iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 23 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★135 Google reviews · 19 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$417typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate PlumbingPro Austin five stars based on 135 reviews, with the owner responding to all feedback. Customers frequently praise the company for punctual arrivals, clear communication, fair pricing, and thorough repairs for issues like leaks, clogs, and fixture installations. One low-star review criticized the initial phone interaction for feeling rushed, unprofessional, and lacking a proper greeting or company introduction.
Google rating: 5.0 out of 5 from 135 reviews (99% five-star).
Reviews on this page: 135 Google reviews (126 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Sink Repair Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
PlumbingPro AustinSink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PlumbingPro Austin: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PlumbingPro Austin: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PlumbingPro Austin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PlumbingPro Austin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
–
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
5.0of 5
5 stars13399%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
99%praise
Praise26899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2747%
Reasonable2646%
Overpriced00%
Not sure47%
$417-5% vs typical sink repair services
Middle half of what 34 customers paid ($239–$946) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6424%
Speed & response5520%
Quality & results4316%
Would recommend4316%
Honesty & trust2810%
Communication207%
Price & value176%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robert did a great job extremely professional showed up on time.”
“We had zoo dinner repair a pipe underneath our house that a route is grown into and they did it in a very quick efficient way”
“Robert did a fantastic job fixing a leak in my sync.”
“Great communication highly recommend don’t hesitate to reach out!”
“He genuinely cares about his team, his business, and his clients and does a fantastic job on putting a smile on everyone's face ☺️ 100% would recommen…”
“They communicated every step of the way and they completed everything on time and on budget.”
“I thought their pricing was fair (and it was highly transparent).”
People customers mention
Robert14 reviews
Pros6 reviews
Gutierrez3 reviews
Aaron3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PlumbingPro Austin for 8 kinds of job. Pick one to see what they paid and said.
Mika8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tech came during the 2 hour service window and was polite. He was thorough and gave helpful feedback
Paid $1–200Reasonable priceToilet repair
Larry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Plumbing Pro Austin did a fantastic job locating and repairing our leak. Since water takes the path of least resistance, pinpointing the exact source takes time and expertise. Once they found it and determined the necessary materials, Robert and Andy completed the repair in a single day. Thank you both for finishing…
Linda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
"Nate was my technician today. He was very knowledgeable, kind and thorough. I would highly recommend plumbing order and have many times in the past. They always do an amazing job and have good pricing!!
HeatherLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had Plumbing pro come to my nail salon to fix a non draining line. I knew it wasn't my pedicure chair, but the line. It has been blocked since Saturday. I put a liquid draining product in yesterday. It did not appear to have worked. However, when the plumber, Robert got here it drained right away. I had him go…
Paid $200–400Reasonable price
AdaLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They are quick to respond and keep you informed of the technician’s arrival . Joseph Gutierrez the plumber stayed until late working on the flange on the toilet.
He was respectful and cleaned up the area after he was done
Paid $400–600Not sureToilet repair
Lindy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Joseph, your Master Plumber, did an excellent job capping off my gas line. Both Joseph and James were extremely helpful by answering all of my questions.
We had zoo dinner repair a pipe underneath our house that a route is grown into and they did it in a very quick efficient way
Response from the owner · 3 weeks ago
Isaiah, glad we could get that pipe fixed quickly and cleanly even with the tricky routing under your house. We appreciate you sharing the feedback and will pass it on to the crew. If anything else pops up, we’ve got you.
Pamela Hailey-PettyLocal Guide · 59 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Robert did a great job extremely professional showed up on time. Great communication highly recommend don’t hesitate to reach out!
Response from the owner · 3 weeks ago
We’re glad Robert made a great impression, arriving on time and keeping communication clear. We appreciate the recommendation, and don’t hesitate to reach out if we can help again.
Julie Ann6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Robert did a fantastic job fixing a leak in my sync.
Response from the owner · 4 weeks ago
Erik, glad Robert could get that leak fixed for you. We’ll let him know you were pleased with the result. If anything else comes up, just give us a shout.
Myles Salem1 reviewiTotal number of Google reviews Myles has written across all businesses on Google Maps, not just this one.
Met Robert, super knowledgeable about plumbing. Would be a pleasure for anyone to work with.
Response from the owner · 4 weeks ago
Myles, we appreciate you noting Robert’s expertise. We’ll make sure he hears that you enjoyed working with him. Glad we could help and we’re here if you need anything else.
Mika Cole8 reviewsiTotal number of Google reviews Mika has written across all businesses on Google Maps, not just this one.
