Tax preparation · Newark, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%35+2.5Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★526 Google reviews · 6 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Plaza Tax Advisors five stars based on 526 reviews, frequently citing knowledgeable staff, friendly atmospheres, and efficient tax preparation services. Clients often highlight reasonable pricing and thorough explanations of deductions, noting that preparers communicate clearly and address questions without rushing. However, a minority of low-star reviews describe isolated incidents involving appointment scheduling errors, unreturned emails, and perceived lack of helpfulness regarding bookkeeping advice for small business owners.
Google rating: 5.0 out of 5 from 526 reviews (98% five-star).
Reviews on this page: 526 Google reviews (349 with written comments, 2 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 12, 2026.
Service: Tax Preparation Service serving Newark, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Plaza Tax AdvisorsTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plaza Tax Advisors: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plaza Tax Advisors: 93/100 on this factor. Category median: 88.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plaza Tax Advisors: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plaza Tax Advisors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plaza Tax Advisors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plaza Tax Advisors: 35/100 on this factor. Category median: 58.D
35
Bar = this company · dark tick = category median.
Star ratings
526 Google reviews we collected
5.0of 5
5 stars51398%
4 stars71%
3 stars20%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 349 written reviews
99%praise
Praise50299%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3144%
Reasonable3854%
Overpriced00%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16232%
Speed & response9819%
Quality & results8216%
Would recommend7114%
Price & value428%
Honesty & trust275%
Communication245%
What customers talk about
We read 349 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The folks at Plaza Tax Advisors are Honest, Very Kind, Very Knowledgable & have their clients Best Interest First & Foremost.”
“Friendly professionals who get the job DONE WELL and in a timely manner.”
“Patrick was knowledgeable, professional and got the job done!”
“I highly recommend them for getting the job done right!”
“…estions I have, have always been kind and professional, and have been reasonably priced.…”
“So knowledge and not overpriced.”
“I recommend Her any time she’s very professional, very knowledgeable and very honest when she does your taxes”
“They are very nice and explain in detail and cheaper than other places I couldn’t believe it I will be going back for sure they are very honest and do…”
People customers mention
Pete15 reviews
Shannon12 reviews
John12 reviews
Patrick9 reviews
Owen9 reviews
Weate8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Plaza Tax Advisors for 7 kinds of job. Pick one to see what they paid and said.
Dianne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The folks at Plaza Tax Advisors are Honest, Very Kind, Very Knowledgable & have their clients Best Interest First & Foremost. They are Real People that have been where you're at, so they understand our situations. It is a Family, Peter Friendly Atmosphere.
Great priceCryptocurrency tax planningTax problem consultingNew business tax consulting
Melissa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Plaza Tax Advisor’s really know their stuff!!!! They get you back the most from your return, and make you feel right at home. I highly recommend them for getting the job done right!!!
Reasonable priceIncome tax return preparation
Lisa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I am very pleased with Kristen on my taxes this year. She did a fabulous job. I recommend Her any time she’s very professional, very knowledgeable and very honest when she does your taxes
Tax problem consultingIncome tax return filingIncome tax return preparation
Joy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jerry is great to work with. He has been completing our taxes for years. We appreciate not having to stress over doing taxes on our own, as well as having a good conversation.
Income tax return preparation
Greg5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Alicia was very thorough and professional! She also shared her knowledge of tax deductions that were available for us to claim on Energy (replacing windows and exterior doors)
Reasonable price
Tammy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ive been going to plaza taxes for years. Always a great experience. Pete goes above and beyond. Very satisfied with plaza taxes. Will continue to use their service yearly.
The folks at Plaza Tax Advisors are Honest, Very Kind, Very Knowledgable & have their clients Best Interest First & Foremost. They are Real People that have been where you're at, so they understand our situations. It is a Family, Peter Friendly Atmosphere.
Price assessment: Great price
Services: Cryptocurrency tax planning, Tax problem consulting, New business tax consulting, Income tax return filing, Income tax return preparation, Payroll support, Business tax preparation
Melissa Hughes3 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Plaza Tax Advisor’s really know their stuff!!!! They get you back the most from your return, and make you feel right at home. I highly recommend them for getting the job done right!!!
Price assessment: Reasonable price
Services: Income tax return preparation
Lisa M Miller9 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I am very pleased with Kristen on my taxes this year. She did a fabulous job. I recommend Her any time she’s very professional, very knowledgeable and very honest when she does your taxes
Services: Tax problem consulting, Income tax return filing, Income tax return preparation
Joy Riffle7 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Jerry is great to work with. He has been completing our taxes for years. We appreciate not having to stress over doing taxes on our own, as well as having a good conversation.
Services: Income tax return preparation
Greg Unternaher5 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Alicia was very thorough and professional! She also shared her knowledge of tax deductions that were available for us to claim on Energy (replacing windows and exterior doors)
Price assessment: Reasonable price
Tammy Messina6 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Ive been going to plaza taxes for years. Always a great experience. Pete goes above and beyond. Very satisfied with plaza taxes. Will continue to use their service yearly.
Karrie Horton4 reviewsiTotal number of Google reviews Karrie has written across all businesses on Google Maps, not just this one.
I am really good at my profession - that does not include doing taxes!! Several years back, I made mistakes and decided I needed help. A friend recommended Plaza Tax Advisors and, working with Shannon, I have never had another moment of worry. Friendly professionals who get the job DONE WELL and in a timely manner.
Price assessment: Great price
Services: Income tax return filing, Income tax return preparation
Darren Kennedy2 reviewsiTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
