Home inspector · Kansas City, MO · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 56 radon testing servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★733 Google reviews · 9 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Premier Inspection Services Inc. 4.9 out of 5 based on 733 reviews, highlighting punctual service, thorough home and mold inspections, and detailed, easy-to-read reports with photos. Customers frequently praise the staff's knowledge, clear communication, and helpful guidance on property maintenance. However, some low-star reviews criticize specific instances of missed defects, such as termites or foundation issues, along with complaints about payment flexibility and handling of add-on service refunds.
Google rating: 4.9 out of 5 from 733 reviews (95% five-star).
Reviews on this page: 733 Google reviews (477 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Radon Testing Service serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other radon testing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRadon Testing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Inspection Services Inc.: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Inspection Services Inc.: 86/100 on this factor. Category median: 95.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Inspection Services Inc.: 92/100 on this factor. Category median: 98.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Inspection Services Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Inspection Services Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Inspection Services Inc.: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
733 Google reviews we collected
4.9of 5
5 stars69995%
4 stars193%
3 stars30%
2 stars20%
1 star101%
Praise vs complaints
Phrases our text analysis found in 477 written reviews
99%praise
Praise1,01999%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1437%
Reasonable2155%
Overpriced00%
Not sure38%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results30329%
Staff & attitude24824%
Would recommend15315%
Communication13313%
Speed & response12612%
Price & value353%
Honesty & trust343%
What customers talk about
We read 477 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mark and his crew did an amazing job with the inspections.”
“Our experience with Premier Inspection was horrible!”
“I appreciated his expertise in knowing which items for repair were the most important.”
“I have been a Realtor, property owner and manager for 10 years in KCMO and I have NEVER encountered someone as arrogant and condescending as Mark, the owner.”
“I highly recommend premier inspections to any body that needs an inspection!”
“I wouldn’t use this company again or recommend them.”
“Educated me, and walked me through the process of how he writes his reports —super detailed—.”
“He gave us great tips on how to maintain our new home, and suggestions on how to keep everything running efficiently.”
“For a reasonable fee, Vince returned after everything was fixed to inspect the work and found several items that still needed attention.”
“He was very detailed and methodical in his inspection and caught several issues that could have been very expensive for us as buyers.”
“…easy to understand, answering all of our questions with patience and honesty.…”
People customers mention
Mark36 reviews
Pence19 reviews
John14 reviews
Inspections11 reviews
Browning9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premier Inspection Services Inc. for 8 kinds of job. Pick one to see what they paid and said.
Lisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Mark was timely and thorough. I appreciated his expertise in knowing which items for repair were the most important. I highly recommend.
Sewer line scopeNew construction inspections
W.Local Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had such a good experience with the owner Mark. I wanted to be really sure about every detail on a home inspection, and he went above and beyond! Educated me, and walked me through the process of how he writes his reports —super detailed—. I’m an inspector myself in another industry, and I was really impressed by…
Reasonable priceSewer line scopeMold samplingService not listed
Gisselle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mark and his crew did an amazing job with the inspections. They all made sure to answer all the questions my client had along with letting us know what to expect on the report. I would definitely use Premier Inspections again.
Great price
Kassandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Mark Pence is absolutely fabulous! As a licensed realtor 10 years ago, I used him on one of my first transactions. He is very knowledgeable and he is professional. It is easy to read his inspection reports. I highly recommend premier inspections to any body that needs an inspection! :)
B3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mark was extremely knowledgeable and very helpful. He gave us great tips on how to maintain our new home, and suggestions on how to keep everything running efficiently. We would definitely use him again!!!
Reasonable price
Austin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hands down the best home inspection experience, personally and professionally. Mark is very knowledgeable and thorough. Strongly encourage using Premier for all your home inspection needs!
Great priceSewer line scopePre-listing inspectionsNew construction inspections
Mark was timely and thorough. I appreciated his expertise in knowing which items for repair were the most important. I highly recommend.
Services: Sewer line scope, New construction inspections
Response from the owner · 3 days ago
Thank you Lisa for the great review and congratulations on your new home. Please let us know if we can be of assistance in the future. Premier Inspection Services
W. Andres VeranoLocal Guide · 39 reviewsiTotal number of Google reviews W. has written across all businesses on Google Maps, not just this one.
