Pest control service · Grand Rapids, MI · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%91+12.9Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#104 of 256 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★510 Google reviews · 11 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's punctuality, thoroughness, and knowledgeable staff who communicate clearly during inspections and treatments for pests like fleas, spiders, and raccoons. Reviews often note the professionalism and friendliness of the technicians, as well as the ease of scheduling appointments. However, some lower-rated reviews criticize the company for inconsistent service quality, including missed scheduled times, inadequate communication regarding pet safety, and perceived pressure to purchase expensive service plans or ineffective treatments.
Google rating: 4.9 out of 5 from 510 reviews (96% five-star).
Reviews on this page: 510 Google reviews (316 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 31, 2026.
Service: Pest Control Service serving Grand Rapids, Michigan.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Pest Pros of MichiganPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Pros of Michigan: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Pros of Michigan: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Pros of Michigan: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Pros of Michigan: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Pros of Michigan: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
510 Google reviews we collected
4.9of 5
5 stars48896%
4 stars143%
3 stars41%
2 stars20%
1 star20%
Praise vs complaints
Phrases our text analysis found in 316 written reviews
99%praise
Praise51699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5521%
Reasonable17566%
Overpriced42%
Not sure3112%
$214+81% vs typical pest control services
Middle half of what 216 customers paid ($96–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18836%
Quality & results10821%
Speed & response8216%
Communication6713%
Would recommend448%
Price & value153%
Honesty & trust153%
What customers talk about
We read 316 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brenda did an amazing job, she was informative and helpful.”
“Don’t let my hubby know how long for pets to stay inside, not very friendly”
“Nation was very pleasant and knowledgeable and did an excellent job for spider removal at our home :)”
“Josh was very professional, friendly and efficient.”
“He answered all my questions knowledgeably and was polite around my family.”
“Quick and efficient very knowledgeable and would definitely recommend to anyone.”
“I was impressed with the prompt service and the very reasonable rate.”
“Very friendly, knowledgeable, and actually looked at our issue and gave us an honest response!”
People customers mention
Tyler8 reviews
Josh8 reviews
Scott5 reviews
Brenda5 reviews
Zach4 reviews
Hayden3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Pros of Michigan for 8 kinds of job. Pick one to see what they paid and said.
SSheilaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
By house was infested with fleas
They sprayed my whole house. They also sprayed the yard in a certain area I request. Great job and so easy to work with..
Paid $200+Reasonable price
JJulie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Nation was very pleasant and knowledgeable and did an excellent job for spider removal at our home :)
Paid $40–60Reasonable priceSpider extermination
TTimJune4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Josh was very professional, friendly and efficient. He answered all my questions knowledgeably and was polite around my family.
Paid $200+Reasonable priceService not listed
RRebeccaLocal Guide · 551 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Haven’t gone back to the house yet but very knowledgeable and informative. Easy to understand.
Paid $200+Reasonable priceRodent extermination
DDesiLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Quick and efficient very knowledgeable and would definitely recommend to anyone...
EEric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Matt did a nice job closing up a few holes in the wood trim where a red squirrel had been getting in. They were in some kind of tricky spots, but he managed to blend the work in well.
10/12 Update - Unfortunately, the squirrel ripped a brand new hole right next to the old hole. I called Pest Pros and they are…
Brenda did an amazing job, she was informative and helpful. I did not feel cheated and I felt like Pest pros is a wonderful company to do business with! I highly recommend Pest pros!
Response from the owner · 2 days ago
Bianca, thank you for the five-star review. We are delighted Brenda was informative and made you feel respected rather than cheated. Hearing that Pest pros is a company you trust means a lot, and we appreciate your recommendation. We look forward to serving you again.
S
Sheila WolfordLocal Guide · 27 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
By house was infested with fleas
They sprayed my whole house. They also sprayed the yard in a certain area I request. Great job and so easy to work with..
Price assessment: Reasonable price
Price: $200+
Pest type: Other
Response from the owner · 2 days ago
Sheila, thank you for the five-star review. We are glad we could address the fleas in your home and spray the yard area you requested. It means a lot that you found us easy to work with and that you felt we did a great job. We appreciate you sharing your experience.
E
Evvia MarshallLocal Guide · 51 reviewsiTotal number of Google reviews Evvia has written across all businesses on Google Maps, not just this one.
Masen was great! So helpful and a joy to talk with.
Price assessment: Overpriced
Price: $100–120
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 4 days ago
Evvia, thank you for the five-star review. We’re delighted Masen was so helpful and a joy to talk with. It means a lot to know he made your experience pleasant, and we look forward to assisting you again.
J
Julie Cavasos3 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Nation was very pleasant and knowledgeable and did an excellent job for spider removal at our home :)
Price assessment: Reasonable price
Price: $40–60
Services: Spider extermination
Pest type: Spiders
Response from the owner · 3 days ago
Julie, we appreciate the five-star review. We’re glad Nation’s pleasant, knowledgeable approach made the spider removal at your home so effective. Thanks for sharing your experience, and we look forward to assisting again.
L
Lacey Clendening4 reviewsiTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Very kind, thorough, and knowledgeable. It definitely worked!
Price assessment: Reasonable price
Price: $200+
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 4 days ago
Lacey, thank you for the five-star feedback. We’re thrilled our team was kind, thorough and knowledgeable and that the service produced results. We appreciate your trust and would be glad to assist you again if needed.
M
Mary Johnson3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Josh was very professional, friendly and efficient. He answered all my questions knowledgeably and was polite around my family.
Price assessment: Reasonable price
Price: $200+
Services: Service not listed
Pest type: Other
Response from the owner · 5 days ago
TimJune, thank you for the five-star review. We’re glad Josh was professional, friendly and efficient, answered your questions clearly and was polite around your family. Feedback like yours inspires our team to keep delivering great service. We appreciate you sharing your experience.
A
Andrew Shmona3 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Andrew, thank you for the five-star rating. We’re glad Masen delivered professional, attentive service and that you had a positive experience. We appreciate your feedback and look forward to serving you again.
D
Dale Warren1 reviewiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Randall, thanks for the five-star feedback. We appreciate you highlighting how knowledgeable and personable our team member was. Hearing this encourages our crew to keep delivering excellent service. We look forward to assisting you again.
