PlayTime Pet Sitters & Dog Walkers of Colorado Springs
Dog walker · Colorado Springs, CO · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%44+3.1Momentum penalty73−2.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 19%
4.9★★★★★247 Google reviews · 23 photos
96%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
PlayTime Pet Sitters & Dog Walkers of Colorado Springs at a glance
Google reviewers rate PlayTime Pet Sitters 4.9 out of 5 based on 247 reviews, with the owner responding to 52% of them. Clients frequently praise the team for punctuality, detailed photo updates, and flexible in-home care for dogs and cats. However, a recurring criticism involves lost keys and unresolved refund disputes, with some customers reporting that the company failed to return property or provide promised compensation after service cancellations.
Google rating: 4.9 out of 5 from 247 reviews (96% five-star).
Reviews on this page: 247 Google reviews (238 with written comments, 38 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: October 3, 2026.
Service: Dog Walker serving Colorado Springs, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PlayTime Pet Sitters & Dog Walkers of Colorado Springs: 81/100 on this factor. Category median: 93.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PlayTime Pet Sitters & Dog Walkers of Colorado Springs: 71/100 on this factor. Category median: 85.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PlayTime Pet Sitters & Dog Walkers of Colorado Springs: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PlayTime Pet Sitters & Dog Walkers of Colorado Springs: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PlayTime Pet Sitters & Dog Walkers of Colorado Springs: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PlayTime Pet Sitters & Dog Walkers of Colorado Springs: 44/100 on this factor. Category median: 81.C
44
Bar = this company · dark tick = category median.
Star ratings
247 Google reviews we collected
4.9of 5
5 stars23696%
4 stars31%
3 stars10%
2 stars21%
1 star52%
Praise vs complaints
Phrases our text analysis found in 238 written reviews
93%praise
Praise34493%
Complaints247%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1338%
Reasonable2162%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend9927%
Staff & attitude9325%
Quality & results5415%
Honesty & trust5014%
Communication298%
Speed & response288%
Price & value154%
What customers talk about
We read 238 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend them to anyone looking for personalized pet sitting!”
“I would not recommend this service due to their sloppiness and lack of attention to detail.”
“They were incredibly kind, caring and attentive to our dog Buddy, and it was such a comfort knowing our furry family member was in such good hands whi…”
“Unprofessional, expensive and there are many other services available.”
“They are very thorough to make sure they have all the information they need to take care of our pet.”
“They kept us updated, took wonderful care of our home, and treated everything with genuine care and respect.”
“We have used them several times over the years and would not trust anyone else (besides family & close friends) with our “babies” and our house.”
“They've always been communicative, responsive, flexible, and we really enjoy the visit summaries that show how much our pets enjoy the visits!”
“This was never communicated to us, and the rotating sitters did not seem familiar with our home or our dogs.”
“…an overnight visit with drop-ins when I’ve been out of town or just quick drop-ins when my dogs need a break, I get wonderful and timely updates with…”
“…r furry kids, and the peace of mind in knowing that if our return is delayed, they'll continue to care for them until we get home.…”
“I also think their prices are very reasonable for the excellent service they provide.”
“…ling of the most recent incident, the service has not been worth the cost, the stress, or the cleanup afterward.…”
People customers mention
Susan33 reviews
Petsitters11 reviews
Kerry8 reviews
Rosalind7 reviews
Laura7 reviews
Deb7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PlayTime Pet Sitters & Dog Walkers of Colorado Springs for 4 kinds of job. Pick one to see what they paid and said.
Michalena3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We couldn't have asked for a better dog and house sitter than Playtime Pet Sitters.
They were incredibly kind, caring and attentive to our dog Buddy, and it was such a comfort knowing our furry family member was in such good hands while we were away.
