Auto glass shop · Redwood City, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 108 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★107 Google reviews · 21 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers highlight the mobile convenience of having windshield, window, and sunroof repairs performed at their location, often completed within an hour. Recurring themes include same-day availability, punctual arrivals, clear communication, and pricing that is frequently noted as lower than competitors. The business handles insurance claims and offers various payment options, while repeat customers cite professional workmanship and responsive scheduling as key factors in their satisfaction.
Google rating: 5.0 out of 5 from 107 reviews (97% five-star).
Reviews on this page: 107 Google reviews (95 with written comments, 4 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 19, 2026.
Service: Auto Glass Repair serving Redwood City, California.
Data from Google, last updated November 6, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Peninsula Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peninsula Auto Glass: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peninsula Auto Glass: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peninsula Auto Glass: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peninsula Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peninsula Auto Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peninsula Auto Glass: 30/100 on this factor. Category median: 62.D
30
Bar = this company · dark tick = category median.
Star ratings
107 Google reviews we collected
5.0of 5
5 stars10497%
4 stars22%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
99%praise
Praise21599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1169%
Reasonable531%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6128%
Price & value4018%
Quality & results3918%
Staff & attitude3315%
Would recommend2512%
Communication105%
Honesty & trust94%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience getting a same day windshield replacement.”
“Ryan was easy to work with, performed quality and quick work, and all at a reasonable price point.”
“Did good work, and very punctual around the arrival window.”
“This in contrast to an absolutely horrible experience with Safelite who sent out an inexperienced tech, came twice with the wrong glass and stood me u…”
“Ryan arrived on time as scheduled and replaced our windshield swiftly and professionally”
“I was very happy with his service and will use him again.”
“Pricing was very fair, communication was clear the entire time, and he offered multiple payment options which made everything easy.”
“I am very pleased with his professional, careful workmanship and honesty.”
People customers mention
Ryan24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Peninsula Auto Glass for 6 kinds of job. Pick one to see what they paid and said.
TThadd3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience getting a same day windshield replacement. Called Ryan in the morning and he was able to replace my cracked windshield within a few hours.
Great priceAuto side window replacement
NNoel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ryan arrived on time as scheduled and replaced our windshield swiftly and professionally
AAnais8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ryan was amazing! He changed my windshield in less than 30mins. He’s also mobile so I didn’t have to go anywhere. It’s super convenient and easy to book an appt. I would absolutely use again (:
Great priceAuto windshield repair
MMolly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ryan was very professional and easy to work with. I would recommend him to anyone. The work was done in a timely fashion with little or no hassle.
Great priceAuto windshield replacement
CCamilo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Repeat customer here, prompt with response and repair looks great. Would definitely recommend.
Great priceAuto windshield repair
KKatherine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I went online to schedule a front windshield replacement for a large crack and all of the “famous“ repair companies could not get to it for several days. I was leaving town the next day and saw that Peninsula Auto Glass had five star reviews so I emailed a message and within 10 minutes Ryan called me and was able to…
I had a great experience getting a same day windshield replacement. Called Ryan in the morning and he was able to replace my cracked windshield within a few hours.
Price assessment: Great price
Services: Auto side window replacement
Response from the owner · 2 weeks ago
Glad we could help with your same day windshield replacement. Thanks for sharing your experience.
N
Noel Sanborn6 reviewsiTotal number of Google reviews Noel has written across all businesses on Google Maps, not just this one.
Ryan was amazing! He changed my windshield in less than 30mins. He’s also mobile so I didn’t have to go anywhere. It’s super convenient and easy to book an appt. I would absolutely use again (:
Price assessment: Great price
Services: Auto windshield repair
M
Molly Ackley4 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
I went online to schedule a front windshield replacement for a large crack and all of the “famous“ repair companies could not get to it for several days. I was leaving town the next day and saw that Peninsula Auto Glass had five star reviews so I emailed a message and within 10 minutes Ryan called me and was able to replace the windshield that same afternoon. Service was friendly and cheaper than the “famous“ repair places. I was very happy with his service and will use him again.
Price assessment: Great price
Services: Auto windshield replacement
Response from the owner · 2 months ago
We appreciate your positive feedback and are glad we could assist you promptly. Looking forward to serving you again in the future.
K
Kathryn Besio8 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
I’m the owner of an Automotive Repair Shop. Ryan does great work. Very honest. Comes to you. Stands behind his work. VERY reasonably priced. We have used him for many years. 5-10 times a year. GREAT GUY
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 3 months ago
Thank you for your continued trust and support. We're glad to hear you're satisfied with our service.
E
Emma Kerr2 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Ryan was easy to work with, performed quality and quick work, and all at a reasonable price point. Called him in the morning and he completed the work (two side window replacements) that afternoon in 40 minutes.
Price assessment: Great price
Services: Auto side window replacement
Response from the owner · 4 months ago
We appreciate your positive feedback. We're glad we could provide efficient and quality service.
C
Conan Li4 reviewsiTotal number of Google reviews Conan has written across all businesses on Google Maps, not just this one.
