Computer service · Shrewsbury, NJ · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%89+21.6Value 14%97+13.7Replies to reviews 7%18+1.3Momentum penalty96−0.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 34 tech support servicesiPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★161 Google reviews · 23 photos
93%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, clear communication, and fair pricing for services including data recovery, custom PC builds, and virus removal. Recurring themes highlight the staff's technical knowledge and ability to resolve complex issues efficiently. However, some lower-rated reviews criticize high fees for failed data recovery attempts or express dissatisfaction with specific staff interactions and perceived overcharging.
Google rating: 4.8 out of 5 from 161 reviews (93% five-star).
Reviews on this page: 161 Google reviews (138 with written comments, 16 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: September 29, 2026.
Service: Tech Support Service serving Shrewsbury, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other tech support services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
PC WarehouseTech Support Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PC Warehouse: 81/100 on this factor. Category median: 97.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PC Warehouse: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PC Warehouse: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PC Warehouse: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PC Warehouse: 96/100 on this factor. Category median: 100.A
96
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PC Warehouse: 18/100 on this factor. Category median: 94.F
18
Bar = this company · dark tick = category median.
Star ratings
161 Google reviews we collected
4.8of 5
5 stars15093%
4 stars21%
3 stars32%
2 stars21%
1 star42%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
96%praise
Praise25296%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6023%
Price & value5421%
Speed & response4517%
Quality & results4015%
Would recommend3814%
Honesty & trust156%
Communication114%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I've known him since high school, and he's always been super helpful and knows his stuff, from phones and laptops to getting rid of viruses and upgrades.”
“He was so excited about the build, and his prices were fair – he could have charged way more.”
“Overpriced charge a lot $155 plus tax for Windows repair and data saving”
“I needed a new power supply installed, and Chris got it done the same day.”
“Had a great experience here with Chris fixing my PC, 10000% recommend this place!”
“He quickly recovered all data from my liquid damaged computer and kept me updated on his progress throughout the process.”
“Would definitely recommend for any level of service or repair needed, definitely well versed in the field and highly knowledgeable.”
“They are very professional and honest in their service!”
“They took really good care of my computer and communicated clearly throughout the process.”
People customers mention
Chris18 reviews
Freehold9 reviews
James8 reviews
Buy7 reviews
Yvonne7 reviews
Squad5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDylanLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Had a great experience with PC Warehouse! I needed a new power supply installed, and Chris got it done the same day. They took really good care of my computer and communicated clearly throughout the process. I really appreciated the quick turnaround and attention to detail. I’d definitely bring my PC back for future upgrades or repairs. Highly recommend!
AAlexa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This location is the BEST!!! I came in with 2 broken hard drives that were VERY important to me, moved to tears at how fearful I was at losing the information. They stayed calm, walked me through the process, kept me updates throughout, and recovered everything!!! I could not recommend this place more. Truly incredible.
PpersonLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Had a great experience here with Chris fixing my PC, 10000% recommend this place! Prices were fair.
AAashLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Chris is the guy. He helped me get old stuff off an old computer and helped me build a new computer that he built for me in two days. He is very knowledgeable and I understand why he has so many 5 star reviews. He can help you out with any computer issues. I was happy to give this small business my money.
RRalphLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Converted my windows 10 laptop to windows 11, even though you were not supposed to be able. Saved me money, as i did not have to buy a new laptop, even though I was thinking of it.
DDaveLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
PC Warehouse and Chris turned out to be a godsend for me! My computer crashed and I thought I had lost all my data! I run an insurance business and I produce radio shows for both SiriusXM and local radio. My computer is needed for all my work and computer crash on the afternoon before recording needed to be done on…
Had a great experience with PC Warehouse! I needed a new power supply installed, and Chris got it done the same day. They took really good care of my computer and communicated clearly throughout the process. I really appreciated the quick turnaround and attention to detail. I’d definitely bring my PC back for future upgrades or repairs. Highly recommend!
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Alexa Chalnick6 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
This location is the BEST!!! I came in with 2 broken hard drives that were VERY important to me, moved to tears at how fearful I was at losing the information. They stayed calm, walked me through the process, kept me updates throughout, and recovered everything!!! I could not recommend this place more. Truly incredible.
