iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%45+10.9Value 14%94+13.3Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 18%
4.7★★★★★118 Google reviews · 23 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pet Styles of Kettering 4.7 out of 5 based on 118 reviews, with the owner responding to 49 percent of them. Customers frequently praise the staff for their friendliness, patience with anxious or special needs pets, and ability to meet specific grooming requests. Recurring themes include convenient parking, clean facilities, and competitive pricing for services like nail trims and full grooms. However, low-star reviews indicate patterns of miscommunication regarding appointment details and refusals to groom matted dogs, which some customers found frustrating.
Google rating: 4.7 out of 5 from 118 reviews (89% five-star).
Reviews on this page: 118 Google reviews (90 with written comments, 12 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: October 25, 2026.
Service: Pet Groomer serving Kettering, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Pet Styles of KetteringPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pet Styles of Kettering: 72/100 on this factor. Category median: 86.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pet Styles of Kettering: 45/100 on this factor. Category median: 82.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pet Styles of Kettering: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pet Styles of Kettering: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pet Styles of Kettering: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pet Styles of Kettering: 82/100 on this factor. Category median: 56.A
82
Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
4.7of 5
5 stars10589%
4 stars54%
3 stars33%
2 stars00%
1 star54%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
94%praise
Praise7994%
Complaints56%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3238%
Quality & results2125%
Would recommend1518%
Price & value56%
Speed & response45%
Honesty & trust45%
Communication34%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so friendly and helpful, no judgement at all, and they were so so patient with him!”
“…accused us of not disclosing full info(which was a lie), you were not respectful to us , treated us as undesirable visitors.…”
“From booking the appointment to picking up my dog- wonderful experience!”
“Terrible service”
“If you are looking for a new groomer, look no further.”
“Super friendly staff, reasonable prices, incredibly easy to work with, and most important of all our puppy seemed very happy with her snazzy new look…”
“Puppers needed a nail and toe beans trimmed, took care of them wonderfully fast friendly great service”
“…needs dog, I specifically wanted to say how much I appreciate their genuine replies to unreasonable negative reviews that omit significant informatio…”
“Listened to my requests and executed them perfectly.”
People customers mention
Tails9 reviews
Richard3 reviews
Kristina3 reviews
Dayton3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pet Styles of Kettering for 3 kinds of job. Pick one to see what they paid and said.
Dave9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★
this place always does a superior job in every way with our dog, Young Lonesome Cowboy Billy. This time, they trimmed his beard way down and it actually made him less of an evil overlord. 15/10 recommend.
Hayley7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I brought a family member’s dog in for a much needed nail trim today. They were so friendly and helpful, no judgement at all, and they were so so patient with him! Good vibes all around! Thanks SO much!
Dog nail trimming
S.Local Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Safe, friendly staff who made us feel welcome. Our dog was overdue for a groom and they were not judgmental at all. Listened to my requests and executed them perfectly. Parking lot had plenty of spaces.
Dog groomingDog full service groomingDog nail trimming
BridgetLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Can’t say enough great things about this place! From booking the appointment to picking up my dog- wonderful experience! I have had my corgi who just turned 1 to other groomers ( big name stores) was not satisfied) Pet Styles of Kettering AMAZING! My dog looked and smelled wonderful - my dog never looked and smelled…
Reasonable priceDog anal gland expressionDog groomingDog bathing and blow dry
Ryan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have special needs pets and we couldn't be happier with the way they are treated and the results. Highly recommend!
JanLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My 15 yr old loves her pampering, while my rambunctious 2 yr old surprised me on how well she behaved for Richard. 5 stars from our pups.
this place always does a superior job in every way with our dog, Young Lonesome Cowboy Billy. This time, they trimmed his beard way down and it actually made him less of an evil overlord. 15/10 recommend.
Response from the owner · 9 hours ago
I'm dying 💀💀💀💀 I call him Billiam H Casey and an assortment of other names. The beard was kind of a happy accident, and I agree it gave him a Boyish Youthful Wholesome quality. The long beard says, "I've seen things you wouldn't have lived through, kid." And the short one is, "It's a fine day for galavanting, m'lord!"
Hayley Marie7 reviewsiTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
I brought a family member’s dog in for a much needed nail trim today. They were so friendly and helpful, no judgement at all, and they were so so patient with him! Good vibes all around! Thanks SO much!
Services: Dog nail trimming
Response from the owner · 6 months ago
Thank you so much, we were very happy we could help and Toby is a sweet old man!
S.Local Guide · 10 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Safe, friendly staff who made us feel welcome. Our dog was overdue for a groom and they were not judgmental at all. Listened to my requests and executed them perfectly. Parking lot had plenty of spaces.
Services: Dog grooming, Dog full service grooming, Dog nail trimming
Response from the owner · 7 months ago
Thank you so much! This review means so much to us! We appreciate you trusting us with your friend!
Bridget ThomasLocal Guide · 24 reviewsiTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
Can’t say enough great things about this place! From booking the appointment to picking up my dog- wonderful experience! I have had my corgi who just turned 1 to other groomers ( big name stores) was not satisfied) Pet Styles of Kettering AMAZING! My dog looked and smelled wonderful - my dog never looked and smelled better. My dog was very happy when I picked him up. You can tell they love your pet and their job. Very friendly staff -Highly recommend.
Price assessment: Reasonable price
Services: Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming
Response from the owner · a year ago
Thank you so much! Baxter is ADORABLE and we loved having him in the shop!
Ryan Vingris9 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
My 15 yr old loves her pampering, while my rambunctious 2 yr old surprised me on how well she behaved for Richard. 5 stars from our pups.
Shy Guy Fox (ShyGuyFox)Local Guide · 84 reviewsiTotal number of Google reviews Shy has written across all businesses on Google Maps, not just this one.
My 3 Spice girl dachshunds have enjoyed their spa days for the past several years! Richard, Kristina, and Dan are the friendliest and most professional staff I've ever encountered!
Response from the owner · 2 years ago
Thank you so much! We love Pepper, Nutmeg and Ginger a ton and we're so happy you like our work with them!
amy partinLocal Guide · 27 reviewsiTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
