iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%86+24.3Replies to reviews 8%85+7Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★289 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the store's communication, punctuality, and professional installation services for flooring, tile, and remodels. Positive reviews highlight efficient scheduling, attentive staff, and high-quality results. However, low-star reviews cite recurring issues with missed appointments, poor follow-up on quotes, and unresolved installation errors that required extended resolution efforts.
Google rating: 4.9 out of 5 from 289 reviews (96% five-star).
Reviews on this page: 289 Google reviews (271 with written comments, 51 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 15, 2026.
Service: Floor Refinishing Service serving Heath, Texas.
Data from Google, last updated October 31, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PK Floors Plus Design & Remodel: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PK Floors Plus Design & Remodel: 86/100 on this factor. Category median: 96.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PK Floors Plus Design & Remodel: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PK Floors Plus Design & Remodel: 85/100 on this factor. Category median: 83.A
85
Bar = this company · dark tick = category median.
Star ratings
289 Google reviews we collected
4.9of 5
5 stars27696%
4 stars31%
3 stars10%
2 stars10%
1 star83%
Praise vs complaints
Phrases our text analysis found in 271 written reviews
97%praise
Praise53997%
Complaints153%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12022%
Would recommend11320%
Quality & results11120%
Speed & response9116%
Communication5510%
Price & value428%
Honesty & trust224%
What customers talk about
We read 271 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“And at the end, I love the beautiful wood floor which was professional installed by a great crew that worked very well together.”
“It gives me pleasure to give 5 Stars the Keith, Nicholas and Alexander.”
“Jerico explained the project clearly and did an excellent job with the installation of the roof vent for my new microwave.”
“By far the worst flooring experience I have ever had.”
“Both Keith and Jose were great to work with—always prompt, professional, and incredibly helpful with any questions we had throughout the process.”
“…s not able to complete the remediation, which caused another week of delay and frustration.…”
“I don't know you'll find another company that thrives on communication, variety, and great Customer Service from the start!”
“They sent Jericho to do a free estimate and to ensure they could suggest options that would work.”
“There is no hidden charges or surprises.”
“So in all honesty It's basically your One-Stop Shop for all your interior needs!”
People customers mention
Patrick26 reviews
Keith22 reviews
Rockwall18 reviews
Richard13 reviews
Delilah8 reviews
Cesar8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBelinda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It gives me pleasure to give 5 Stars the Keith, Nicholas and Alexander. The floor job at my house was a difficult one. But I never heard Nicholas nor Alexander complain one bit … they just kept working diligently to get the job done. And Keith, he kept me fully informed as to the progress of the job. And at the end,…
JJoseLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Absolutely PK's is just that and more. I don't know you'll find another company that thrives on communication, variety, and great Customer Service from the start! So in all honesty It's basically your One-Stop Shop for all your interior needs!
SSuprina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our dishwasher flooded our house, and we decided to do a few extra upgrades during the repairs. Everyone was professional, and Keith kept us informed during the process. As always there are hiccups during any remodel, and everyone jumped to get everything back on track. We were extremely pleased with the final results.
LLee13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Patrick and team are world class. They know their products, are great to work with during process and guarantee their work after with a personal touch. Highly recommend!
LLaura10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had the bet experience with Vent Hood/PK Floors Design and Remodel. Jerico explained the project clearly and did an excellent job with the installation of the roof vent for my new microwave. Would recommend.
JJeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed a new vent/hood for my stove. Contact we easy. They sent Jericho to do a free estimate and to ensure they could suggest options that would work. He was friendly and explained the process. Received the estimate and approved it. The process and the install went very well. Very happy with the vent and the…
It gives me pleasure to give 5 Stars the Keith, Nicholas and Alexander. The floor job at my house was a difficult one. But I never heard Nicholas nor Alexander complain one bit … they just kept working diligently to get the job done. And Keith, he kept me fully informed as to the progress of the job. And at the end, I love the beautiful wood floor which was professional installed by a great crew that worked very well together. Thank you guys!
Response from the owner · a week ago
Hi Belinda,
Thank you for the wonderful 5-star review! Challenging floor projects require true craftsmanship, and we’re so proud of Nicholas and Alexander for their dedicated, positive work, as well as Keith for keeping you informed throughout the entire process.
Knowing that their teamwork resulted in a gorgeous wood floor you love is the ultimate reward. Thank you for choosing PK Floors!
-Team PK Floors Plus
J
Jose MataLocal Guide · 39 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Absolutely PK's is just that and more. I don't know you'll find another company that thrives on communication, variety, and great Customer Service from the start! So in all honesty It's basically your One-Stop Shop for all your interior needs!