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personLocal Guide · 19 reviewsiTotal number of Google reviews person has written across all businesses on Google Maps, not just this one.
Building a beast of a gaming PC with Chris was awesome! I've known him since high school, and he's always been super helpful and knows his stuff, from phones and laptops to getting rid of viruses and upgrades. He's humble about it, but he seriously knows everything, even old stuff like a 1995 motherboard! I'm writing this review from the awesome computer he built for me.
I won a super rare graphics card from ASUS for their 30th anniversary – one of only 1,000 made, worth up to $20,000! I was gonna build the PC myself, but I was worried about making sure everything worked together, getting fake parts, and doing it right, especially with such cool components. Plus, I had some money saved and parts already, so I wanted to mix new and old for a custom build.
I went to his shop, and we had a plan in 30 minutes. I got the parts that day, grabbed the rest from home, and brought everything back. I was a little nervous handing over my prize card, but I knew he was the guy. He was so excited about the build, and his prices were fair – he could have charged way more. Everyone who's seen the finished PC loves it. It's got awesome lights, a cool glass case, Noctua cooling, an AMD Ryzen 9 800X3D processor, the ASUS RTX 5090 Matrix BTF 30th anniversary 800-watt card, and some good, pre-tested parts from an old build to save money. It cost about the same as a basic gaming laptop or a Lenovo ThinkPad. Thanks, Chris! Five stars, definitely recommend!
Response from the owner · 7 months ago
Thank you for the review! It was an honor to build your system! Thank you for trusting us to install such a majestic video card!
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Aash BardiaLocal Guide · 12 reviewsiTotal number of Google reviews Aash has written across all businesses on Google Maps, not just this one.
Chris is the guy. He helped me get old stuff off an old computer and helped me build a new computer that he built for me in two days. He is very knowledgeable and I understand why he has so many 5 star reviews. He can help you out with any computer issues. I was happy to give this small business my money.
Response from the owner · 7 months ago
Thank you for the review! I'm glad we were able to recover your data and set you up with a new custom built PC! With our PCW Guardian Pro service, you have a backup and maintenance plan! Thank you for your business.
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Evan GordonLocal Guide · 34 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Converted my windows 10 laptop to windows 11, even though you were not supposed to be able. Saved me money, as i did not have to buy a new laptop, even though I was thinking of it.
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Dave the RaveLocal Guide · 21 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
PC Warehouse and Chris turned out to be a godsend for me! My computer crashed and I thought I had lost all my data! I run an insurance business and I produce radio shows for both SiriusXM and local radio. My computer is needed for all my work and computer crash on the afternoon before recording needed to be done on a Thursday night. I raced over to PC Warehouse and met with owner Chris. Chris displayed amazing knowledge and computer expertise and was able to recover all my data, install a new hard drive, and had my computer working by 10pm, which is 3 hours after his normal closing time! I was so impressed that PC Warehouse is now my computer guru stop!! Thanks for all you did and staying overtime! You deserved your fee and my tip!
Response from the owner · 7 months ago
We're happy you had a positive experience and were able to get your computer ready for your radio show! Our PCW Guardian service you enrolled with will help keep your system backed up and running smoothly. Thank you for the great rating!
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Ecliffe Cliney4 reviewsiTotal number of Google reviews Ecliffe has written across all businesses on Google Maps, not just this one.
I got directed to PC Wharehouse via Best Buy Geek Squad in Holmdel Nj as they don’t do data recovery, I forget the young ladies name. I read the reviews and decided to give PC Wharehouse a try! Chris pointed out computer issues I didn’t even notice either. 5mins of being in the store. I was able to get back on-line to continue my woke flow in like what felt like over night!! Chris repaired my computer tower and it is so quiet I don’t know how I endured listening to the noise this long…… SMH… Chris was also able to recover my data from a failed hard drive which stored years of material that I’ve been working on in a timely fashion and exceeded my expectations by transferring them onto a 1TB external hard drive when I was expecting a thumb drive… pardon the long winded post but it is what it is! Thank You!!! P.S. I’m not a big review writer …….
