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Petco Grooming

Pet groomer · Irving, TX · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%71+17.2Value 14%58+8.2Replies to reviews 7%32+2.3Craft & service penalty55−4.5Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#98 of 125 pet servicesPosition by Experts Score among all companies we track in this category. · better than 22%
4.6 ★★★★★ 131 Google reviews · 24 photos
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
Oct 2026latest review

Petco Grooming at a glance

Customers frequently praise the groomers for their professionalism, patience with anxious pets, and ability to handle matted coats. Services include baths, nail trims, and full grooms, with many noting the staff's friendly demeanor and the quality of the final results. However, recurring criticisms involve pricing increases and instances of injury, such as cuts or ear infections, leading some reviewers to express dissatisfaction with the care provided.

  • Google rating: 4.6 out of 5 from 131 reviews (85% five-star).
  • Reviews on this page: 131 Google reviews (102 with written comments, 11 with photos).
  • Owner responses: the business replied to 47% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Pet Service serving Irving, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction71Reliability71Craft & service55Value58Momentum100Replies to reviews32Satisfaction: 71 (median 80)Reliability: 71 (median 72)Craft & service: 55 (median 95)Value: 58 (median 94)Momentum: 100 (median 100)Replies to reviews: 32 (median 48)
Petco GroomingPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming: 71/100 on this factor. Category median: 80.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming: 71/100 on this factor. Category median: 72.B
71
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming: 55/100 on this factor. Category median: 95.C
55
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming: 58/100 on this factor. Category median: 94.C
58
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming: 32/100 on this factor. Category median: 48.D
32

Bar = this company · dark tick = category median.

Star ratings

131 Google reviews we collected

  • 5 stars11285%
  • 4 stars65%
  • 3 stars00%
  • 2 stars32%
  • 1 star108%

Praise vs complaints

Phrases our text analysis found in 102 written reviews

  • Praise7697%
  • Complaints23%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price415%
  • Reasonable1765%
  • Overpriced312%
  • Not sure28%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3646%
  • Staff & attitude3342%
  • Price & value45%
  • Speed & response23%
  • Would recommend23%
  • Honesty & trust11%

What customers talk about

We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kind, professional Michael always does a great job with our Schnauzer Elliott.”
    “They missed a handsome tip for not working in a nail trim which doesn’t need an appointment.”
  • “Michael did a fantastic job grooming my sweet baby!”
  • “Great grooming with fair prices.”
  • “Really nice people, fast too.”
  • “Angie is my go-to groomer.”
  • “We trust her with our baby chihuahua.”

People customers mention

  • Angie 4 reviews
  • Juana 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Petco Grooming for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Mandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brittany is the best! I know Pepe can be a handful with his anxiety so I truly appreciate her taking her time with him and making sure he looks the cutest!

Customer photo from Mandy's review
Dog groomingDog bathing and blow dryDog full service grooming
Rhonda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael did a fantastic job grooming my sweet baby! We had a wonderful groomer experience and will definitely be returning. Thank you so very much.

Reasonable priceDog ear cleaningDog groomingDog full service grooming
BrandyLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had my Labrador Retriever's nails trimmed, and while the service was satisfactory, I found the pricing to be a bit high.

OverpricedDog nail trimming
Thuy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Angie is my go-to groomer. I foster lots of dogs who have endured neglect. They come to me from the shelter matted, caked in feces, and urine staining their fur. They're terrified. Angie handles each of them with so much care and patience. She makes them feel safe and the end result is total transformation. The dogs…

Alma9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I cannot say enough wonderful things about this grooming experience. Amazing service! My rescue dog can be a bit anxious, but the groomer was so gentle and understanding. My pup looked and felt great afterward. Before and after pictures. Thank you so much

Customer photo from Alma's reviewCustomer photo from Alma's review
Reasonable priceDog groomingDog nail trimming
Everett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Levi had a bath trimmed nails and tooth brush. Michael was outstanding.. cashier young man was very surly. Not going to affect reward for groomer.

Reasonable price

Photos

Customer reviews

4.6 ★★★★★ 131 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cindy Santoscoy6 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and great service!

Response from the owner · a year ago

Your kind review means so much to us, Cindy! Our team works hard to ensure every visit is enjoyable, and we’re glad their efforts stood out. Thank you for sharing your experience, and we hope to welcome you back soon!

