Carpet cleaning service · Snohomish, WA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty70−3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★488 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
$359typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Power Pup Clean 4.9 out of 5 based on 488 reviews, with the owner responding to 34 percent of them. Positive feedback highlights punctuality, clear communication, and effective removal of pet stains, food marks, and odors from carpets, rugs, and hardwood floors. Customers also appreciate transparent pricing, detailed explanations of maintenance, and professional conduct during services. However, a small number of low-star reviews criticize unexpected price increases, perceived upselling, and hostile responses to refund requests or negative feedback, including threats of legal action.
Google rating: 4.9 out of 5 from 488 reviews (98% five-star).
Reviews on this page: 488 Google reviews (450 with written comments, 11 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: October 24, 2026.
Service: Mattress Cleaning Service serving Snohomish, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Power Pup CleanMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Power Pup Clean: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Power Pup Clean: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Power Pup Clean: 70/100 on this factor. Category median: 99.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Power Pup Clean: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Power Pup Clean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Power Pup Clean: 51/100 on this factor. Category median: 96.C
51
Bar = this company · dark tick = category median.
Star ratings
488 Google reviews we collected
4.9of 5
5 stars47698%
4 stars41%
3 stars10%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 450 written reviews
99%praise
Praise1,08599%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5053%
Reasonable4245%
Overpriced11%
Not sure11%
$359+18% vs typical mattress cleaning
Middle half of what 82 customers paid ($271–$465) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results26524%
Staff & attitude26224%
Speed & response19718%
Would recommend15514%
Communication979%
Price & value747%
Honesty & trust464%
What customers talk about
We read 450 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…(smells essentially free of cat pee, it was intolerable before) but thorough follow-up instructions with and an explanation for why the clean worked…”
“Emir and Jod were very punctual, communicative, friendly, and knowledgeable about the services they provide.”
“They were kind, knowledgeable, and gave exceptional and fast service.”
“Would 10/10 recommend for amazing service, work and fair/transparent pricing!”
“NEVER again with this company.”
“They explained everything thoroughly including what to do going forward for regular maintenance.”
“Bonus good communication and fair price, recommended.”
“I paid the tech since I had to get to work on time but it was such a rip off for a mediocre service.”
“He genuinely cares about the quality of his work and the people he works with.”
People customers mention
Emir28 reviews
Jod26 reviews
Marcus17 reviews
Fushair12 reviews
Sal7 reviews
Seattle6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Power Pup Clean for 6 kinds of job. Pick one to see what they paid and said.
Kate11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Emir was very pleasant and friendly. The service was on time and top notch. Emir went above and beyond on his work.
Paid $200–250Great priceGeneral carpet cleaning
Gabriella7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Emir and Jod were very punctual, communicative, friendly, and knowledgeable about the services they provide. I received not only a beautifully clean carpet (smells essentially free of cat pee, it was intolerable before) but thorough follow-up instructions with and an explanation for why the clean worked mechanically. Excellent work!
JohnLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amir and Jod did a fantastic job. They were kind, knowledgeable, and gave exceptional and fast service. 10/10 will use their services again.
Anne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a perfect experience and could not be happier. Polite and friendly combined with professionalism not commonly seen together. Thank you. Anne
ElleLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Emir and Jod were incredible, such good souls! The work was incredible. They were so transparent and communicative. I recommend this service provider 10/10
Paid $500+Great priceCarpet steam cleaning
Jessie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My boyfriend and I recently got our first home and we knew the carpets were dirty so I called power pup after getting a quote. I’ve never seen cleaner carpets in a house before! We had pet and food stains from the previous owner and after Emir cleaned them the carpets look like they’re brand new. I got the…
Paid $400–450Great pricePet stain & odor removalService not listed
Emir was very pleasant and friendly. The service was on time and top notch. Emir went above and beyond on his work.
Price assessment: Great price
Price: $200–250
Services: General carpet cleaning
Response from the owner · 8 hours ago
Thank you, Kate! We’re happy Emir’s punctuality, friendliness, and extra care stood out. It was a pleasure cleaning your wall-to-wall carpets in Des Moines and giving the high-traffic areas some additional attention. We appreciate you choosing Power Pup Clean!
~ Power Pup Clean
Gabriella Pribyl7 reviewsiTotal number of Google reviews Gabriella has written across all businesses on Google Maps, not just this one.
Emir and Jod were very punctual, communicative, friendly, and knowledgeable about the services they provide. I received not only a beautifully clean carpet (smells essentially free of cat pee, it was intolerable before) but thorough follow-up instructions with and an explanation for why the clean worked mechanically. Excellent work!
