Appliance repair service · Summerville, SC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★118 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Parris Appliance five stars based on 118 reviews, highlighting punctuality, professional communication, and fair pricing for repairs on dryers, washers, refrigerators, and other appliances. Customers frequently note quick response times, accurate diagnoses, and adherence to established estimates. A single three-star review mentions initial miscommunications regarding cost estimates, though the owner responded to the majority of feedback to address such concerns.
Google rating: 5.0 out of 5 from 118 reviews (99% five-star).
Reviews on this page: 118 Google reviews (104 with written comments).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 19, 2026.
Service: Refrigerator Repair Service serving Summerville, South Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Parris ApplianceRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Parris Appliance: 98/100 on this factor. Category median: 89.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Parris Appliance: 99/100 on this factor. Category median: 84.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Parris Appliance: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Parris Appliance: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Parris Appliance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
5.0of 5
5 stars11799%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
100%praise
Praise255100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable480%
Overpriced00%
Not sure120%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6325%
Speed & response5823%
Would recommend4518%
Quality & results3213%
Communication229%
Honesty & trust197%
Price & value177%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They’ve done work for us three times and are always kind, helpful and professional!”
“They were very responsive and more than fair on the charges.”
“We love Parris Appliance and would definitely recommend to a friend!”
“Chandler is amazing and always does a fantastic job and goes beyond the call of duty.”
“The communication is outstanding and the service is excellent.”
“Parris Appliances is an extremely reliable and knowledgeable repair service operator.”
“He was professional, kind, price was fair, very efficient, and would definitely recommend!”
People customers mention
Chandler12 reviews
Repair4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Parris Appliance for 5 kinds of job. Pick one to see what they paid and said.
Erin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Parris Appliance is incredible! They’ve done work for us three times and are always kind, helpful and professional! They came out on a Friday to fix our dryer crisis because they know we have a one year old and do entirely too much laundry! We love Parris Appliance and would definitely recommend to a friend!!!
Parris Appliance is incredible! They’ve done work for us three times and are always kind, helpful and professional! They came out on a Friday to fix our dryer crisis because they know we have a one year old and do entirely too much laundry! We love Parris Appliance and would definitely recommend to a friend!!!
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 2 years ago
Thank you for your business!!!
Mike TourvilleLocal Guide · 9 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
I have used Chandler for many different jobs for my property management company. His team is always respectful and on time. Honest pricing and honest work. I would highly recommend his services to anyone in need of appliance repair.
Response from the owner · 4 months ago
Thank you Sean!! We appreciate your business over the years!
Deb Walworth9 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
We have had Chandler Parris work on several different appliances over the years. We are always happy with his work and will continue to recommend him to others.
Response from the owner · 4 months ago
Thank you so much Deb! We appreciate your continued business over the years!!
Casey Kielblock2 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Called and spoke to Chandler about 10 minutes to 5 on a Friday. We had been having an issue with a 2 in 1 washer / dryer combo unit that no one else seems to have the knowledge to work on, or refuses to work on. He helped us identify the issue in record time and got us back up and running.
Response from the owner · 7 months ago
Thank you Mike!!
liz sheridan2 reviewsiTotal number of Google reviews liz has written across all businesses on Google Maps, not just this one.
Parris Appliances is an extremely reliable and knowledgeable repair service operator. I’ve used them for several years now to identify and recommend repairs to my dishwasher, laundry units, garbage disposal and other plumbing needs. When you choose Parris Appliances, you will get “top shelf “ service from first contact call to the final in person service call. I’m pleased to offer my recommendation of this local small business!
Response from the owner · 8 months ago
Thank you Liz! We really appreciate your business!
Kenny Heissenbuttle4 reviewsiTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