Gunnar ScholerLocal Guide · 19 reviewsTotal number of Google reviews Gunnar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Earl does a great job with our two dogs. The dogs enjoy visiting Earl!

  • Price assessment: Reasonable price
  • Services: Dog grooming
Response from the owner · 4 months ago

We're excited to be part of your dogs' routine, Gunnar. Our goal is to make every visit easy and positive, ensuring pets and their families feel valued. We can't wait to see you all again soon!

Mike Haggerty6 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brittany is very good at what she does. Very professional

  • Price assessment: Overpriced
  • Services: Dog bathing and blow dry
Response from the owner · 2 months ago

Hi Mike! We're glad you received professional, quality service during your visit. Our team aims to create a positive and supportive experience for every pet and pet parent. We look forward to seeing you and your pet again!

Mandy Franco4 reviewsTotal number of Google reviews Mandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brittany is the best! I know Pepe can be a handful with his anxiety so I truly appreciate her taking her time with him and making sure he looks the cutest!

  • Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Response from the owner · a month ago

Hi Mandy! We're glad Pepe receives such patient and attentive care during his grooming visits and always leaves looking his best. Our team aims to provide a comfortable grooming experience for every pet and pet parent. We look forward to seeing you both again!

Donna Snider4 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kind, professional Michael always does a great job with our Schnauzer Elliott.

  • Price assessment: Reasonable price
  • Services: Dog grooming
Response from the owner · 2 months ago

Hi Donna. Our team is committed to delivering attentive, professional care that helps every pet and pet parent feel confident and supported. We'll be glad to serve you and Elliot again soon!

Rhonda Sachse9 reviewsTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michael did a fantastic job grooming my sweet baby! We had a wonderful groomer experience and will definitely be returning. Thank you so very much.

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog grooming, Dog full service grooming
Response from the owner · 3 months ago

Thank you for sharing your positive experience, Rhonda. We're glad to hear that Michael provided such fantastic care and a wonderful grooming experience for your little one. We look forward to welcoming you and your pet back soon. 😍

Brandy PageLocal Guide · 85 reviewsTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had my Labrador Retriever's nails trimmed, and while the service was satisfactory, I found the pricing to be a bit high.

  • Price assessment: Overpriced
  • Services: Dog nail trimming
Response from the owner · 4 months ago

Thank you for sharing your feedback, Brandy. We’re glad to hear the nail trim service for your Labrador Retriever was satisfactory. We aim to balance affordability with quality care, and we will take your comments into consideration as we review our pricing strategy.

Thuy Huynh8 reviewsTotal number of Google reviews Thuy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Angie is my go-to groomer. I foster lots of dogs who have endured neglect. They come to me from the shelter matted, caked in feces, and urine staining their fur. They're terrified. Angie handles each of them with so much care and patience. She makes them feel safe and the end result is total transformation. The dogs come out clean, groomed, trimmed and feeling much better. Angie is also great at fitting me in since I often try to come from the shelter straight to the salon without going home first because the pups are in such need for a bath. I appreciate Angie and the entire grooming team is always friendly when we are checking in and out. Thank you PetCo!

Response from the owner · 4 months ago

Thank you for your kind review, Thuy! Providing an exceptional experience for pets and pet parents is our passion, and we’re delighted that our team could make your visit a great one. We hope to see you and your dogs again!

Whitney Martin2 reviewsTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really nice people, fast too.

  • Price assessment: Reasonable price
  • Services: Dog nail trimming
Response from the owner · 4 months ago

Thank you for the 5-star review, Whitney! We're grateful to have met your expectations, and we look forward to welcoming you back!

Alma9 reviewsTotal number of Google reviews Alma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot say enough wonderful things about this grooming experience. Amazing service! My rescue dog can be a bit anxious, but the groomer was so gentle and understanding. My pup looked and felt great afterward. Before and after pictures. Thank you so much

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog nail trimming
Response from the owner · 5 months ago

We’re overjoyed to hear how gentle and understanding our team was with your pet, Alma. Creating a calm, caring grooming experience is always our goal, and it’s wonderful to know your dog left looking great. We can’t wait to welcome you both back again!

Petco Grooming on Google Maps →

Business details