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The Segal Goldman Realty Group

Real estate agency · Waukesha, WI · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%90+27.7Craft & service penalty96−0.4Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 91 property management companiesPosition by Experts Score among all companies we track in this category. · better than 71%
5.0 ★★★★★ 30 Google reviews
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Dec 2025latest review

The Segal Goldman Realty Group at a glance

Google reviewers rate The Segal Goldman Realty Group five stars based on thirty reviews, noting that the owner replied to seventy-three percent of comments. Clients frequently cite the team's knowledge of the local market, responsiveness, and clear communication during both buying and selling processes. Many highlight how agents simplified complex transactions for first-time buyers and managed investment properties effectively. The reviews consistently describe the service as smooth, professional, and trustworthy, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
  • Reviews on this page: 30 Google reviews (28 with written comments).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: December 2, 2025.
  • Service: Property Management Company serving Waukesha, Wisconsin.

Data from Google, last updated November 2, 2026.

Score profile vs other property management companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction95Reliability90Craft & service96Value–Momentum100Replies to reviews–Satisfaction: 95 (median 87)Reliability: 90 (median 77)Craft & service: 96 (median 97)Momentum: 100 (median 100)
This companyProperty Management Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Segal Goldman Realty Group: 95/100 on this factor. Category median: 87.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Segal Goldman Realty Group: 90/100 on this factor. Category median: 77.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Segal Goldman Realty Group: 96/100 on this factor. Category median: 97.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Segal Goldman Realty Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
–

Bar = this company · dark tick = category median.

Star ratings

30 Google reviews we collected

  • 5 stars30100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 28 written reviews

  • Praise38100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1026%
  • Communication718%
  • Would recommend616%
  • Quality & results513%
  • Honesty & trust513%
  • Speed & response411%
  • Price & value13%

What customers talk about

We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He is very knowledgeable of the market and will work extremely hard for you.”
  • “Mitch was fantastic to work with- a great communicator and helped us find a house that was a great fit for us!”
  • “I highly recommend Mitch Douglas to help you find your home or to sell your current home.”
  • “…19 when the realtor we originally had was horrible, he stepped in and did an amazing job with helping us go through the process.…”
  • “Finding people you can trust to take care of you and who are knowledge in such a speculative industry is extremely hard.”
  • “He was incredibly responsive and proactive in my house search and throughout the closing process.”
  • “She helped us to negotiate an appropriate price for the house we bought and also the one we sold.”

People customers mention

  • Mitch 6 reviews
  • Alex 5 reviews
  • Douglas 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Darren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Alex is great to work with. He is very knowledgeable of the market and will work extremely hard for you.

NaomiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My experience working with Sean was 10 stars! He was incredibly responsive and proactive in my house search and throughout the closing process. Highly recommend!! Sean, thanks so much. Love my new house!

StanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've worked with Alex, Dan, Graig and team for many years both for investment properties and my personal home. Finding people you can trust to take care of you and who are knowledge in such a speculative industry is extremely hard. They have been invaluable.

Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Mitch Douglas to help you find your home or to sell your current home. He is very professional, helpful, and patient.

Isaac9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mitch was awesome to work with. Just extremely passionate and caring. He genuinely cared about what we were looking for and our needs

Blue105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mitch Douglas has been nothing but helpful and honest with my fiancé and I in the home buying process. He genuinely cares about his clients, and has the experience and knows what he’s doing.

Customer reviews

5.0 ★★★★★ 30 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Darren Budahn6 reviewsTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex is great to work with. He is very knowledgeable of the market and will work extremely hard for you.

Response from the owner · 10 months ago

Thanks, Darren! We appreciate the honest review. Alex does work pretty hard.

Naomi BennettLocal Guide · 14 reviewsTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience working with Sean was 10 stars! He was incredibly responsive and proactive in my house search and throughout the closing process. Highly recommend!! Sean, thanks so much. Love my new house!

Response from the owner · 2 years ago

Thank you for the feedback, Naomi. We are so happy for you! <3

Stan HoLocal Guide · 12 reviewsTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've worked with Alex, Dan, Graig and team for many years both for investment properties and my personal home. Finding people you can trust to take care of you and who are knowledge in such a speculative industry is extremely hard. They have been invaluable.

Response from the owner · 3 years ago

Thank you Stan! It's always a pleasure to work with you!

Sharon Kildow7 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Mitch Douglas to help you find your home or to sell your current home. He is very professional, helpful, and patient.

Isaac Campbell9 reviewsTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mitch was awesome to work with. Just extremely passionate and caring. He genuinely cared about what we were looking for and our needs

Blue Collar Success105 reviewsTotal number of Google reviews Blue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mitch Douglas has been nothing but helpful and honest with my fiancé and I in the home buying process. He genuinely cares about his clients, and has the experience and knows what he’s doing.

Jamie PerezLocal Guide · 18 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mitch was fantastic to work with- a great communicator and helped us find a house that was a great fit for us! He walked us through each step of buying a house, even made it fun and easy. If you are looking for someone knowledgeable, experienced, and very charismatic, Mitch is your guy! Would work with him again in a heartbeat.

Response from the owner · 3 years ago

Thank you for the kind review, Jamie! p.s. Mitch loves referrals! :)

Behrooz EmamiLocal Guide · 12 reviewsTotal number of Google reviews Behrooz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was our first home-buying experience and we had no clue at all about the procedure. But thanks to Alex and Mitch, everything went on super smoothly and we closed the deal for a condo within around 45 days of the start of our search. They were highly responsive even during weekends and evenings and promptly addressed all our concerns. I would definitely consider them for my future purchases.

Response from the owner · 3 years ago

Behrooz, it was our pleasure! Thank you for the review!

Cassandra Speder4 reviewsTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We worked with Mitch to buy our house and he couldn't have made the process more smooth. As first time home buyers, we had lots of questions and he was able to answer them with ease. From start to finish, it was a perfect experience. We will definitely be using him for our future home buying/selling needs!

Response from the owner · 3 years ago

Thanks Cassandra! p.s. Mitch loves referrals! :)

Conner Feldotto2 reviewsTotal number of Google reviews Conner has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We worked with Mitch Douglas to buy and sell a home. He was always available throughout the process and he was very knowledgeable. He provided a great and smooth experience.

Response from the owner · 3 years ago

Thank you Conner!

The Segal Goldman Realty Group on Google Maps →

Business details