Had such a good experience with the owner Mark. I wanted to be really sure about every detail on a home inspection, and he went above and beyond! Educated me, and walked me through the process of how he writes his reports —super detailed—. I’m an inspector myself in another industry, and I was really impressed by the quality of his craft. We even got the dog to come out and inspect for mold, that was really cool to see.
Price assessment: Reasonable price
Services: Sewer line scope, Mold sampling, Service not listed
Response from the owner · 2 weeks ago
Thank you Andres for the compliment and congratulations on your new home. It was a pleasure working with you. Please let us know if we can be of assistance in the future. Premier Inspection Services
Gisselle Cano2 reviewsiTotal number of Google reviews Gisselle has written across all businesses on Google Maps, not just this one.
Mark and his crew did an amazing job with the inspections. They all made sure to answer all the questions my client had along with letting us know what to expect on the report. I would definitely use Premier Inspections again.
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you Gisselle for taking the time to write this review. It was a pleasure working with you and your client. Please let us know if we can be of assistance in the future. Premier Inspection Services
Kassandra Johnson2 reviewsiTotal number of Google reviews Kassandra has written across all businesses on Google Maps, not just this one.
Mark Pence is absolutely fabulous! As a licensed realtor 10 years ago, I used him on one of my first transactions. He is very knowledgeable and he is professional. It is easy to read his inspection reports. I highly recommend premier inspections to any body that needs an inspection! :)
Response from the owner · a year ago
Thank you Kassandra for the compliment and taking the time to write this review. It's always a pleasure working with you too. - Premier Inspection Services
B Fernandez3 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Mark was extremely knowledgeable and very helpful. He gave us great tips on how to maintain our new home, and suggestions on how to keep everything running efficiently. We would definitely use him again!!!
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you B for the compliment and taking the time to write this review. Congratulations on your new home and please let us know if we can be of assistance in the future. Premier Inspection Services
Austin Ballou1 reviewiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Hands down the best home inspection experience, personally and professionally. Mark is very knowledgeable and thorough. Strongly encourage using Premier for all your home inspection needs!
Price assessment: Great price
Services: Sewer line scope, Pre-listing inspections, New construction inspections
Response from the owner · 3 weeks ago
Thank you Austin for the compliment and taking the time to write this review. It's always a pleasure working with a professional like yourself and your clients. We're always here to help. - Premier Inspection Services
Eric Giles1 reviewiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I am very satisfied with my home inspector. He was thorough and very informative. I will refer anyone in need of a inspection.
Price assessment: Reasonable price
Services: Pre-listing inspections
Response from the owner · a month ago
Thank you Eric for taking the time to write this review and congratulations on your new home. Please let us know if we can be of help in the future. Premier Inspection Services
Bonnie BLocal Guide · 24 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
My experience with Premier Inspection Services was positive. They did a thorough job and everything went smoothly. The only thing they could improve is to give you more payment options that don't include you paying a fee to have to pay them. Not everyone is local to hand them cash.
Services: Sewer line scope
Response from the owner · a month ago
Thank you Bonnie for the compliment and your feedback about payment options. We do accept all forms of payment. Unfortunately accepting credit cards for payment is very expensive for business owners and that is why this added expense is passed on the consumer. We could just charge more for our services but that would be unfair to those that pay with money order, bank check, cash etc. I hope you enjoy your new home and please let us know if we can be of assistance in the future. Premier Inspection Services
Jeanine Schneider3 reviewsiTotal number of Google reviews Jeanine has written across all businesses on Google Maps, not just this one.
Complete and thorough inspection was done and explained well to all individuals. I would use again, if needed
Price assessment: Great price
Services: Mold sampling
Response from the owner · a month ago
Thank you Jeanine for the compliment and taking the time to write this review. Please let us know if we can be of assistance in the future. Premier Inspection Services
Tami WestLocal Guide · 12 reviewsiTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
Premier Inspection Services has been my number one choice in home inspection companies for a long time. I've worked with them for years. They are very professional, provide clear communication on home issues and their reports are very informative and easy to read. They not only identify problems but prepare the Clients for future issues that could arise and educate them on how to maintain the condition of the home so that something doesn't turn into a serious issue. My Clients always tell me they really liked their Home Inspector! Keep up the good work Premier!
Response from the owner · 9 years ago
Thanks Tami for the great review. It is always a pleasure working with a professional like yourself. You always have everything in order and take care of your clients as if they were your family. We look forward to seeing you on home inspections for a long time to come. Premier Inspection Services
