Pest control service · Battle Creek, MI · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#91 of 186 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★1,399 Google reviews
97%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$176typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite rapid response times, same-day service availability, and clear communication regarding treatments for wasps, bees, and rodents. Pricing is generally described as fair, though some reviewers note that specific inspections or odor treatments can be costly or involve added services. Criticisms include instances of missed appointments, inadequate follow-up on persistent pest issues, and aggressive in-person marketing tactics in residential buildings.
Google rating: 4.9 out of 5 from 1,399 reviews (97% five-star).
Reviews on this page: 1,399 Google reviews (1,112 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Wildlife serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Pest Pros of MichiganWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Pros of Michigan: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Pros of Michigan: 89/100 on this factor. Category median: 90.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Pros of Michigan: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Pros of Michigan: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Pros of Michigan: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Pros of Michigan: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
1,399 Google reviews we collected
4.9of 5
5 stars1,35497%
4 stars191%
3 stars30%
2 stars40%
1 star191%
Praise vs complaints
Phrases our text analysis found in 1,112 written reviews
98%praise
Praise1,93298%
Complaints302%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price8228%
Reasonable17961%
Overpriced62%
Not sure259%
$176+66% vs typical wildlife removal services
Middle half of what 173 customers paid ($88–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude68135%
Quality & results39520%
Speed & response32917%
Communication22411%
Would recommend1869%
Price & value895%
Honesty & trust583%
What customers talk about
We read 1,112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ore than words can express, and I will forever be grateful for their kindness, courage, and willingness to help two complete strangers in a moment of…”
“Excellent service every time, completed with expertise and professionalism at a fair price.”
“…he third guy that came acknowledged whoever “sealed” it before did a terrible job and could clearly see where the hole was that the mice were coming i…”
“I reached out online and they responded and set up an inital evaluation within minutes.”
“Never called me back with cost breakdown after taking number and guy there refused to give any general pricing, except for initial fee.”
“Great communication, Grayson texted me when he was on his way, I was not home but he treated the property and texted when he was done and when I arri…”
“Overall just really, really poor communication.”
“…off the highway, we are forever grateful, and are definitely going to recommend this place to anyone we know.…”
“It has overall just been a complete nightmare with this company and I wouldn’t recommend them to anyone.”
“Matt did an excellent job communicating, gave us a reasonable quote, and came back by end of day to clear out our wasp problem.”
“Complete rip off.”
“…tect strangers, I can only imagine the level of care, dedication, and integrity they bring to their work.…”
“They just took my money and ran, really disappointing.”
People customers mention
Jason28 reviews
Amber22 reviews
Keegan19 reviews
Josh16 reviews
Hayden15 reviews
Tony15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Pros of Michigan for 8 kinds of job. Pick one to see what they paid and said.
JJenna9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I reached out online and they responded and set up an inital evaluation within minutes. They serviced a huge hornet nest the very next day. Fast, efficient, honest, and professional. Thank you!
Paid $200+Reasonable priceHornet & wasp extermination
DDonna10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nation was very professional and knowledgeable about our situation with the stinger bees. Very informative. Patient and kind.
Paid $200+Not sureHornet & wasp extermination
JJeffrey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt was great…quick and efficient work to get at our yellow jacket infestation. Signed up for quarterly bug spray as well.
Paid $140–160Reasonable priceHornet & wasp extermination
LLauraLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend this company. Super responsive and highly professional. They were here last month to try and solve a problem with Some wasps and or hornets and did a great job. Unfortunately, the little buggers were back. They returned for the warranty on their work, and their technicians were extremely…
Paid $200+Reasonable priceHornet & wasp extermination
JJamee6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ian was an amazing man with a huge heart that helped my family in our crisis! 5 stars isn’t enough! Highly recommend!
Paid $200+Great priceHornet & wasp extermination
AAndreaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nation was my tech and he did a wonderful job. He was polite and personable. I’d welcome him back to my property anytime.
These incredible people quite literally saved my brother’s and my lives. We were in a terrifying situation on the highway with an erratic driver who was trying to ram us off the highway, and without hesitation, the people from a PestPros vehicle stepped in and helped us get away from the road rager. I truly owe them more than words can express, and I will forever be grateful for their kindness, courage, and willingness to help two complete strangers in a moment of danger.
If these are the kind of people who are willing to put themselves out there to protect strangers, I can only imagine the level of care, dedication, and integrity they bring to their work. I cannot recommend them enough. They didn’t just earn my respect or my business that day; they earned my lifelong gratitude. Thank you for being the kind of good people this world needs more of!
Response from the owner · a day ago
Natasha, we are deeply moved by your account and honored our team could step in during such a frightening situation. Hearing that our crew acted with courage and kindness means a great deal, and we are humbled by your heartfelt recommendation. We appreciate you sharing this and are grateful to have earned your trust.
