Analyzing 5,431,0375.4M ReviewsFor 14,62314.6K Experts

Experts Reviews · Company report
Pointe Pest Control - Spokane logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%44+15.4Reliability 15%35+5.3Craft & service 20%69+13.8Value 10%56+5.6Momentum 8%3+0.2Track record 7%97+6.8Accountability 5%99+5Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE

Pointe Pest Control - Spokane

Spokane Valley, WA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 4.9★ from 4,594 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Pointe Pest Control - Spokane is better than 44% of wildlife removal services.C
44
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Pointe Pest Control - Spokane is better than 35% of wildlife removal services.D
35
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Pointe Pest Control - Spokane is better than 69% of wildlife removal services.B
69
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Pointe Pest Control - Spokane is better than 56% of wildlife removal services.C
56
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Pointe Pest Control - Spokane is better than 3% of wildlife removal services.F
3
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Pointe Pest Control - Spokane is better than 97% of wildlife removal services.A
97
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Pointe Pest Control - Spokane is better than 99% of wildlife removal services.A
99

Reviews for your job

Customers hired Pointe Pest Control - Spokane for 8 kinds of job.

Recent priced reviews

Russell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Within 24 hours no yellow jacket activities seen, as promised by the Tech. The only quam I have is the automatic enrollment into an annual program.

Paid $200+Not sureHome inspectionHornet & wasp extermination
Deb10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very very impressed with the job that was done. He was very thorough and made sure the job was complete. I highly recommend this company!

Paid $100–120Reasonable priceRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Sabrina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I loved that Brian called to let me know when I would expect him. He is very personable and good at what he does

Paid $160–180Reasonable priceRodent exterminationGeneral pest inspection
Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

They quietly started hiking the price. Then they make it impossible to cancel. I would have quietly canceled but here we are. Addendum: notice their tone deaf reply

Paid $140–160OverpricedSpider extermination
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

The salesman was overbearing and very pushy. Once I agreed to their hundred dollar fee they came out and supposedly used some type of powder on my bushes and home to get rid of the spiders. I called another week later and they had to do it again. Another week later and they were worse than they were the first time.…

Paid $100–120Reasonable priceHome inspectionHornet & wasp extermination
Anne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ben Gidley was great. He was friendly and answered any questions we had about bugs. Thank you!

Paid $100–120Reasonable priceHornet & wasp exterminationGeneral pest inspection

Price

$124+22% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 4%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Spider extermination783$53–$133
Hornet & wasp extermination554$66–$184
Rodent extermination523$63–$282
Ant extermination501$71–$246
General pest inspection466$61–$126
Bug & insect extermination344$67–$133
Bee extermination195$181–$282
Home inspection158$66–$148

Compare with

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