Larry Black13 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did some gutter repair work, did a great job at a reasonable price.
Presley Gutter Cleaning Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty93−0.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 26 ice removal servicesPosition by Experts Score among all companies we track in this category. · better than 64%
5.0 ★★★★★ 314 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
Presley Gutter Cleaning Services at a glance
Customers report that Presley Gutter Cleaning Services offers gutter cleaning, repairs, and drainage installations with punctual crews and thorough work. Reviewers highlight fair pricing, professional communication, and the provision of photos and videos documenting completed tasks. One low-star review criticized the company for an unannounced visit to obtain an estimate, noting a lack of prior notification regarding the appointment.
- Google rating: 5.0 out of 5 from 314 reviews (98% five-star).
- Reviews on this page: 314 Google reviews (269 with written comments, 3 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 14, 2026.
- Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Presley Gutter Cleaning Services: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Presley Gutter Cleaning Services: 98/100 on this factor. Category median: 88.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Presley Gutter Cleaning Services: 93/100 on this factor. Category median: 94.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Presley Gutter Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Presley Gutter Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Presley Gutter Cleaning Services: 39/100 on this factor. Category median: 79.D
39
Bar = this company · dark tick = category median.
Star ratings
314 Google reviews we collected
- 5 stars30798%
- 4 stars62%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
- Praise57099%
- Complaints61%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price233%
- Reasonable467%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results14124%
- Speed & response11520%
- Staff & attitude10118%
- Would recommend8615%
- Price & value7313%
- Communication427%
- Honesty & trust183%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did some gutter repair work, did a great job at a reasonable price.”
“first time I used them - scheduled quickly and repaired gutter I damaged trying to clean it - will use them again”
“The crew arrived on time, worked incredibly hard, and demonstrated a phenomenal work ethic throughout the project.”
“They were very helpful with the inital planning, explaining the products and working with us to accomodate our tenant.”
“Incredibly condescending and rude.”
“I highly recommend them to anyone looking for high-quality work and a stress-free experience.”
“Thorough work, great price, they send reminders, what's not to love.”
“The team was professional, respectful, and communicated clearly with me at every stage.”
“He is very honest, hard-working, professional and timely.”
People customers mention
- Josh 12 reviews
- Gutters 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Presley Gutter Cleaning Services
From 24 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Quality of work (21 praise); Would recommend (14 praise); Communication (10 praise); Professionalism (6 praise); Booking & wait (6 praise); Explains clearly (5 praise); Clean & tidy (5 praise); Punctuality (4 praise).
- Reported results: 4 exceeded expectations, 3 problem fixed.
- Value for money: 5 said worth it.
- Jobs reviewed: gutter (10), gutter cleaning (2).
- Returning customers: 8 reviewers say they used Presley Gutter Cleaning Services before.
👍 “Did an outstanding job”
👍 “Explaining the products”
👍 “Top-tier workmanship”
Reviews for your job
Customers hired Presley Gutter Cleaning Services for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Kirsten3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Presley Gutter and their team did an outstanding job with the installation of the inground downspout system at our building. They were very helpful with the inital planning, explaining the products and working with us to accomodate our tenant.
Great price
Therese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am absolutely thrilled with the drainage system installed by this company. From start to finish, the entire experience was outstanding. The crew arrived on time, worked incredibly hard, and demonstrated a phenomenal work ethic throughout the project. What impressed me most was their attentiveness to detail. They…
Great priceService not listed
HeideeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend Presley. First time having my gutters cleaned since purchasing my house several years ago. They went above and beyond and alerted me to some concerns regarding my chimney cap and flashing, and provided recommendations for companies I could contact to address the chimney/flashing. Absolutely not…
Reasonable price
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They have provided exceptional customer service and results for our home over the last several years!
Reasonable price
NathanLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Thorough work, great price, they send reminders, what's not to love. Amazing they have perfect ratings with nearly 400 but not surprising after they've done their thing. They sent pics and video and even found a downspout issue I will be having them fix.
Daniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We wanted to give a shoutout to the tremendous business that is Presley Gutter Cleaning Services. We spoke with Josh regarding gutter cleaning and repair. He was transparent, honest, and customer focused. When faced with difficult and expensive decisions, Josh provided options, as well as his personal and…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Rooftop/skylight cleaning | 6 | — |
| Power/pressure washing | 5 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 314 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kirsten Collins3 reviewsTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePresley Gutter and their team did an outstanding job with the installation of the inground downspout system at our building. They were very helpful with the inital planning, explaining the products and working with us to accomodate our tenant.
- Price assessment: Great price
Therese McClain2 reviewsTotal number of Google reviews Therese has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am absolutely thrilled with the drainage system installed by this company. From start to finish, the entire experience was outstanding. The crew arrived on time, worked incredibly hard, and demonstrated a phenomenal work ethic throughout the project. What impressed me most was their attentiveness to detail. They didn't just rush through the job; they took the time to ensure everything was done correctly and went above and beyond to protect my property while working. The team was professional, respectful, and communicated clearly with me at every stage. It is rare to find a company that combines top-tier workmanship with such excellent customer care. I highly recommend them to anyone looking for high-quality work and a stress-free experience.
- Price assessment: Great price
- Services: Service not listed
Heidee PurvisLocal Guide · 12 reviewsTotal number of Google reviews Heidee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend Presley. First time having my gutters cleaned since purchasing my house several years ago. They went above and beyond and alerted me to some concerns regarding my chimney cap and flashing, and provided recommendations for companies I could contact to address the chimney/flashing. Absolutely not something they had to do, but I appreciate their thoroughness and attention to detail, as I don’t go anywhere near the roof and wouldn’t have known until it was as major emergent problem. Will absolutely use Presley again in the future!
- Price assessment: Reasonable price
Jessica Kain8 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey have provided exceptional customer service and results for our home over the last several years!
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much. We truly appreciate your continued trust and support over the years. It has been a pleasure taking care of your home! This is why we love the Greater Lansing Area!!
Sharon SattlerLocal Guide · 16 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone was very professional and timely!
- Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you so much Sharon. It means so much to us to have you leave a review and have you as a customer.
Nathan CarterLocal Guide · 28 reviewsTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThorough work, great price, they send reminders, what's not to love. Amazing they have perfect ratings with nearly 400 but not surprising after they've done their thing. They sent pics and video and even found a downspout issue I will be having them fix.
Response from the owner · 3 months ago
Thank you so much for the wonderful review! We truly appreciate your kind words and are grateful you trusted us with your home. We love what we do and customers like you make it worth it.
Daniel Rose8 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe wanted to give a shoutout to the tremendous business that is Presley Gutter Cleaning Services. We spoke with Josh regarding gutter cleaning and repair. He was transparent, honest, and customer focused. When faced with difficult and expensive decisions, Josh provided options, as well as his personal and professional opinions. We would highly recommend this business for either routine cleaning or repair services. - Daniel & Bailey Rose
J JohnLocal Guide · 185 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh has all the knowledge anyone would ever need about gutters. He's a nice dude who really cares about people.
Angela O’BrienLocal Guide · 20 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are so glad to have come across Josh and his crew. He is very honest, hard-working, professional and timely. Lisa is great and very responsive. We’ve had a great outcome for a couple of repairs regarding old rain gutters and downspout installations at our previous home. We’ve had rain gutters cleaned at our current home by Presley Gutter and Cleaning Service and they have done a great job removing leaves out of a backed up gutter and suggested some great solutions for future repairs.
Business details
- Address: 1417 Glenrose Ave, Lansing, MI 48915
- Phone: (517) 234-5326
- Website: presleyguttercleaning.com
- Service area: Lansing, MI