Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviewers rate Paw City Pet Care 4.8 out of 5 based on 40 reviews, with the owner responding to 95% of them. Customers frequently praise the grooming and pet sitting services, highlighting staff kindness, punctuality, and effective communication through an app that provides updates and photos. Many note that the team handles anxious pets well in a cage-free environment. However, some reviewers criticize the pricing, noting that grooming costs are significantly higher than those at large retail chains.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
40 Google reviews we collected
Phrases our text analysis found in 35 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always very kind a sweet and they do a great job with grooming.”
“Paw City Pet Care does a great job with our Golden Retrievers.”
“The staff was responsive and were able to fit us in on somewhat short notice.”
“I would recommend them to anyone- and my dog would too 🥰”
“Very communicative and friendly!”
“Overall the service was more affordable than boarding, and my dogs got to stay in the comfort of their own home.”
“He is a 70 pounds big boy, Staffy, usually no strangers can earn his trust easily, but at the first time he went in paw city , he fell in love with Su…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Paw City Pet Care for 3 kinds of job. Pick one to see what they paid and said.
Been taking Pretty Pretty Peg to Paw City since her first grooming years ago. Always consistent and great with my pooch. Thank you PawCity
They are always so awesome with my fur babies and we appreciate them so much. Always very kind a sweet and they do a great job with grooming.
Groomers are very nice & put my anxious little man at ease. He always comes out looking handsome!
Paw City Pet Care does a great job with our Golden Retrievers. They look wonderful after a visit & clearly enjoy being with the groomers. Excellent service!
I absolutely love the care and service Ace and I receive! Ace tends to be scared and can’t stand his feet touched let alone his nails trimmed. However Susie has such a way with animals- he goes to her with no problem. He looks so darn cute when he’s done (wish I had a before picture of his long hair and grinch feet). Thank you Susie!
Trimming my cat’s nails is not a challenge for the faint of heart! After trying myself several times, and receiving many hisses and scratches, it’s worth any time and money I spend having someone at Paw City do it! My cat is calm and happy and so am I!
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 6 | — |
| Dog full service grooming | 3 | — |
| Dog nail trimming | 2 | — |
4.8 ★★★★★ 40 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Been taking Pretty Pretty Peg to Paw City since her first grooming years ago. Always consistent and great with my pooch. Thank you PawCity
They are always so awesome with my fur babies and we appreciate them so much. Always very kind a sweet and they do a great job with grooming.
Groomers are very nice & put my anxious little man at ease. He always comes out looking handsome!
Thank you so much for taking the time to leave us a positive review! We really appreciate you!
My review from last week has vanished. I wanted to come back and respond to Paw City’s response. My dogs groom was unacceptable and there groomer didn’t spend near enough time with him. The groom was not what I had asked for. I even suggested that I could take him somewhere else if they weren’t up to it. My dogs is half sheepdog and mats easily. We discussed his abdomen would need to be shaved. I had brushed through his topside easily everyday prior to his visit with no problem. There receptionist called mid groom but never mentioned that all his hair but his head and tail would be shaved. She irritated me because I had already mentioned the mats on his abdomen with the groomer. She never mentioned that his back would be shaved. Also, he looked ridiculous because his head and tail were barely touched. His whiskers were actually dirty. I’ve asked for a refund with no response. They spent less than 2 1/2 hours on him which is way less time than any groomer has ever spent on my dog and have charged just as much or more. Yes, I was upset and still am actually! I will not be returning… as I commented when I left with him. He has been very clingy since the visit; which is most upsetting to me. 2nd RESPONSE! Their review isn’t true! I have responded by email twice! The groom was discussed both before the groom with the groomer and during with the receptionist; not the groomer. And when discussed I mentioned that I could take him elsewhere if they didn’t want to do it. Yes, I’m still unhappy with the groom he received and have asked for a reimbursement which they have outright refused! I have now trimmed his ears, whiskers and tail myself! They should have spent much more time with him! And if he had any mats on his exterior they could have been brushed out easily and humanly with the right products as I do. I suggest there staff steady up on grooming of sheepdogs! I hope this review isn’t removed….. I’ve corrected my grammar in a couple places….
Hi Laura, We’re sorry to hear you remain unhappy with Laker’s groom. As previously explained, matting was discussed at drop-off, and additional matting was found during the groom that required a shorter haircut to ensure Laker’s safety and comfort. A mid-groom call was made to communicate this, and the groom was completed based on what could be done humanely for his coat condition at that time. The final result of any groom is directly influenced by the condition of the coat upon arrival. When matting is present, it limits the ability to maintain length or achieve a more styled finish. We understand this was not the outcome you were hoping for. However, our team’s priority is always the well-being of the pet, and those decisions are made with care—not speed or convenience. We have received and addressed your multiple messages, we replied directly via email and consider this matter closed. We wish Laker the best moving forward. — Paw City Pet Care 🐾
Always courteous & efficient! Did miss Rascals little neckscarf though.....
Thanks for your review! Ooops sorry about the bandana, we will be sure she gets 2 next time!
Paw City Pet Care does a great job with our Golden Retrievers. They look wonderful after a visit & clearly enjoy being with the groomers. Excellent service!
Thank you so much, we appreciate you!
I absolutely love the care and service Ace and I receive! Ace tends to be scared and can’t stand his feet touched let alone his nails trimmed. However Susie has such a way with animals- he goes to her with no problem. He looks so darn cute when he’s done (wish I had a before picture of his long hair and grinch feet). Thank you Susie!
We love Ace!
Trimming my cat’s nails is not a challenge for the faint of heart! After trying myself several times, and receiving many hisses and scratches, it’s worth any time and money I spend having someone at Paw City do it! My cat is calm and happy and so am I!
So happy we can help your kitty! Thanks for your review!
Suzi is the best and Cannoli loves to get spoiled there. Excellent service all around
Cannoli! We love you! Thanks for the review!
The team at Paw City Pet Care in Williamston is amazing! They offer the pet services we need, are friendly, and easy to schedule.
Thank you so much! We can’t wait to give Winston some love again soon!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
