HVAC contractor · Carmel, IN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%87+12.3Replies to reviews 7%90+6.4Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 103 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★631 Google reviews · 23 photos
95%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$292typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Precision Comfort Systems 4.9 out of 5 stars based on 631 reviews, with the owner responding to 90% of feedback. Customers frequently praise the company for punctual arrivals, clear communication, and thorough diagnostics for furnace, air conditioning, and geothermal systems. Positive feedback highlights professional conduct and accurate pricing that matches initial quotes. However, several low-star reviews criticize high labor costs and flat-rate billing structures, noting that some repair fees were significantly higher than expected or comparable local rates.
Google rating: 4.9 out of 5 from 631 reviews (95% five-star).
Reviews on this page: 631 Google reviews (474 with written comments, 5 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 23, 2026.
Service: HVAC Contractor serving Carmel, Indiana.
Data from Google, last updated October 27, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Precision Comfort SystemsHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precision Comfort Systems: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precision Comfort Systems: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Precision Comfort Systems: 93/100 on this factor. Category median: 96.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precision Comfort Systems: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precision Comfort Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precision Comfort Systems: 90/100 on this factor. Category median: 100.A
90
Bar = this company · dark tick = category median.
Star ratings
631 Google reviews we collected
4.9of 5
5 stars60295%
4 stars152%
3 stars41%
2 stars10%
1 star91%
Praise vs complaints
Phrases our text analysis found in 474 written reviews
98%praise
Praise85198%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3618%
Reasonable14775%
Overpriced63%
Not sure63%
$292-9% vs typical HVAC contractors
Middle half of what 156 customers paid ($216–$495) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24528%
Speed & response18722%
Quality & results18521%
Communication809%
Would recommend637%
Price & value546%
Honesty & trust536%
What customers talk about
We read 474 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Appointment for Fall Annual checkup on furnace was on time, and technician were very professional!”
“Prompt and professional, answered all my questions.”
“Our house temperatures went from 89 and began slowly dropping.”
“Isaac was thorough and told us about an issue Brandon and team did great job.”
“He informed us that the circuit board was damaged and needed replacement.”
“Hasty and the team at Precision HVAC were very easy to work with.”
“I would definitely recommend and use them again if the need arises.”
“Professional reliable service at a very fair price.”
“I was told that the blower motor was very expensive because of the make.”
“Great rates, honest technicians who are not salesmen.”
“I just don’t like being lied to.”
People customers mention
Logan11 reviews
Harry9 reviews
Ryan8 reviews
Isaac7 reviews
Neil5 reviews
Geothermal5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precision Comfort Systems for 8 kinds of job. Pick one to see what they paid and said.
Dave12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Appointment for Fall Annual checkup on furnace was on time, and technician were very professional! Also, setup up Spring cleaning which was appreciated. High praises to Precision Comfort Systems. Dave O.
Paid $200–400Reasonable priceHeating system maintenance
DanLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Heat out at 8 AM On Sunday morning. Called Precision Comfort Styems and they arrived before 11 AM. FURNACE fixed by 11:30 AM very great service. 10/2026 Additional service call as furnace would not start. Technician Harry arrived as scheduled, found a burnt wire connection inside a wire nut allowing low voltage.…
Paid $200–400Reasonable priceHVAC system repair
Amy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Price was just as quoted. Team was courteous and answered any questions I had. Definitely recommend.
Paid $1,400–1,600Reasonable priceHVAC system repair
Lacey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Isaac was thorough and told us about an issue Brandon and team did great job. They were respectful, quiet, and neat!!.
Paid $2,000+Great priceService not listed
Mitchell4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hasty and the team at Precision HVAC were very easy to work with. The communication was great and Harry explained the issue with my system well and thoroughly. My system is working great after the repair. I would definitely recommend and use them again if the need arises.
Paid $400–600Reasonable priceHVAC system repair
Andrea2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
He was very thorough and efficient. Very polite and explained everything he was doing. Really appreciated that.
Appointment for Fall Annual checkup on furnace was on time, and technician were very professional! Also, setup up Spring cleaning which was appreciated. High praises to Precision Comfort Systems. Dave O.
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance
Response from the owner · Edited a year ago
Hi, Dave. Your feedback is highly appreciated. Thank you for the review!
Dan PritchardLocal Guide · 26 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Heat out at 8 AM On Sunday morning. Called Precision Comfort Styems and they arrived before 11 AM. FURNACE fixed by 11:30 AM very great service. 10/2026 Additional service call as furnace would not start. Technician Harry arrived as scheduled, found a burnt wire connection inside a wire nut allowing low voltage. Not enough for furnace as it requires 120 volts. Up and running for our Sunday Service.. Great Service...
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair
Response from the owner · a year ago
Hi, Dan. We are thrilled to learn that you had a positive experience with us!
Amy Lyon5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Price was just as quoted. Team was courteous and answered any questions I had. Definitely recommend.
Price assessment: Reasonable price
Price: $1,400–1,600
Services: HVAC system repair
Response from the owner · a week ago
Amy, thank you for sharing this. Delivering a high-quality experience on every call is the standard we hold ourselves to, and it is rewarding to hear we hit the mark. We appreciate your business and look forward to serving you again. Precision Comfort Systems.
Lacey Echols6 reviewsiTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Prompt and professional, answered all my questions.
Response from the owner · a week ago
Jim, thank you for sharing this. Delivering a high-quality experience on every call is the standard we hold ourselves to, and it is rewarding to hear we hit the mark by being prompt, professional, and answering all your questions. We appreciate your business and look forward to serving you again. Precision Comfort Systems.
Mitchell Walters4 reviewsiTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Hasty and the team at Precision HVAC were very easy to work with. The communication was great and Harry explained the issue with my system well and thoroughly. My system is working great after the repair. I would definitely recommend and use them again if the need arises.
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system repair
Response from the owner · a week ago
Mitchell, thank you for sharing this. Delivering a high-quality experience on every call is the standard we hold ourselves to, and it is rewarding to hear we hit the mark. We appreciate your business and look forward to serving you again. Precision Comfort Systems.
Andrea Tracey2 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
He was very thorough and efficient. Very polite and explained everything he was doing. Really appreciated that.
Price assessment: Great price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · 3 months ago
Thank you so much for your 5-star review, Andrea! We're thrilled to hear that you had a great experience with Precision Comfort Systems HVAC, Plumbing, Sewer & Drain. Your support means a lot to us! If you need any further assistance, feel free to reach out.
Grace Colette11 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Kevin arrived on time with a text message to keep me informed of his arrival. He was polite and thorough. He is a good representative for Precision Comfort systems.
Price assessment: Reasonable price
Price: $200–300
Services: HVAC system maintenance
Response from the owner · Edited a year ago
Hi, Martin. Thanks for taking the time to share your positive experience. We truly appreciate it!
Anthony Barr10 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Sean is a polite, thorough and detailed young man. He discovered an issue and clearly explained the plan to address it.
Price assessment: Reasonable price
Services: HVAC system maintenance, Heating system repair
Response from the owner · 2 weeks ago
Anthony, thank you for sharing this. Delivering a high-quality experience on every call is the standard we hold ourselves to, and it is rewarding to hear we hit the mark. We appreciate your business and look forward to serving you again.
Precision Comfort Systems.