They kept us updated, took wonderful care of our home, and treated…
Reasonable priceDog walkingDog sitting (in-home)
Karlee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Playtime pet sitters is the best pet walking service in Colorado Springs. They are so professional and take amazing care of my dog Millie. They treat her like family and she LOVES them!! Millie has had some medical issues lately and I feel so safe leaving her with all of her dog walkers. They are gentle and caring…
Reasonable priceDog walking
Stacey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can’t say enough positive things about my experiences with Playtime Petsitters (and specifically Katelyn and Susan). They are so conscientious, extremely professional, and most important - my boys LOVE them❤️ Whether it’s an overnight visit with drop-ins when I’ve been out of town or just quick drop-ins when my…
Great priceDog sitting (in-home)
ElizabethLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We love PlayTime Pet Sitters! They are very thorough to make sure they have all the information they need to take care of our pet. We always feel happy and confident in their services and know that she is in good hands while we’re out of town. I would highly recommend them to anyone looking for personalized pet sitting!
Reasonable priceDog walkingDog sitting (in-home)
Bernice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
A shout out to the wonderful petsitters, Dora, Rosalind, Anne, Laura, McKenzie and Kerry, who provided loving care to our fur babies (2 cats) while we were on vacation.
Their attention to detail in providing care gave my husband and I peace of mind while we were away.
In order not to create anxiety and stress for…
Great priceCat sitting (in-home)
Jon8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I so appreciate this team and the way they care for my dogs!! They send a write up after each visit with pictures which is nicely detailed and it’s really appreciated. I think this may be our 3rd/4th time using this team and we will sure continue!! If you’re looking for excellent pet care, look no further!
We couldn't have asked for a better dog and house sitter than Playtime Pet Sitters.
They were incredibly kind, caring and attentive to our dog Buddy, and it was such a comfort knowing our furry family member was in such good hands while we were away.
They kept us updated, took wonderful care of our home, and treated everything with genuine care and respect.
We came home to a happy, relaxed dog and a clean, well-cared for house. We truly appreciate the thoughtfulness and peace of mind they gave us, and we would absolutely love to have them stay again. We highly recommend them!
Price assessment: Reasonable price
Services: Dog walking, Dog sitting (in-home)
Karlee Hepp5 reviewsiTotal number of Google reviews Karlee has written across all businesses on Google Maps, not just this one.
Playtime pet sitters is the best pet walking service in Colorado Springs. They are so professional and take amazing care of my dog Millie. They treat her like family and she LOVES them!! Millie has had some medical issues lately and I feel so safe leaving her with all of her dog walkers. They are gentle and caring and make sure she gets plenty of love! I would recommend them to anyone!
Price assessment: Reasonable price
Services: Dog walking
Stacey Gearhart4 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
I can’t say enough positive things about my experiences with Playtime Petsitters (and specifically Katelyn and Susan). They are so conscientious, extremely professional, and most important - my boys LOVE them❤️ Whether it’s an overnight visit with drop-ins when I’ve been out of town or just quick drop-ins when my dogs need a break, I get wonderful and timely updates with lots of pictures. I trust them completely and am so grateful that we have such a great option in Colorado Springs!
Price assessment: Great price
Services: Dog sitting (in-home)
Elizabeth WaldoLocal Guide · 20 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We love PlayTime Pet Sitters! They are very thorough to make sure they have all the information they need to take care of our pet. We always feel happy and confident in their services and know that she is in good hands while we’re out of town. I would highly recommend them to anyone looking for personalized pet sitting!
Price assessment: Reasonable price
Services: Dog walking, Dog sitting (in-home)
Bernice Delaney4 reviewsiTotal number of Google reviews Bernice has written across all businesses on Google Maps, not just this one.
A shout out to the wonderful petsitters, Dora, Rosalind, Anne, Laura, McKenzie and Kerry, who provided loving care to our fur babies (2 cats) while we were on vacation.
Their attention to detail in providing care gave my husband and I peace of mind while we were away.
In order not to create anxiety and stress for myself and our animals Play time pet sitters provided in-home care, and administered daily medication for one of our cats. They also took in our mail. They do provide a few other services.
I would highly recommend PlayTime Pet Sitters and any one of their lovely care givers to watch over your pet(s).
Price assessment: Great price
Services: Cat sitting (in-home)
Tara Azevedo5 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Edit: I have been unable to get my key back from Susan. She admits that it must have been mislabeled and that this is inexcusable. She said that if she could not locate it, she would re-key my home, then proceeded to ghost me. Beware.
We have used Playtime Petsitters on four occasions since moving to the Springs. I have over 25 years of experience hiring petsitters and was fortunate to have the same sitter for 12 of those years, so I’m very familiar with what consistent, reliable care looks like.