Response from the owner · 2 weeks ago
Thanks for the 5-star review Jose!
-Team PK Floors Plus
T
Tina Miller1 reviewiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Exceptional quality and service. Very happy customers.
Thank you.
Response from the owner · 2 weeks ago
Hi Tina,
Thank you for the fantastic feedback! "Exceptional quality and service" is exactly what we strive for on every project, and we are so glad to count you among our happy customers. We truly appreciate your business!
-Team PK Floors Plus
S
Suprina Marshall7 reviewsiTotal number of Google reviews Suprina has written across all businesses on Google Maps, not just this one.
Our dishwasher flooded our house, and we decided to do a few extra upgrades during the repairs. Everyone was professional, and Keith kept us informed during the process. As always there are hiccups during any remodel, and everyone jumped to get everything back on track. We were extremely pleased with the final results.
Response from the owner · 2 weeks ago
Hi Suprina,
Turning a flood into a gorgeous home upgrade takes resilience, and we loved partnering with you through the entire process!
Remodeling always throws a few curveballs, but keeping you in the loop and solving issues immediately is always Keith and the crew's top priority. Knowing that you are extremely pleased with the end result means the world to us. Thank you for choosing PK Floors!
-Team PK Floors Plus
L
Lee Martin13 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Patrick and team are world class. They know their products, are great to work with during process and guarantee their work after with a personal touch. Highly recommend!
Response from the owner · 2 weeks ago
Thank you so much for the incredible review! Calling Patrick and the crew "world class" is just about the highest compliment we could ever receive.
We take immense pride in our product knowledge and believe that standing behind our craftsmanship with a personal touch is what truly sets us apart. Thank you for trusting PK Floors and for highly recommending our team!
-Team PK Floors Plus
T
Tom Mendoza13 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Always a great finished product! Timeline is great too.
Response from the owner · 2 weeks ago
Hi Tom,
Thank you for the great review! Quality results delivered on time is what we always aim for, and we’re thrilled to hear we hit the mark for you. We appreciate your business!
-Team PK Floors Plus
L
Laura Mallett10 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I had the bet experience with Vent Hood/PK Floors Design and Remodel. Jerico explained the project clearly and did an excellent job with the installation of the roof vent for my new microwave. Would recommend.
Response from the owner · 3 weeks ago
Hi Laura,
Thank you for sharing your experience! We’re so glad Jericho could make the process clear and hassle-free for your microwave roof vent installation.
We really appreciate your recommendation and look forward to helping you with any future projects!
-Team PK Floors Plus
J
Jeff Connelly4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Needed a new vent/hood for my stove. Contact we easy. They sent Jericho to do a free estimate and to ensure they could suggest options that would work. He was friendly and explained the process. Received the estimate and approved it. The process and the install went very well. Very happy with the vent and the service from estimate to invoicing. I would absolutely do business with PK again if I had a similar project.
Response from the owner · a month ago
Hi Jeff,
Thank you for the great review! We know how important it is to have clear, hassle-free communication from estimate to completion, so we’re glad Jericho and the team made the process easy for you.
Enjoy your new stove vent hood, and we look forward to doing business with you again down the road!
-Team PK Floors Plus
D
Debbie DeRosa11 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
PK flooring employees are great to work with. Keith was the project manager and was amazing during the job. The workers that laid the flooring were very professional and kind. Overall experience was perfect. Would highly recommend PK floors to all.
Response from the owner · a year ago
Hi Debbie! We’re so grateful for your kind words. It’s wonderful to hear that Keith and the team made the process enjoyable and professional. Thank you for recommending PK Floors—we’re always here to help!
M
Mandy Peek3 reviewsiTotal number of Google reviews Mandy has written across all businesses on Google Maps, not just this one.
This is our second time using PK Floors, and once again, we had a wonderful experience. Most recently, we hired them to extend our wood flooring throughout our home, and we couldn’t be happier with the results. Both Keith and Jose were great to work with—always prompt, professional, and incredibly helpful with any questions we had throughout the process. Their communication and attention to detail made everything easy from start to finish. We would absolutely recommend PK Floors and wouldn’t hesitate to use them again for future projects!
Response from the owner · a month ago
Hi Mandy,
There is no higher compliment than a returning client! Thank you so much for trusting us again to extend your wood flooring.
Keith and Jose send their warmest thanks for the praise. They loved working with you. We’re so glad everything was easy from start to finish. Enjoy your gorgeous, updated floors!
-Team PK Floors Plus