Price assessment: Reasonable price
Price: $350–400
Services: Pet stain & odor removal
Response from the owner · Edited 8 hours ago
Thank you, Gabriella! We appreciate your kind words about Emir and Jod’s communication and professionalism. Thanks for trusting us to tackle the cat urine odors and pet stains in your Seattle home, and for sharing a photo with your review. We’re here whenever you need us again!
~ Power Pup Clean
John BridgesLocal Guide · 17 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Amir and Jod did a fantastic job. They were kind, knowledgeable, and gave exceptional and fast service. 10/10 will use their services again.
Price assessment: Great price
Price: $400–450
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · Edited 8 hours ago
John, thank you for the 10/10 recommendation! We’re glad our team made the experience a positive one. We appreciate you choosing our facility area rug cleaning with pickup and delivery in Shoreline. We look forward to caring for your rugs again!
~ Power Pup Clean
Bethani Smeaton2 reviewsiTotal number of Google reviews Bethani has written across all businesses on Google Maps, not just this one.
So happy with the service. Our carpets look great, and they were able to get out all pet stains.
Response from the owner · Edited 8 hours ago
Thank you, Bethani! Hearing that your carpets look great and the pet stains are gone is wonderful feedback. We appreciate you trusting us with the pet stain and odor treatment in your Redmond home. Enjoy your freshly cleaned carpets!
~ Power Pup Clean
Anne Camber1 reviewiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Anne, thank you for such thoughtful feedback! It was a pleasure helping with your couch’s pet stains and odors in Everett, along with pickup, facility cleaning, and delivery of your wool Oriental rugs. Your trust in us to care for both your upholstery and rugs means a lot. We’re so pleased you felt well taken care of!
~ Power Pup Clean
Elle EJLocal Guide · 11 reviewsiTotal number of Google reviews Elle has written across all businesses on Google Maps, not just this one.
Emir and Jod were incredible, such good souls! The work was incredible. They were so transparent and communicative. I recommend this service provider 10/10
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · Edited 8 hours ago
Thank you, Elle! Your kind words about Emir and Jod mean a lot, especially your appreciation for their transparency and communication. We’re glad you were happy with their work treating the pet stains and odors in your carpets in Kent. Thank you for the enthusiastic recommendation!
~ Power Pup Clean
Telly SavalasLocal Guide · 30 reviewsiTotal number of Google reviews Telly has written across all businesses on Google Maps, not just this one.
These guys are NO JOKE!
Dog urine stains....GONE!
Urine smell....smells like an Summer's Day!
Carpet... looks brand new!
Jod and Emir,
I had the pleasure of meeting. Totally professional, informative, and two of the hardest working people I have met.
My carpet looks BRAND NEW and has no more dog smell.
I want to say, THANK YOU Emir and Jod!!!
I miss the kind of commitment to doing a "GREAT JOB" that the 2 of you displayed.
You have my business for the rest of my life.
See you NEXT YEAR!
Thank You very much.
Response from the owner · Edited 8 hours ago
Telly, we love your enthusiasm! It’s great to hear those dog urine stains are gone. Thank you for trusting us with your silk Oriental rugs and choosing our area rug pickup and delivery service in Puyallup. We appreciate the opportunity to care for these special pieces!
~ Power Pup Clean
Lisa Sendejas5 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Very detail oriented and an excellent job improving our carpet condition. Also, service delivery was kind and compassionate. We will definitely be using Power Pup Clean again, as well as recommend to others. Thank you Emir and Jod!!
Response from the owner · Edited 8 hours ago
Thank you, Lisa! We’re happy the extra attention to your carpets made a noticeable difference, and we appreciate your kind words about our team. Thank you for trusting Power Pup Clean with your carpet cleaning and pet odor treatment in Bothell. It was a pleasure helping!
~ Power Pup Clean
Marissa Holewinski1 reviewiTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Couch looks great, and Fushair was so nice and accommodating. Thank you!
Services: Upholstery cleaning
Response from the owner · Edited 8 hours ago
Thank you, Marissa! It’s wonderful to hear your couch looks great and that Fushair was so accommodating. We appreciate you choosing us for couch cleaning and pet odor treatment in East Seattle. We’ll be sure to pass your kind words along to him!
~ Power Pup Clean
Gene Lyth2 reviewsiTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
Emil and his partner did an incredible job on a room I had thought was a lost cause. They explained everything thoroughly including what to do going forward for regular maintenance. I will definitely be calling Power Pup again in the future any time I have a challenging cleaning project!
Price assessment: Great price
Services: Carpet steam cleaning, Area rug cleaning, Service not listed
Response from the owner · 2 weeks ago
Thank you, Gene! Helping refresh a room you thought was a lost cause means a lot to our team. We appreciate you trusting us with your carpets, area rugs, and hardwood cleaning in Ballard, along with pet odor treatment and carpet sanitization. We’re glad the maintenance tips were helpful, too. We’d love to help with your next cleaning project!have.
Power Pup Clean
