level as well as taking mold samples.”
“If I had more money to own properties I would trust this company with handling my maintenance - no question.”
“Before the end of the day I had a quote outlining the work they would be doing and the cost.”
People customers mention
Jake11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pacific PURE Maintenance, MOLD Remediation for 2 kinds of job. Pick one to see what they paid and said.
LanLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jake provided exceptional services to our house problem. He was responsive to our last minute call on a weekend and showed up to our house the next day. He thoroughly went over the leak areas and measured the moisture level as well as taking mold samples. He also explained and help me understand the lab results…
Great priceMold inspection
AlfredLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Went over and above to help us. Professional, fast responding, caring, certified, trustworthy.
Mold inspection
ChrisLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
When we discovered mold in our house, we were prepared for an intensive cleanup operation. We were delighted to find that the solution offered by Pacific Pure was much easier and we would be back in the house the same day. The entire process from start to finish was made so easy by Jake and Melanie. The first visit,…
Reasonable priceMold inspectionMold remediation
Cassie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had our house fogged in March and we have not had any issues in the past 5 months. They had excellent customer service, answered all of our questions, and fit us into their schedule quickly
LemmieLocal Guide · 647 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had some concerns about smells in our home and wanted to confirm if it was mold or not. We spoke to Jake and scheduled a free evaluation. Jake was on time and friendly. He was very knowledgeable and explained the process. Fortunately for us it was not mold but Jake stayed and told us about how they mitigate…
Mold inspection
kimLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Called Pacific PURE and the team was quick to respond as well as very educational about our housing situation and problems.
It doesn't take a genius to notice that Jake understands the how and why of mold and is more than happy to distilldetails down for you so that your left feeling more empowered and reassured.…
Jake provided exceptional services to our house problem. He was responsive to our last minute call on a weekend and showed up to our house the next day. He thoroughly went over the leak areas and measured the moisture level as well as taking mold samples. He also explained and help me understand the lab results which gave me the confidence to move forward with my project. I highly recommend this business to anyone.
Price assessment: Great price
Services: Mold inspection
Response time: 0–1 hr
Hannah Metal1 reviewiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
When we discovered mold in our house, we were prepared for an intensive cleanup operation. We were delighted to find that the solution offered by Pacific Pure was much easier and we would be back in the house the same day. The entire process from start to finish was made so easy by Jake and Melanie. The first visit, we discussed our situation and air samples were taken. Days later we had the results and the house was being treated a few days after that. A final sample was taken after treatment to show that the mold had been eliminated. I hope I never need this service again, but if I do, Pacific Pure will be my first and only call!
Price assessment: Reasonable price
Services: Mold inspection, Mold remediation
Cassie Leiting6 reviewsiTotal number of Google reviews Cassie has written across all businesses on Google Maps, not just this one.
We had our house fogged in March and we have not had any issues in the past 5 months. They had excellent customer service, answered all of our questions, and fit us into their schedule quickly
Lemmie KleinLocal Guide · 647 reviewsiTotal number of Google reviews Lemmie has written across all businesses on Google Maps, not just this one.
We had some concerns about smells in our home and wanted to confirm if it was mold or not. We spoke to Jake and scheduled a free evaluation. Jake was on time and friendly. He was very knowledgeable and explained the process. Fortunately for us it was not mold but Jake stayed and told us about how they mitigate mold. If you think you might have mold call Jake and Pacific PURE.
Services: Mold inspection
kim ambrocioLocal Guide · 12 reviewsiTotal number of Google reviews kim has written across all businesses on Google Maps, not just this one.
Called Pacific PURE and the team was quick to respond as well as very educational about our housing situation and problems.
It doesn't take a genius to notice that Jake understands the how and why of mold and is more than happy to distilldetails down for you so that your left feeling more empowered and reassured.
If I had more money to own properties I would trust this company with handling my maintenance - no question.
Price assessment: Reasonable price
Services: Mold inspection
Earl A5 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
We recently hired Pacific Pure Maintenance to perform mold inspection and mold remediation of our rental property in Mountain House California. Jake and Melanie Fisher went above and beyond in addressing our mold issues providing us with 1) the evidence-based justification (both from the visual inspection and 3rd party mold spore count indoor air sampling and testing) for the need to perform a whole house treatment, 2) the technical basis for the efficacy of the 2-stage dry fog treatment, and 3) the assurance of complete remediation via a 3rd-party clearance verification test. I have a background in Chemistry and Microbiology, so I truly appreciated the technical details that Jake shared about the 1st stage mold treatment (involving nebulized peracetic acid of approx 7.5 micron sizes maintained at 25ppm within the entire interior space of the condo including the HVAC return system for about 40 mins) to kill practically 99.9% of airborne and surface mold, and the whole house 2nd stage microscopic surface coating with an anti-fungal agent (involving the active chemical alkyl quarternary ammonium salt, Dimethyloctadecyl(3-trimethoxysilylpropyl)ammonium chloride) which covalently binds via the chemical's silanol groups to any surfaces having oxide or hydroxide terminal groups (pretty much everything in the home) while the alkyl quartenary ammonium "spike" ruptures the cell membrane of contacting molds and spores. Pacific Pure Maintenance provided a minimum 12 months guarantee for the effectivity of their treatment process. They also offered to discuss and educate our tenants about the principles and practical aspects of their mold treatment strategy. Their response time to address our concerns was very quick and their treatment process was fast and efficient with minimal disruption/relocation of the furniture and contents of the condo unit. I highly recommend Jake and Melanie and their company, Pacific Pure Maintenance, to address your concerns about mold in your home!
Price assessment: Great price
Services: Mold inspection, Mold remediation
Chris Ansell3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Amazingly responsive and professional. Pure maintenance was able to accommodate us same within one hour of contacting them by phone! This was for mold concern around our AC ducting at a business location in Stockton. Sample was rushed and results/ report followed with detailed summarization.
Much appreciated!
-Chris
