Maggie Schultz4 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience working with PAM!
Performance Asset Management
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%23+5.6Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 91 property management companiesPosition by Experts Score among all companies we track in this category. · better than 14%
4.7 ★★★★★ 1,189 Google reviews · 13 photos
88%five-star reviews
4.65★last 12 monthsAverage stars on reviews from the last 12 months only.
16.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Oct 2026latest review
Performance Asset Management at a glance
Google reviewers rate Performance Asset Management 4.7 out of 5 based on 1189 reviews, noting that the owner responded to 90 percent of feedback. Tenants frequently praise the company for its responsive communication, professional demeanor, and prompt maintenance services, while also highlighting the convenience of its digital tenant portal. However, some low-star reviews cite recurring issues with delayed security deposit returns, incomplete unit cleaning before move-in, and difficulties reaching staff to resolve persistent maintenance problems.
- Google rating: 4.7 out of 5 from 1,189 reviews (88% five-star).
- Reviews on this page: 1,189 Google reviews (748 with written comments, 2 with photos).
- Owner responses: the business replied to 90% of reviews.
- Most recent review: October 30, 2026.
- Service: Property Management Company serving Waukesha, Wisconsin.
Data from Google, last updated November 2, 2026.
Score profile vs other property management companies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Performance Asset Management: 66/100 on this factor. Category median: 87.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Performance Asset Management: 23/100 on this factor. Category median: 77.D
23
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Performance Asset Management: 94/100 on this factor. Category median: 97.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Performance Asset Management: 100/100 on this factor. Category median: 90.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Performance Asset Management: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Performance Asset Management: 76/100 on this factor. Category median: 82.B
76
Bar = this company · dark tick = category median.
Star ratings
1,189 Google reviews we collected
- 5 stars1,04488%
- 4 stars726%
- 3 stars161%
- 2 stars161%
- 1 star413%
Praise vs complaints
Phrases our text analysis found in 748 written reviews
- Praise1,07496%
- Complaints404%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude37534%
- Speed & response27725%
- Communication15314%
- Would recommend12611%
- Quality & results12211%
- Honesty & trust363%
- Price & value252%
What customers talk about
We read 748 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have been professional and helpful, and I appreciate the communication and assistance they’ve provided.”
“First off the representative showing the property was rude and condescending.”
“sometimes they might be super busy and not see your call or text right away but they always follow up and, get back to you within 48 hrs if not less.”
“Kitchen that I had to deep clean myself and still took weeks for repair the whole in my ceiling.”
“They communicate well and overall it’s been a pleasant experience with them”
“So because of this I have not had gas for three weeks and have contacted them many times to get someone out to fix the lines only to be ignored.”
“I would recommend them to others looking for a rental property!”
“Highly recommend utilizing another firm for your property management and rental needs”
“I appreciate the attention to detail, the professionalism of the team and their willingness to help when questions or concerns come up.”
“will NEVER fix ANY sort of issue you have (whole year we leased, neighbors used our parking spaces, pam didn't care, our electric bill was tied with a…”
“…had their own experiences and they might not have been the best but, honestly so far they’ve been nothing but good to me and I can’t complain…”
“Overall they seem like a borderline scam group, it's actually insane!”
“Every time i needed something it was done in a reasonable time.”
“Renter's insurance is a phat fee before getting excepted.”
People customers mention
- Chris 29 reviews
- Gino 24 reviews
- Jasmin 18 reviews
- Rudy 18 reviews
- John 14 reviews
- Milwaukee 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PinkieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★
Something’s they drop the ball on like when we asked for our unit to be cleaned before move in it wasn’t completed unfortunately and the unit that we live in unfortunately as well needs lots of updates
Frank8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’ve had a good experience with the property management company throughout my time renting the house. They have been professional and helpful, and I appreciate the communication and assistance they’ve provided. The house has been a great place for my family, and we’re grateful for the time we’ve spent here. Thank…
Eric8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have been a tenant with PAM for almost a year now and beside a few minor hiccups I have nothing but good things to say… Compared to any other rental company I dealt with in the past they are one of the best… if not the best… their tenant portal takes the hassle out of every thing from paying rent, putting in…
DaveLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Performance Asset Management was hired by my landlord 2 years ago to manage the property I rent in Waukesha WI. They have been nice to deal with and I appreciate their willingness to work with me when times have gotten tough. They communicate well and overall it’s been a pleasant experience with them
Johana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
If I could give 0 starts I would. I have sent multiple requests for an update starting November 2025 for a security deposit that was never returned. My lease ended September 2025. It wasn’t until I threatened legal action this week that they responded within the day. They said it was an owner held deposit, which…
Zion1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They have been great to work with. I appreciate the attention to detail, the professionalism of the team and their willingness to help when questions or concerns come up. It’s nice to feel like satisfaction matters. Overall, a positive experience!
Photos
Customer reviews
4.7 ★★★★★ 1,189 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Pinkie MLocal Guide · 15 reviewsTotal number of Google reviews Pinkie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSomething’s they drop the ball on like when we asked for our unit to be cleaned before move in it wasn’t completed unfortunately and the unit that we live in unfortunately as well needs lots of updates
Response from the owner · 3 days ago
Thank you for sharing your feedback. We're genuinely disappointed to hear that you haven't received the 5-star experience you deserve, and we want the opportunity to make things right. We work hard to ensure every home is clean, move-in ready, and meets the high standards we set for ourselves and our residents. To minimize vacancy between residents, we sometimes have a very short window to prepare a home for its next move-in. While issues during this process are uncommon, we recognize that things can occasionally be missed. That's not an excuse, and we take responsibility for addressing those concerns when they arise. We also appreciate your feedback about the updates your home may need. Since we haven't been able to identify your resident account from this review, could you please reach out to us at [email protected]? We'd really like to learn more about your concerns, see what we can do to improve your experience, and make sure you feel taken care of moving forward.