D
Daymoon Blade3 reviewsiTotal number of Google reviews Daymoon has written across all businesses on Google Maps, not just this one.
Thank you pest pros, today, 10/30/26, a pest pro driver on the highway coming from battle creek to Kalamazoo, saved our lives from a crazy road rage incident including a ram 4x4 trying to ram us off the highway, we are forever grateful, and are definitely going to recommend this place to anyone we know. Excellent customer service. Thank you!
Price assessment: Great price
Pest type: Cockroaches
Response from the owner · a day ago
Daymoon, we are so relieved our driver was there for you on the highway between Battle Creek and Kalamazoo during that frightening road rage incident. We appreciate your trust and recommendation, and are grateful you felt supported by our team. Thank you for sharing this and for praising our customer service.
S
Sean Hughes3 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Excellent service every time, completed with expertise and professionalism at a fair price. So thankful to have Pest Pros be our go-to solution for all-things pest and critter related. This team is FANTASTIC!
Response from the owner · a day ago
Sean, thank you for the wonderful five-star review. We appreciate you choosing Pest Pros as your go-to for pest and critter concerns and are glad our expertise, professionalism and fair pricing continue to earn your trust. Hearing that the team is fantastic means a lot, and we look forward to helping whenever you need us.
G
Gary ConsfordLocal Guide · 24 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Great communication, Grayson texted me when he was on his way, I was not home but he treated the property and texted when he was done and when I arrived home I already noticed that the bugs had already left. Thanks Grayson and Pest Pros.
Response from the owner · 3 weeks ago
Gary, thanks for the five-star review. We’re glad Grayson’s texts made the visit easy and that the bugs were gone by the time you returned. We appreciate you choosing Pest Pros and for sharing your feedback. We look forward to assisting you again.
N
Nick brand8 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Keegan and Jason came by super fast. Explained everything thoroughly. Worked quick and got it done. Couldn’t recommend more
Price assessment: Great price
Services: Hornet & wasp extermination
Response from the owner · 3 weeks ago
Nick, we appreciate you taking the time to leave a five-star review. We're glad Keegan and Jason arrived quickly, explained everything clearly, and completed the job efficiently. Thank you for recommending us so enthusiastically, we look forward to helping you again.
K
Ken HillLocal Guide · 12 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Ken, we appreciate the five stars and your praise. It means a lot to our team to know our work met your expectations. We look forward to helping you again.
A
Alayna Walker17 reviewsiTotal number of Google reviews Alayna has written across all businesses on Google Maps, not just this one.
I contacted Pest Pros regarding a yellow jacket problem on our house. They were able to come out that same day! Grayson was great, calm and professional as he figured out what the best way was to execute the problem. Thank you so much!!!
Response from the owner · a month ago
Alayna, thank you for the five-star review. We’re glad we could come the same day to address the yellow jacket problem at your house and that Grayson was calm and professional. We appreciate you sharing your experience and look forward to helping you again.
R
Right On TrackLocal Guide · 233 reviewsiTotal number of Google reviews Right has written across all businesses on Google Maps, not just this one.
Great customer service, esp. the guy on phones Jay. They're open on Saturdays too, which not all pest-control places are! I'm deducting 1 star because the first time I called Pest Pros the call was answered by some strange AI chat-bot, and wouldn't let me hit "0" to talk to a real person, so that was disturbing & frustrating. But when I called back, I was able to reach a live human who was a huge help. Recommended!
Pest type: Rodents
Response from the owner · a month ago
Right On Track, thank you for recommending us and for calling out Jay and our Saturday hours. We’re glad a live team member could help when you called back. We appreciate you flagging the initial AI interaction and will share that feedback to improve the experience. We look forward to serving you again.
J
Jenna kail9 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
I reached out online and they responded and set up an inital evaluation within minutes. They serviced a huge hornet nest the very next day. Fast, efficient, honest, and professional. Thank you!
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · a month ago
Jenna, we appreciate the five-star rating and your note about our rapid online response and next-day removal of the hornet nest. It means a lot that you found our team fast, efficient, honest and professional. We’re here if you need any follow-up or have questions.
D
Dantia Windmon6 reviewsiTotal number of Google reviews Dantia has written across all businesses on Google Maps, not just this one.
Hi guys, from an operational standpoint… not bad. Customer service from one employee could have been better. But I never thought I would see such negative derogatory comments listed in my initial plan to help keep me safe from bats. Racist comments… I’m only writing because every minority is not as strong as me and can not handle being victimized by a technician’s words… during the midst of an emergency. You’d think $2700 would buy some respect in one’s own home, but I guess not. I only decided to speak up after seeing the story about the old black man who picked up his Ford 🛻 and the oil change sticker said “Thank you, come again N word.” Black dollars matter, and I don’t appreciate the disrespect. They sure mattered to Pest Pros competition who “pleaded” for my business and offered me a 10% discount…
