Pest control service · Portland, OR · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%100+26.1Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★296 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pest & Pollinator LLC five stars based on 296 reviews, noting the owner responds to 89% of feedback. Customers frequently cite punctuality, clear communication, and affordable pricing for services addressing ants, wasps, raccoons, and rodents. Recurring themes include the use of environmentally friendly methods, transparent assessments with photos, and a lack of aggressive upselling. The high rating indicates consistent satisfaction with effective, tailored treatments that respect property owners' specific goals regarding pest management.
Google rating: 5.0 out of 5 from 296 reviews (99% five-star).
Reviews on this page: 296 Google reviews (276 with written comments, 2 with photos).
Owner responses: the business replied to 89% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
Pest & Pollinator LLCFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest & Pollinator LLC: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest & Pollinator LLC: 100/100 on this factor. Category median: 94.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest & Pollinator LLC: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest & Pollinator LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest & Pollinator LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
296 Google reviews we collected
5.0of 5
5 stars29499%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
100%praise
Praise622100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1425%
Reasonable4071%
Overpriced12%
Not sure12%
$282+160% vs typical flea exterminators
Middle half of what 39 customers paid ($214–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15324%
Speed & response13822%
Would recommend10817%
Quality & results8514%
Communication6811%
Price & value417%
Honesty & trust325%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Felt good to support an environmentally friendly local business.”
“He was quick to respond when I reached out with a yellow jacket ground nest issue and quickly came out and took care of everything.”
“Highly recommend using Keith’s services for any pest issue you may have.”
“Excellent job of controlling ants using environmentally friendly products.”
“Keith is not working for some huge, out-of-state company.”
“He followed up a few days later and swung back around to make sure the issue was truly resolved.”
“Keith does a quick and efficient job for an affordable rate.”
“Keith is Honest, detail-oriented control that gets the job done.”
People customers mention
Keith84 reviews
Pollinators3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest & Pollinator LLC for 8 kinds of job. Pick one to see what they paid and said.
Sara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
One service from Keith almost completely eradicated ants we’ve been dealing with for years. Keith was very knowledgable about how, why and where ants were entering the house. Keith did one follow up treatment to get rid of the last few ants. Wish we’d done this years ago.
Paid $200+Great priceAnt extermination
JasonLocal Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Keith was great. Knowledgeable, easy to understand, and didn't sell us something we didn't really need. And he sent us a nice description of his assessment and recommendations, with photos, afterwards. It was $150 for the initial (and in our case final) consultation.
Paid $140–160Reasonable price
karnaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've worked with them in the past and I've always been satisfied. Keith is Honest, detail-oriented control that gets the job done. Very professional service with a clear service plan for success.
Paid $120–140Reasonable priceRodent extermination
Brian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Keith is very knowledgeable and helped us deploy a comprehensive strategy to solve a moth problem. Highly recommend!
Paid $200+Reasonable priceService not listed
Deb1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This was such a positive vendor experience. Keith responded to my inquiry and scheduled me promptly. He is professional, knowledgeable, and friendly. And I appreciate his natural and organic approach to pest control. I highly recommend him.
Paid $200+Reasonable priceHornet & wasp exterminationGeneral pest inspection
JonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I strongly recommend Keith for all your pest control needs. He's very responsive and good at explaining what he's going to do. We had a yellowjacket nest right in our front yard by the sidewalk—our mailman had decided he couldn't deliver mail anymore! Was really happy with how Keith dealt with the nest, and he even…
Paid $200+Reasonable priceHornet & wasp extermination
One service from Keith almost completely eradicated ants we’ve been dealing with for years. Keith was very knowledgable about how, why and where ants were entering the house. Keith did one follow up treatment to get rid of the last few ants. Wish we’d done this years ago.
Price assessment: Great price
Price: $200+
Services: Ant extermination
Pest type: Ants
Nick Adams2 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Keith was great. Knowledgeable, easy to understand, and didn't sell us something we didn't really need. And he sent us a nice description of his assessment and recommendations, with photos, afterwards. It was $150 for the initial (and in our case final) consultation.
Price assessment: Reasonable price
Price: $140–160
Pest type: Rodents
Thomas Stibolt1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Keith was fantastic! He was quick to respond when I reached out with a yellow jacket ground nest issue and quickly came out and took care of everything. He followed up a few days later and swung back around to make sure the issue was truly resolved. Highly recommend using Keith’s services for any pest issue you may have.
Brandon SingerLocal Guide · 12 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
We've worked with Keith for years - not only is he a delight to work with and excellent with communication, he gets the jobs done! I especially appreciate his humane and environment-first approach that other pest control companies do not offer or even consider. Highly recommend!
Price assessment: Great price
Services: Hornet & wasp extermination, Rodent extermination, Termite inspection, Spider extermination, General pest inspection, General wildlife removal, Ant extermination
karna c.Local Guide · 18 reviewsiTotal number of Google reviews karna has written across all businesses on Google Maps, not just this one.
I've worked with them in the past and I've always been satisfied. Keith is Honest, detail-oriented control that gets the job done. Very professional service with a clear service plan for success.
Price assessment: Reasonable price
Price: $120–140
Services: Rodent extermination
Pest type: Ants, Rodents
Brian Driscoll2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
