iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%59+14.3Value 14%57+8.1Replies to reviews 7%45+3.2Craft & service penalty0−10Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#209 of 230 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 9%
4.6★★★★★50 Google reviews · 11 photos
88%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise the grooming quality, noting that staff handle anxious pets well and provide friendly service. Recurring themes include effective trimming, bathing, and nail clipping for various breeds. However, low-star reviews highlight a pattern of unmet expectations, specifically citing dogs that were shaved too short or not properly groomed despite specific instructions, along with complaints about long wait times and poor communication regarding appointment status.
Google rating: 4.6 out of 5 from 50 reviews (88% five-star).
Reviews on this page: 50 Google reviews (43 with written comments, 3 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: September 25, 2026.
Service: Mobile Dog Groomer serving Gillette, Wyoming.
Data from Google, last updated November 1, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Petco GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming: 69/100 on this factor. Category median: 87.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming: 59/100 on this factor. Category median: 82.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming: 0/100 on this factor. Category median: 96.F
0
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming: 57/100 on this factor. Category median: 96.C
57
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming: 45/100 on this factor. Category median: 51.C
45
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
4.6of 5
5 stars4488%
4 stars12%
3 stars00%
2 stars12%
1 star48%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
93%praise
Praise3793%
Complaints38%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price433%
Reasonable867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1640%
Staff & attitude1640%
Would recommend38%
Speed & response25%
Honesty & trust25%
Price & value13%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Steven always does an amazing job with my fur babies.”
“Professional, Skilled Grooming and Friendly, Quality Customer Service.”
“She looks beautiful 😍 5 stars 🌟 thank you!”
“He also did a quick nail trim on my 8 month old Jack Russell who is normally unmanageable.”
“Only person I trust them with”
“She likes Steven a great deal.”
People customers mention
Steven4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Petco Grooming for 5 kinds of job. Pick one to see what they paid and said.
Cynthia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I brought my Chihuahua in for a "professional" groom to not only get a full groom for her but to also get her some socializing. She comes from a hoarding situation and, while she is a sweet girl, she needs to be handle by others too. Vanessa did just that and said by girl did well! Thank you Vanessa!
Reasonable priceDog ear cleaningDog bathing and blow dryDog nail trimming
Susan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★
Rowdy really looks nice and clean. Glad about most of the trimming, but upset over shaved belly.
Great priceDog grooming
Camillia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Our schnauzer gets so matted and greasy and when we brought her in I was worried they'd have to shave her face. I am extremely happy with how well they took great care of our girl! She looks beautiful 😍 5 stars 🌟 thank you!!
Reasonable price
Tammy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Steven was wonderful with my two pups. Excellent customer service and he did a fabulous job.
Reasonable priceDog grooming
Hope10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Steven always does an amazing job with my fur babies. Only person I trust them with
Great price
Heather4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Joe is the absolute best groomer. We love him so much. Walter always gets the best care and cut:. We can’t say more about Joe.. he is fabulous..
Professional, Skilled Grooming and Friendly, Quality Customer Service.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Response from the owner · a month ago
Thank you for sharing your feedback, Dale. We are delighted that our team provided quality service, as we strive to create a positive experience. We hope to see you and your pet again!
Cynthia Treadwell1 reviewiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
I brought my Chihuahua in for a "professional" groom to not only get a full groom for her but to also get her some socializing. She comes from a hoarding situation and, while she is a sweet girl, she needs to be handle by others too. Vanessa did just that and said by girl did well! Thank you Vanessa!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog nail trimming
Response from the owner · a month ago
Hi Cynthia. Thank you for your wonderful feedback about your dog's grooming experience! We're delighted to hear she left looking and feeling her best. See you both again!
Ed RobinsonLocal Guide · 15 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Hi Ed, we're delighted our team delivered a result that left such a great impression. Helping pets look and feel their best is our passion. We look forward to your pet's next visit!
Gary1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Rowdy really looks nice and clean. Glad about most of the trimming, but upset over shaved belly.
Price assessment: Great price
Services: Dog grooming
Response from the owner · a year ago
Hi Susan. We're glad to hear Rowdy looks nice and clean, and we appreciate your feedback on the grooming details. We understand the importance of aligning each service with pet parent expectations. Please let us know at (307) 686-3057, so we can honor our 100% satisfaction guarantee and make it right.
Deb Morgan6 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Our schnauzer gets so matted and greasy and when we brought her in I was worried they'd have to shave her face. I am extremely happy with how well they took great care of our girl! She looks beautiful 😍 5 stars 🌟 thank you!!
Price assessment: Reasonable price
Response from the owner · 5 months ago
Hi Camillia! We’re delighted our team provided such attentive care and made your schnauzer look gorgeous. It’s wonderful to know you left feeling happy and confident with the results. We appreciate your trust and look forward to caring for her again!
Richard Gaffield6 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Steven always does a great job with our Chloe. She likes Steven a great deal.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 2 years ago
Hi Richard. We're thrilled to hear you had a positive experience with our grooming staff! Providing top-notch care for your pets is our priority, and we appreciate your kind words. Thanks for trusting us with your furry friend's grooming needs!
Grace Baker1 reviewiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Thank you for sharing your feedback with us, Grace. We’re so glad Charlie’s grooming turned out well and that his visit left such a positive impression. It’s wonderful to know our team’s care and attention made a difference, and we look forward to welcoming you both again soon.
Tammy Sakultarawattn10 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Steven was wonderful with my two pups. Excellent customer service and he did a fabulous job.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 9 months ago
Hi Tammy. We're thrilled to hear that you and your two pups had a wonderful experience. We love providing excellent customer service, and it's fantastic to know that we met your expectations. We're excited to welcome you and your furry friends back soon! 💖