The good:
I was impressed with owner Susan’s responsiveness during my initial call. She was friendly, helpful, and walked me through the process. Our meet‑and‑greet was scheduled a couple of weeks out, and the sitter we met was friendly and someone I felt comfortable with.
Where things fell short:
During our first three‑night trip, I was surprised to see a different person in our home for almost every visit — four sitters total, only one of whom we had met. This was never communicated to us, and the rotating sitters did not seem familiar with our home or our dogs. Additionally, the time between the evening and morning visits was consistently 12–13 hours, which is longer than we were comfortable with (and documented in their portal notes).
Our second and third bookings were short and uneventful, which we appreciated.
Unfortunately, our most recent experience was not positive.
Our dogs were not walked for the first two days because the assigned sitter reported they were “too sick” to walk them. I’m unsure why someone unable to perform basic duties was sent to our home. When I contacted Susan, she did not recognize my name, address, or dogs, despite having personally cared for them on a previous visit. She did step in to take over the remaining visits, which I appreciated.
However, on Sunday — the day before our return — she called to say there had been an accident in the house and that it was “messy.” She preferred to leave it to “solidify” because it would be easier to clean later. I strongly disagreed and directed her to the cleaning supplies. She was argumentative but said she would return to clean it.
We arrived home the next day around 2 p.m. to find feces throughout the house, clearly from the prior morning. It was crusted, smelled like a kennel, and had been tracked everywhere by the dogs. This was despite three additional visits after the accident occurred.
Since returning home, I have attempted multiple times to reconnect with Susan to discuss what happened. Communication has been minimal, and the responses I have received have been excuses rather than accountability.
Bottom line:
This is marketed as a premium service, but our experience did not reflect that. Between the lack of communication, rotating sitters, long gaps between visits, and the unacceptable handling of the most recent incident, the service has not been worth the cost, the stress, or the cleanup afterward. I hope this feedback helps others make an informed decision.
Jon magistro8 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
I so appreciate this team and the way they care for my dogs!! They send a write up after each visit with pictures which is nicely detailed and it’s really appreciated. I think this may be our 3rd/4th time using this team and we will sure continue!! If you’re looking for excellent pet care, look no further!
Services: Dog sitting (in-home)
Nate Hodges3 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
We contacted playtime pet sitters for our recent vacation to watch our two beagle boys while we were away. We’ve had not so great experiences with kennels in Colorado Springs and saw the excellent reviews for playtime and decided to contact them. They were so thorough when meeting our boys about every aspect of their individual needs as well as watching our home. Everyone at playtime was so professional and so obviously in love with animals that they put our fears to rest right away. The peace of mind we got from their detailed pet updates and pics was priceless! They also spotted a broken sprinkler pipe in our yard and turned off the water which could have led to a disaster. My wife and I are huge fans and will DEFINITELY go to them for our next vacation! Couldn’t recommend them more!!!
Services: Other pet sitting (in-home), Dog walking
Carrie Sechel4 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
PlayTime Pet Sitters is fantastic! Our cat is a rescue and has a very hard time being boarded. We travel frequently and need reliable in-home visits for our cat. We are so thankful for PlayTime. From the beginning when they came over to meet our cat, we've been so impressed with their care for him, their professional approach, and their experience with cats. We love the daily updates when we're gone and can tell that our cat is well cared for. We highly recommend PlayTime!
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · 9 months ago
Hello Carrie & Nelson (meow),
We love taking care of Nelson. My favorite thing is that he likes to flop down on the rug and roll around when we first arrive. Gives us a 'welcome hiss' ☺️ Then comes over for snacks and attention. What a great little guy.
I'm glad you enjoy the time-stamped notes and photos from every visit.
Can't wait to care for him again!
Susan
CLPS
(Chief Litters Pan Scooper)
Cody Pullins1 reviewiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
We have been using PlayTime Pet Sitters for nearly ten years now. They have gone above and beyond countless times to make sure our dog has been taken care of. I have a variable schedule, and they have always been able to fit us in at a VERY short notice. I highly recommend them to anyone needing dog sitting services as they are extremely reliable and genuinely care about our dog’s need.
