Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts

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Parkway Animal Hospital

Animal hospital · Jackson, TN · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%88+21.3Value 14%85+12Replies to reviews 7%40+2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 26 pet hospicePosition by Experts Score among all companies we track in this category. · better than 88%
4.8 ★★★★★ 104 Google reviews · 24 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
Sep 2026latest review
📞 Call (731) 661-0888Request a call backWebsite ↗

Parkway Animal Hospital at a glance

Google reviewers rate Parkway Animal Hospital 4.8 out of 5 based on 104 reviews, with the owner replying to 36 percent of them. Customers frequently praise the staff's kindness, attentiveness, and ability to communicate effectively about treatment options and pricing. Many highlight quick service times and compassionate care for pets with various needs, including emergencies. However, one low-star review criticizes the front desk for failing to assist with an urgent situation, contrasting with the generally positive experiences described in other comments.

  • Google rating: 4.8 out of 5 from 104 reviews (88% five-star).
  • Reviews on this page: 104 Google reviews (73 with written comments, 6 with photos).
  • Owner responses: the business replied to 36% of reviews.
  • Most recent review: September 25, 2026.
  • Service: Pet Hospice serving Jackson, Tennessee.

Data from Google, last updated October 26, 2026.

Score profile vs other pet hospice

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction85Reliability88Craft & service–Value85Momentum100Replies to reviews40Satisfaction: 85 (median 70)Reliability: 88 (median 58)Value: 85 (median 70)Momentum: 100 (median 100)Replies to reviews: 40 (median 45)
Parkway Animal HospitalPet Hospice median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Parkway Animal Hospital: 85/100 on this factor. Category median: 70.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Parkway Animal Hospital: 88/100 on this factor. Category median: 58.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Parkway Animal Hospital: 85/100 on this factor. Category median: 70.A
85
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Parkway Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Parkway Animal Hospital: 40/100 on this factor. Category median: 45.C
40

Bar = this company · dark tick = category median.

Star ratings

104 Google reviews we collected

  • 5 stars9288%
  • 4 stars99%
  • 3 stars11%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 73 written reviews

  • Praise6197%
  • Complaints23%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price233%
  • Reasonable467%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3149%
  • Would recommend813%
  • Quality & results610%
  • Price & value610%
  • Speed & response58%
  • Honesty & trust46%
  • Communication35%

What customers talk about

We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They cared for our cats as if they were their own, always welcomed us with smiling faces, and were such kind people.”
  • “Friendly staff and our dogs are provided great care here, highly recommended.”
    “We cannot recommend them enough!”
  • “Excellent service from wonderful, kind people who have helped our pets for many years.”
  • “Kenne and Kali are our last pets because we are seniors and past reasonable assurance that we can fully responsible for a pet's lifetime.”
  • “Every time he has a flare they are quick to get us in to be seen 🖤”
  • “Everyone is very kind and make sure all questions are answered and genuinely care about the animals!”
  • “They are also extremely knowledgeable and very good at communicating with you about options for your pet.”

People customers mention

  • White 21 reviews
  • Bill 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had such an amazing experience with Dr. White and everyone at Parkway! They cared for our cats as if they were their own, always welcomed us with smiling faces, and were such kind people. The care is affordable while being top notch. We cannot recommend them enough!

Great price
Kristina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Huge thank you to the amazing team at Parkway Animal Clinic! Dr. White and Mr. Bill have been lifesavers for our boy Buster. Their compassion and expertise are unmatched, and I’m so grateful for the care they provide. I can’t recommend them enough! 🐾

Great price
ashleyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

So far, my pepper girl is doing good and I thank you guys for your service was amazing...!!

Customer photo from ashley's reviewCustomer photo from ashley's review
Reasonable priceService not listed
JeffLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

By far the best veterinary you can take your dog to! They take very good care of Summer Puppy!

E9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent service from wonderful, kind people who have helped our pets for many years.

Customer photo from E's review
SydniLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This place is amazing! Everyone is extremely kind and patient, and they go out of their way to make sure your furry friend is comfortable! They are also extremely knowledgeable and very good at communicating with you about options for your pet. I just moved to the area, and wasn’t sure who to use, but I am SO glad I chose them!

Compare with

Photos

Customer reviews

4.8 ★★★★★ 104 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cliff2 reviewsTotal number of Google reviews Cliff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These folks truly care for animals

  • Price assessment: Reasonable price
  • Services: Service not listed
Rachel4 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had such an amazing experience with Dr. White and everyone at Parkway! They cared for our cats as if they were their own, always welcomed us with smiling faces, and were such kind people. The care is affordable while being top notch. We cannot recommend them enough!

  • Price assessment: Great price
Response from the owner · 6 months ago

Thank you so much! We hope for happy purrs from our kitty patients!

Kristina Byrd1 reviewTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Huge thank you to the amazing team at Parkway Animal Clinic! Dr. White and Mr. Bill have been lifesavers for our boy Buster. Their compassion and expertise are unmatched, and I’m so grateful for the care they provide. I can’t recommend them enough! 🐾

  • Price assessment: Great price
Response from the owner · 9 months ago

Thank you! Buster is a special soul and we want him to live his best life!

ashley woodsonLocal Guide · 19 reviewsTotal number of Google reviews ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So far, my pepper girl is doing good and I thank you guys for your service was amazing...!!

  • Price assessment: Reasonable price
  • Services: Service not listed
Danielle BoydLocal Guide · 18 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very quick service. Nice and friendly staff

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · a year ago

Thank you! we loved seeing handsome boy, Von.

Linda MaloneLocal Guide · 29 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful vet office. Nice folks that really care about our fur babies.

Response from the owner · a year ago

We're here for the fur babies, for sure!

Jeff RichLocal Guide · 21 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

By far the best veterinary you can take your dog to! They take very good care of Summer Puppy!

Response from the owner · a year ago

Thank you! Summer is turning into a gorgeous girl.

Alex PrattLocal Guide · 18 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They truly care about animals here, I'm never going anywhere else.

E Parker9 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service from wonderful, kind people who have helped our pets for many years.

Sydni AddisonLocal Guide · 22 reviewsTotal number of Google reviews Sydni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is amazing! Everyone is extremely kind and patient, and they go out of their way to make sure your furry friend is comfortable! They are also extremely knowledgeable and very good at communicating with you about options for your pet. I just moved to the area, and wasn’t sure who to use, but I am SO glad I chose them!

Response from the owner · 2 years ago

Thank you so much! We had a wonderful time meeting you and your handsome hound boy!

Parkway Animal Hospital on Google Maps →

Business details