Conor McCartneyLocal Guide · 281 reviewsTotal number of Google reviews Conor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to work with. Reliable. Hard working.
Response from the owner · 5 days ago
Thanks, Conor! We appreciate you recognizing our team's hard work and reliability. Making property ownership easier for our investors is a big part of what we strive for, so it's great to hear we've been easy to work with. Thank you for trusting PAM with your investment!
Frank Poremba8 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve had a good experience with the property management company throughout my time renting the house. They have been professional and helpful, and I appreciate the communication and assistance they’ve provided. The house has been a great place for my family, and we’re grateful for the time we’ve spent here. Thank you for your help and for being part of our rental experience. I would recommend them to others looking for a rental property!
Response from the owner · a week ago
Frank, thank you for the kind words! It means a lot to hear that the house has been a great home for you and your family. We've appreciated the opportunity to work with you and are happy our team has been helpful and easy to communicate with throughout your time with PAM. Wishing you and your family all the best, and thank you for recommending us to others!
Eric Milliano8 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been a tenant with PAM for almost a year now and beside a few minor hiccups I have nothing but good things to say… Compared to any other rental company I dealt with in the past they are one of the best… if not the best… their tenant portal takes the hassle out of every thing from paying rent, putting in maintenance or any miscellaneous other requests, to renewing my lease, etc all in one making everything’s super easy sometimes they might be super busy and not see your call or text right away but they always follow up and, get back to you within 48 hrs if not less. I know some people may have had their own experiences and they might not have been the best but, honestly so far they’ve been nothing but good to me and I can’t complain
Response from the owner · Edited a week ago
Eric, thank you for taking the time to share such a detailed review! It means a lot that you'd rank PAM among the best rental companies you've worked with. We're happy the resident portal has made everything from maintenance requests to lease renewals easier for you. We also appreciate your understanding when our team gets busy, and we're glad you've been able to count on us to follow up. Thanks for giving us the opportunity to manage your home, and we look forward to making your next year with PAM even better!
Dave RockmanLocal Guide · 17 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerformance Asset Management was hired by my landlord 2 years ago to manage the property I rent in Waukesha WI. They have been nice to deal with and I appreciate their willingness to work with me when times have gotten tough. They communicate well and overall it’s been a pleasant experience with them
Response from the owner · a week ago
Dave, thank you for sharing this! We really appreciate you recognizing our team's communication and willingness to work with you when things get difficult. Life doesn't always go according to plan, and we believe treating people with understanding and respect makes a real difference. We're glad your experience with PAM over the past two years has been a positive one, and we appreciate having you as a resident!
Johana Cabral4 reviewsTotal number of Google reviews Johana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf I could give 0 starts I would. I have sent multiple requests for an update starting November 2025 for a security deposit that was never returned. My lease ended September 2025. It wasn’t until I threatened legal action this week that they responded within the day. They said it was an owner held deposit, which yes, I now see the lease does state that. They could have told me that back in November when I first asked for an update. I have no contact information for the landlord. I did everything through this management company. Now after sending three emails on three consecutive days for the landlord’s contact information I haven’t received any type of reply. Save yourself the headache and make sure you get your landlords contact information if your lease states it is an owner held security deposit. Or better yet, avoid renting if the property is managed by this company.
CHRISTOPHER POLK4 reviewsTotal number of Google reviews CHRISTOPHER has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePROMPT RESPONSE WHEN I CONTACT FOR ANY NEEDS👍🏿
Response from the owner · a week ago
Thanks, Christopher! We're happy to hear you've been able to count on us for a quick response whenever you reach out. We appreciate you taking the time to share your experience and give our team a shoutout!
Zion Jones1 reviewTotal number of Google reviews Zion has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey have been great to work with. I appreciate the attention to detail, the professionalism of the team and their willingness to help when questions or concerns come up. It’s nice to feel like satisfaction matters. Overall, a positive experience!
Response from the owner · a week ago
Zion, thank you for sharing your experience! We really appreciate you recognizing the attention and care our team puts into their work. We want every resident to feel comfortable coming to us with questions or concerns and confident that they'll be taken seriously. It's great to hear that's been your experience with PAM. Thanks for the kind words and for being part of our community!
Luxe Box1 reviewTotal number of Google reviews Luxe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve had a great experience with Performance Asset Management. The team is professional, responsive and genuinely cares about making sure residents have a positive living experience. Communication has been good and I appreciate the effort they put into keeping things running smoothly. I would definitely recommend them to anyone
Response from the owner · a week ago
Thank you for such a thoughtful review! Taking good care of our residents goes beyond just managing a property, and it's nice to see that reflected in your experience. We're grateful you've noticed the effort our team puts into keeping things running smoothly. Thanks for choosing to make a PAM-managed property your home and for recommending us to others!
Business details
- Address: 777 N Jefferson St Suit 408, Milwaukee, WI 53202
- Phone: (414) 943-1038
- Website: pammke.com
- Service area: Waukesha, WI