iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%14+1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 104 spasiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★742 Google reviews · 24 photos
93%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Prana Massage and Spa 4.9 out of 5 based on 742 reviews, with the owner responding to 18% of them. Positive feedback highlights affordable pricing, convenient location, and effective relief from pain through deep tissue, prenatal, and lomi lomi services. However, several low-star reviews criticize staff for ignoring specific pressure requests, using excessive oil, and displaying poor communication or demanding tips in advance.
Google rating: 4.9 out of 5 from 742 reviews (93% five-star).
Reviews on this page: 742 Google reviews (700 with written comments, 20 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: October 29, 2026.
Service: Spa serving Honolulu, Hawaii.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Prana Massage & SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prana Massage & Spa: 87/100 on this factor. Category median: 93.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prana Massage & Spa: 88/100 on this factor. Category median: 91.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prana Massage & Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prana Massage & Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prana Massage & Spa: 14/100 on this factor. Category median: 61.F
14
Bar = this company · dark tick = category median.
Star ratings
742 Google reviews we collected
4.9of 5
5 stars69193%
4 stars243%
3 stars132%
2 stars41%
1 star101%
Praise vs complaints
Phrases our text analysis found in 700 written reviews
96%praise
Praise65696%
Complaints264%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5761%
Reasonable3537%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend21632%
Staff & attitude20530%
Quality & results13420%
Price & value7711%
Speed & response284%
Honesty & trust122%
Communication101%
What customers talk about
We read 700 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Would recommend to anyone visiting Oahu and recovering from their flight!”
“Very frustrating experience and highly do not recommend!”
“Studio was clean and employees were very kind and welcoming.”
“They gave her the better one from our room, leaving me and my friend with two people who felt completely unprofessional.”
“The deep tissue massage was incredibly thorough and one of the best massages I've ever had.”
“This massage was the absolute worst massage my boyfriend and I have ever received.”
“Absolutely the best and the prices are very reasonable.”
“Relaxing and not overpriced.”
“Booking was really easy, I was able to get a reservation within the hour and they were so communicative and responsive.”
“I just walked out of Prana after a 50-minute Lomi Lomi massage, and I honestly feel a million bucks better!”
“I actually couldn’t believe we were asked to do this, as if I was some criminal committing fraud.”
“Listened to my areas of need vs avoid, and did a great job.”
People customers mention
Waikiki20 reviews
Lomi15 reviews
Oahu13 reviews
Swedish10 reviews
Bella8 reviews
Lily7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prana Massage & Spa for 1 kind of job. Pick one to see what they paid and said.
AlexisLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a wonderful massage today. I came in because I tweaked my neck at the gym and was having trouble turning my head. I purchased the 90 min combination massage and walked out of there with much more mobility. Highly recommend them!
jennifer9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I got a 90 minute prenatal massage and added on a foot and hand massage. It was phenomenal! I really enjoyed the pressure and I felt so relaxed. Highly recommend especially for the great prices!
Great price
Karen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am here for a visit from the East Coast… hands down one of the best massage/facial experiences! It’s a 2 minute walk from the hotel and it’s 1/2 the price! Highly recommend!
Great priceSkin treatments
Kaitlin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Massage and scalp treatment was excellent. Studio was clean and employees were very kind and welcoming. I left feeling relaxed. Highly recommend.
Great price
Katie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful ladies gave my husband and I a couples massage, exfoliation, and facial. We would definitely go back.
CourteneyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We really enjoyed our couples massage as a little honeymoon treat. Would definitely come back for another massage!
I had a wonderful massage today. I came in because I tweaked my neck at the gym and was having trouble turning my head. I purchased the 90 min combination massage and walked out of there with much more mobility. Highly recommend them!
Response from the owner · a week ago
Hi, Alexis, thank you for sharing your experience and recommendation! We’re glad you chose our 90-minute combination session and left feeling more comfortable with improved neck mobility. Our team strives to tailor each session to our guests’ needs and provide attentive, thoughtful care. We appreciate your trust and hope to welcome you back again soon!
Brigit Newton8 reviewsiTotal number of Google reviews Brigit has written across all businesses on Google Maps, not just this one.
Hi, Brigi, thank you so much for your kind review! We’re glad you enjoyed your visit and had a relaxing way to unwind after a day of adventures. We truly appreciate your support and hope to see you again soon!
jennifer siegal9 reviewsiTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
I got a 90 minute prenatal massage and added on a foot and hand massage. It was phenomenal! I really enjoyed the pressure and I felt so relaxed. Highly recommend especially for the great prices!
Price assessment: Great price
Payment method: Credit card
Response from the owner · a week ago
Hi, jennifer, thank you for sharing such lovely feedback! We’re glad you enjoyed your 90-minute session, along with the added hand and foot treatments. It’s great to hear that the pressure felt right for you and that you left feeling relaxed. We also appreciate your kind words about our pricing. Thank you for recommending us, and we look forward to welcoming you back!
Karen1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I am here for a visit from the East Coast… hands down one of the best massage/facial experiences! It’s a 2 minute walk from the hotel and it’s 1/2 the price! Highly recommend!
Price assessment: Great price
Services: Skin treatments
Payment method: Credit card
Response from the owner · a week ago
Hi, Karen, thank you for visiting us during your trip from the East Coast! We’re delighted that you enjoyed both our bodywork and facial services. It’s great to know our convenient location and pricing made your visit even better. We truly appreciate your recommendation and hope to welcome you back on a future trip!
Kaitlin Manning2 reviewsiTotal number of Google reviews Kaitlin has written across all businesses on Google Maps, not just this one.
Massage and scalp treatment was excellent. Studio was clean and employees were very kind and welcoming. I left feeling relaxed. Highly recommend.
Price assessment: Great price
Payment method: Credit card
Response from the owner · a week ago
Hi, Kaitlin, thank you for your recommendation! We’re pleased to hear you enjoyed both the bodywork and scalp treatment. Maintaining a clean studio and creating a warm, welcoming atmosphere are important to our team, and we’re glad you left feeling relaxed. We look forward to seeing you again!
Katie Stevenson6 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Wonderful ladies gave my husband and I a couples massage, exfoliation, and facial. We would definitely go back.
Response from the owner · 2 weeks ago
Hi, Katie, thank you so much for your kind review! It's wonderful to hear you and your husband enjoyed such a full visit together, from the couples session to the exfoliation and facial. We truly appreciate your feedback and look forward to welcoming you both back soon!
Devon Doddridge2 reviewsiTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
We really enjoyed our couples massage as a little honeymoon treat. Would definitely come back for another massage!
Price assessment: Great price
Payment method: Cash
Response from the owner · a month ago
Hi, Courteney. Thank you so much for celebrating your honeymoon with us! We’re glad you both enjoyed your couples experience and had a relaxing time together. We truly appreciate your support and look forward to welcoming you back!
Jennifer Buczynski12 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Amazing facial! The price was totally worth the amount of time and treatment you got! Highly recommend!
Price assessment: Great price
Services: Skin treatments
Payment method: Cash
Response from the owner · a month ago
Hi Jennifer! Thanks for your kind words. We’re happy you loved your facial and found it worthwhile. Thank you for recommending us, hope to see you again!
