Computer repair service · Portland, OR · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%93+13.2Replies to reviews 7%80+5.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 39 apple repair servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
4.8★★★★★116 Google reviews · 7 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick diagnosis, transparent pricing, and clear communication as key benefits, noting that the shop often resolves issues while clients wait or within 48 hours. Many reviewers highlight the free diagnostic policy and the staff's willingness to advise on repairs versus replacements without pressuring sales. However, a minority of low-star reviews criticize the business for poor communication during long wait times for parts and for unexpected charges when repairs were not completed.
Google rating: 4.8 out of 5 from 116 reviews (93% five-star).
Reviews on this page: 116 Google reviews (108 with written comments, 2 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: August 22, 2026.
Service: Apple Repair Service serving Portland, Oregon.
Data from Google, last updated October 29, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyApple Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Portland Support Computer Repair: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Portland Support Computer Repair: 86/100 on this factor. Category median: 89.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Portland Support Computer Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Portland Support Computer Repair: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Portland Support Computer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Portland Support Computer Repair: 80/100 on this factor. Category median: 74.A
80
Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
4.8of 5
5 stars10893%
4 stars33%
3 stars00%
2 stars33%
1 star22%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
96%praise
Praise19896%
Complaints84%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5326%
Price & value4321%
Speed & response2814%
Would recommend2311%
Quality & results2211%
Honesty & trust2110%
Communication168%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super kind and helpful, will direct you to any other possible resources if he isn't able to solve your concerns.”
“He offered a fair and transparent price for a much-needed upgrade and handled everything with professionalism and care.”
“I said I wanted the option to decline if it was too expensive.”
“They explain each step of the process to you, they are quick to diagnose the problem, and they're good guys who won't jerk you around.”
“This shop truly stands out, and I highly recommend it to anyone seeking expert, reliable computer support.”
“It didn’t work so I came over and they gave me this small device that fixed everything .”
“Didnt fix the problem.”
“the guy was reliable, prompt, honest, and professional he fixed my Dell laptop at a very reasonable rate and explained all my options.”
“He had me explain my issue and his advice got me one step closer to fixing my pc.”
People customers mention
Grant22 reviews
Dave16 reviews
Mac5 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTraden2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This place is awesome! I was able to walk in with my issue on my PC. No appointment needed. They handled it quick with reasonable prices. Had an issue with one of my storage drives after the repair and they took care of it immediately and at no extra charge, while also installing another storage drive for me. Would highly recommend these guys!
DDylon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Super kind and helpful, will direct you to any other possible resources if he isn't able to solve your concerns. Stand up guy and great business
FFredLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a pleasant visit here!
If only I had a computer to repair! I plan to browse their recycled items in the future.
JJeffreyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I discovered Portland Support Computer Repair through a simple organic search while looking for help with my NUC and I’m so glad I did. Working with Grant was an absolute pleasure. He offered a fair and transparent price for a much-needed upgrade and handled everything with professionalism and care.
The process took…
TTom8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Free estimate, diagnosis, no hocus pocus or hidden costs to simply open the machine. Just a straightforward and reasonable estimate and diagnosis. I will be using them for future computer repair issues and will recommend them highly to anyone looking for repair services. Thanks for the great service!
AAlistair2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I managed to break my screen somehow, and took my computer here for a second opinion after going someplace else first. Best decision ever, because these guys are professionals. The estimate was free, they told me exactly when it would be done, and when I went to pick up my computer, the final cost was exactly what…
This place is awesome! I was able to walk in with my issue on my PC. No appointment needed. They handled it quick with reasonable prices. Had an issue with one of my storage drives after the repair and they took care of it immediately and at no extra charge, while also installing another storage drive for me. Would highly recommend these guys!
D
Dylon Bessey5 reviewsiTotal number of Google reviews Dylon has written across all businesses on Google Maps, not just this one.
I discovered Portland Support Computer Repair through a simple organic search while looking for help with my NUC and I’m so glad I did. Working with Grant was an absolute pleasure. He offered a fair and transparent price for a much-needed upgrade and handled everything with professionalism and care.
The process took about a week to order the new NUC, followed by a seamless half-day data transfer. The transition was flawless, and every detail was handled smoothly. I couldn’t be happier with the experience. This shop truly stands out, and I highly recommend it to anyone seeking expert, reliable computer support.
Response from the owner · a year ago
Appreciate your patronage and fantastic review!
T
Tom Gilmour8 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Free estimate, diagnosis, no hocus pocus or hidden costs to simply open the machine. Just a straightforward and reasonable estimate and diagnosis. I will be using them for future computer repair issues and will recommend them highly to anyone looking for repair services. Thanks for the great service!
A
Alistair Gilmour2 reviewsiTotal number of Google reviews Alistair has written across all businesses on Google Maps, not just this one.
I managed to break my screen somehow, and took my computer here for a second opinion after going someplace else first. Best decision ever, because these guys are professionals. The estimate was free, they told me exactly when it would be done, and when I went to pick up my computer, the final cost was exactly what they told me it would be, and the price was both reasonable and competitive. If something else breaks, I know it will be in good hands here.
Response from the owner · a year ago
Thank you so much for the cool review! Always here for you!
C
Charles1 reviewiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
The best place I could have called!
I did something to my PC that really messed it up. I ended up with a fresh install of Windows but could still not get it to boot. I called and asked about having someone come out to my house and the guy I spoke with said it would simply cost to much. He had me explain my issue and his advice got me one step closer to fixing my pc.
I called a few hours later, after dealing with an additional issue, to let him know I was bringing my pc in and he once again asked what was wrong and proceeded to let me know what I needed to do. I was able to get my PC up and running because of those two calls. It could not have been a better first impression and it is the only place I will take my pc in the future.
Response from the owner · a year ago
Far out Charlie! Thanks for posting this and glad to know you're up and running!
S
Saman Soleymani9 reviewsiTotal number of Google reviews Saman has written across all businesses on Google Maps, not just this one.
Grant and Dave are great at what they do. They explain each step of the process to you, they are quick to diagnose the problem, and they're good guys who won't jerk you around. I've used them once and I'm a customer for life. Thanks guys!
Response from the owner · a year ago
Thank you for such a kind review!
D
Dino RLocal Guide · 61 reviewsiTotal number of Google reviews Dino has written across all businesses on Google Maps, not just this one.
OK, these people help me again. David and Grant was super helpful over the phone. Try to fix it for me while directing me what to do over the phone that was amazing. It didn’t work so I came over and they gave me this small device that fixed everything . Amazing didn’t try to sell me anything really and simply just tried to help. Thank you so much.
Great experience,! the guy was reliable, prompt, honest, and professional he fixed my Dell laptop at a very reasonable rate and explained all my options. I’m happy I found him and I'll be coming back. Highly recommended.
Response from the owner · a year ago
Always here for you Dino!
S
Stan Martin5 reviewsiTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
