Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Parma Pet Pals offers dog grooming and boarding services, with reviewers highlighting punctuality, reasonable pricing, and clear communication through photo updates. Customers frequently note the facility's clean, quiet environment, the use of a fenced yard for exercise, and the staff's patient, humane approach to handling pets. The business maintains a 4.9 rating from 33 reviews, and the owner responds to 97% of these comments.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
33 Google reviews we collected
Phrases our text analysis found in 28 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Just a happy customer that will gladly recommend a place that was so nice to our poms.”
“Parma Pet Pals did a great job on Bowie’s grooming!”
“Treats and a paw trim all for a very reasonable rate.”
“Would definitely recommend her care for your precious pets!”
“From the moment we met, Kelly’s warm and genuine love for animals was obvious, and Toby took to her instantly, wagging his fluffy tail like never before!”
“Kelly was responsive, professional and very thorough - she asked questions and really listened to my responses.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Parma Pet Pals for 6 kinds of job. Pick one to see what they paid and said.
Kelly is friendly and professional. Her place is easy to find and great place for small dogs.
Did a great job at Avery good price. Also has people friendly hours. Highly recommend
Parma Pet Pals did a great job on Bowie’s grooming! He was so happy and she made him so comfortable. My Pomeranian is so soft and he is the lightest he’s ever felt, while still looking full. Best prices and service in the state of Ohio!!! (Photos with white background taken by Parma Pet Pals!)
Kelly was able to board both of our dogs on short notice and took great care of them while we were away. From the photos it was clear that they were comfortable and well taken care of, and they loved having access to Kelly's yard. We've left our pups with Kelly twice now and feel grateful to have a awesome sitter to…
Kelly did a beautiful job grooming my old lady, Lexi. She did exactly as I asked and gave my pooch a great spa day. She looks good, smells good and isn't digging at her ears anymore. Kelly is also reasonably priced. Highly recommend!
Thank you Kelly! You were great with our dogs! Anybody that treats my dogs as their own, with care and love, has my full support. This is a very pleasant and humane spot for dog grooming. 1000% recommended!
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 6 | — |
| Dog teeth brushing | 4 | — |
| Dog ear cleaning | 3 | — |
| Dog bathing and blow dry | 3 | — |
| Dog full service grooming | 3 | — |
| Dog nail trimming | 3 | — |
4.9 ★★★★★ 33 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kelly is friendly and professional. Her place is easy to find and great place for small dogs.
Thank you so much for the nice review Becca!
Love her grooming techniques and patience!
Thank you, Give me a call so I can have your number.
Loved what she did with my dog Winston for his groom. We will be back for sure.
Thank you Russell, Winston is a very good boy.
Did a great job at Avery good price. Also has people friendly hours. Highly recommend
Parma Pet Pals did a great job on Bowie’s grooming! He was so happy and she made him so comfortable. My Pomeranian is so soft and he is the lightest he’s ever felt, while still looking full. Best prices and service in the state of Ohio!!! (Photos with white background taken by Parma Pet Pals!)
Thank you so much for the very nice review. Bowie was such a good boy, welcome back any time.
Kelly was able to board both of our dogs on short notice and took great care of them while we were away. From the photos it was clear that they were comfortable and well taken care of, and they loved having access to Kelly's yard. We've left our pups with Kelly twice now and feel grateful to have a awesome sitter to watch over our fur babies when we have to be away.
Thank you for the nice review, Angel and Si were very good and I’m so happy you found me.
Kelly did a beautiful job grooming my old lady, Lexi. She did exactly as I asked and gave my pooch a great spa day. She looks good, smells good and isn't digging at her ears anymore. Kelly is also reasonably priced. Highly recommend!
Thank you so much Melissa,Thank you so much for the kind review. I’m so glad you found me.
These are our pom poms, our joy! Kelly was great with them. She has a great work ethic and communication. She did great with my poms and you can tell from this picture that they were treated good! Those big smiley relaxed faces told me everything I needed to know. Our dogs, when we went to pick them up, looked very comfortable there. I love the fact that this place did not kept my dogs in cages, but allowed them to be in a safe spot all together. Kelly heard all our concerns and went the extra mile. We are beyond thrilled that we found this place for our fur babies. We will definitely return! If you are reading this and have had concerns about dog grooming places, or bad past experiences, you owe it to yourself to give this place a shot. I have no affiliation, no bias, no personal interest with this post. Just a happy customer that will gladly recommend a place that was so nice to our poms. Thank you!
Thank you Victor, I’m glad you found me and look forward to seeing them again!
I can’t say enough good things about Kelly and the incredible care she provided for my dog, Toby. From the moment we met, Kelly’s warm and genuine love for animals was obvious, and Toby took to her instantly, wagging his fluffy tail like never before!Kelly went above and beyond to make Toby feel at home while I was away. She sent updates with photos and videos, showing Toby happily playing with his favorite toy. It was clear he was not just cared for but truly cherished. Kelly even noticed Toby’s love for soft toys and made sure he had plenty to keep him entertained, Her attention to detail was impeccable—she followed Toby’s routine to a T, from his feeding schedule to his evening cuddles. She even took him on extra walks around the neighborhood, which he absolutely loved. Kelly’s home was a safe, cozy haven for Toby, and I could tell he was having the time of his life.What sets Kelly apart is her ability to connect with Toby on a personal level. She understood his quirky, affectionate personality and made him feel so secure. I returned to a happy, healthy pup who almost seemed reluctant to leave her side! If you’re looking for a dog sitter who treats your pet like family, Kelly is your person. Toby and I can’t wait for his next stay with her!
Thank you so much Christina, Toby is such a good boy he is always welcome back.
Thank you Kelly! You were great with our dogs! Anybody that treats my dogs as their own, with care and love, has my full support. This is a very pleasant and humane spot for dog grooming. 1000% recommended!
Thank you so much, I really enjoyed grooming them!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
