iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%73+17.7Value 14%93+13.2Replies to reviews 7%47+3.3Craft & service penalty60−4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
4.7★★★★★318 Google reviews · 24 photos
91%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$228typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Precision Plumbing, Heating, Cooling & Dirtworks at a glance
Customers frequently praise the company for prompt, same-day service, clear communication, and fair pricing for plumbing, heating, and cooling repairs. Recurring themes include technicians arriving on time, explaining issues thoroughly, and completing work efficiently. However, some reviews criticize the billing practices for charging travel time from previous locations and note instances of property damage, missed appointments, or unresolved issues requiring external assistance.
Google rating: 4.7 out of 5 from 318 reviews (91% five-star).
Reviews on this page: 318 Google reviews (230 with written comments, 5 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 22, 2026.
Service: Septic Tank Service serving West Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precision Plumbing, Heating, Cooling & Dirtworks: 84/100 on this factor. Category median: 91.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precision Plumbing, Heating, Cooling & Dirtworks: 73/100 on this factor. Category median: 87.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Precision Plumbing, Heating, Cooling & Dirtworks: 60/100 on this factor. Category median: 95.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precision Plumbing, Heating, Cooling & Dirtworks: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precision Plumbing, Heating, Cooling & Dirtworks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precision Plumbing, Heating, Cooling & Dirtworks: 47/100 on this factor. Category median: 72.C
47
Bar = this company · dark tick = category median.
Star ratings
318 Google reviews we collected
4.7of 5
5 stars29091%
4 stars72%
3 stars10%
2 stars52%
1 star155%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
96%praise
Praise38196%
Complaints174%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5331%
Reasonable9455%
Overpriced32%
Not sure2213%
$228-47% vs typical septic tank services
Middle half of what 145 customers paid ($135–$393) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10727%
Staff & attitude10627%
Quality & results7519%
Would recommend4010%
Communication328%
Price & value297%
Honesty & trust92%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Completed the task fast and efficiently- was courteous and gave helpful guidance- have used Precision before and will again .”
“The commercial advertises them being reliable and on time, they never showed up.”
“The tech the helped me was named Joe and he was very polite and respectful of our home and found the issue right away”
“Overall if you want inexperienced, not professional plumbers to destroy your floors and mess up your Plumming and ignore you when you call.”
“Collin did a wonderful job working on my sump pump.”
“They will sure go above and beyond for worst experience.”
“If you have plumbing issues I highly recommend giving him a call.”
“Technician (Ethan) was prompt, explained things well, and answered questions.”
“Super fast response, got me up and running real quickly, and price was fair!”
“Not fair when you don’t control their schedule and where they were at prior to coming to your house!”
“He genuinely seems to enjoy his job and helps make light of a bummer situation.”
People customers mention
Jake4 reviews
Collin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precision Plumbing, Heating, Cooling & Dirtworks for 8 kinds of job. Pick one to see what they paid and said.
Derrick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The gentleman did a phenomenal job resolving our shower troubles. Quick & easy! Wouldn't go anywhere else!!!
Paid $1–200Reasonable priceService not listed
NoLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Collin is super friendly and efficient. His smile tells you all you need to know about his work!
Paid $200–400Great pricePlumbing pipe repair
Draven4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Precision was great to work with and they installed the new water heater the next day
Greg1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Furnace was new and had error code(s). Technician determined a part was stripped and needed to be replaced. Waiting for parts, most likely a warranty issue.
Paid $1–200Great priceHVAC system repair
Amanda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Technician (Ethan) was prompt, explained things well, and answered questions. Pricing was upfront.
Paid $200–400Reasonable priceDrain cleaning
Nancy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service was great. He came a little early, which was nice. He solved her problem immediately And made sure the furnace was running smoothly.
The gentleman did a phenomenal job resolving our shower troubles. Quick & easy! Wouldn't go anywhere else!!!
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · a day ago
Thank you for taking the time to share this, Derrick! We're so glad to hear that our team was able to quickly resolve your shower issues. We truly appreciate your business and support!
No NameLocal Guide · 8 reviewsiTotal number of Google reviews No has written across all businesses on Google Maps, not just this one.
Collin is super friendly and efficient. His smile tells you all you need to know about his work!
Price assessment: Great price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · 2 days ago
Thank you for taking the time to share this! We are so glad to hear that Collin made a positive impression with his friendly and efficient service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
Christina L1 reviewiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Colin was great to work with. Completed the task fast and efficiently- was courteous and gave helpful guidance- have used Precision before and will again .
Price assessment: Great price
Services: Plumbing pipe repair
Response from the owner · 2 days ago
Thank you for your wonderful review, Christina! We're so happy to hear that our tech provided great service and helpful guidance. We appreciate your continued support and look forward to working with you again in the future!
Brad2 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Thanks for the great review, Brad! Keeping your plumbing system leak-free and secure is what we're here for, so we're happy to hear you were pleased with our quick service and fair pricing. We appreciate your business and look forward to serving you again!
Draven Schillinger4 reviewsiTotal number of Google reviews Draven has written across all businesses on Google Maps, not just this one.
Precision was great to work with and they installed the new water heater the next day
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Water heater installation
Response from the owner · 4 days ago
Thank you for taking the time to give us a great review, Draven! We know how much of a headache it is to be without hot water, so we are glad to hear we were able to get your new water heater installed promptly. We truly appreciate your feedback and are glad you were satisfied with the work!
Greg H1 reviewiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Furnace was new and had error code(s). Technician determined a part was stripped and needed to be replaced. Waiting for parts, most likely a warranty issue.
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · 4 days ago
Thank you for your feedback, Greg. We're glad to hear our technician was able to identify the issue with your furnace. We appreciate your patience as we work to resolve the warranty issue. If you have any further questions or concerns, feel free to reach out.
Amanda1 reviewiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Technician (Ethan) was prompt, explained things well, and answered questions. Pricing was upfront.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 4 days ago
Thank you for your positive feedback, Amanda! We're glad to hear that Ethan provided prompt and clear service and that you appreciated our upfront pricing. Thanks again for trusting Precision and please do not hesitate to reach out if you ever need anything in the future!
Andrea Diallesandro17 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review, Andrea! We're happy to hear our team provided fast, friendly service while getting your furnace fired back up and restoring warmth to your home. We appreciate your business and are always here if you ever need anything else!
William Eikamp9 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
They were cery prompt and the technician was great. I would recommend this company to do service work.
Response from the owner · 4 days ago
Thank you so much for the great review, William! We are glad we were able to get to your home quickly and get your furnace back up and running. We appreciate your recommendation and look forward to serving you again in the future!
Duane Baumgart4 reviewsiTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Services: Heating system repair, Plumbing leak detection, Heating system maintenance
Response from the owner · a week ago
Thank you for the kind words, Duane! We’re happy to hear our technician arrived on time and got your Moen installation taken care of properly. We appreciate your trust in Precision and please do not hesitate to reach out again if you need anything in the future!
