Pest control service · Cedar Rapids, IA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%84+11.9Replies to reviews 7%80+5.7Momentum penalty74−2.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#244 of 389 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★236 Google reviews · 9 photos
95%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$130typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Presto-X Pest Control 4.9 out of 5 based on 236 reviews, with the owner responding to 96 percent of them. Customers frequently cite punctuality, thoroughness, and clear communication during inspections and treatments for pests like spiders, hornets, and carpenter bees. While many praise the professionalism of technicians and follow-up messages, some low-star reviews describe ineffective treatments, uninformative email responses, and dissatisfaction with customer service handling.
Google rating: 4.9 out of 5 from 236 reviews (95% five-star).
Reviews on this page: 236 Google reviews (141 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 3, 2026.
Service: Wildlife serving Cedar Rapids, Iowa.
Data from Google, last updated November 8, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.
Presto-X Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Presto-X Pest Control: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Presto-X Pest Control: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Presto-X Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Presto-X Pest Control: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Presto-X Pest Control: 74/100 on this factor. Category median: 100.B
74
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Presto-X Pest Control: 80/100 on this factor. Category median: 89.A
80
Bar = this company · dark tick = category median.
Star ratings
236 Google reviews we collected
4.9of 5
5 stars22595%
4 stars73%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
98%praise
Praise20298%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price725%
Reasonable1450%
Overpriced14%
Not sure621%
$130+20% vs typical wildlife removal services
Middle half of what 16 customers paid ($65–$203) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7134%
Quality & results5828%
Speed & response2512%
Would recommend2211%
Communication189%
Honesty & trust94%
Price & value31%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Caleb was personable, and took his time to make sure the job was done correctly.”
“The staff of Terminix Presto-X does an excellent job on pest control.”
“Chris was diligent, punctual, communicative, competent, and empathetic.”
“I highly recommend them and would totally watch if they started a YouTube Channel!”
“He did an excellent job explaining our bug situation!”
“Eric our tech is very reliable, friendly, efficient and does a great job at keeping our log book up to date.”
“As far as cost, it was more than I expected but it will be worth every penny when this issue disappears.”
People customers mention
Guinness5 reviews
Caleb4 reviews
Sherman3 reviews
Dave3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Presto-X Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Olivia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★
I am still having problems with carpenter bees. And the Service technician who emailed me was not very informative and very blunt.
They are supposed to come back for a second treatment and I am hoping the problems I experienced are fixed.
Paid $140–160Not sureBee extermination
R2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Do NOT give them any money! It’s a scam! I paid 199.00 for them to come to my home and lie and say they took care of things when they DID NOT. I call the same main number to get help and someone not even in the United States answers! Run as fast as you can from this company!
Paid $180–200OverpricedHome inspection
Tracie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Caleb came in and did a super great job spraying down my couches and making sure he got every problem area. I greatly appreciate it. Thank You Caleb!!
Paid $200+Great priceBed bug extermination
Marie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
My parents are elderly, and I live out of town. They needed help and Chris made the whole process much easier. Chris was diligent, punctual, communicative, competent, and empathetic. The service technicians who provided the service were also capable and nice. Overall, despite the stressful circumstances, it was a good experience.
Thomas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
He did an excellent job explaining our bug situation!
He is very knowledgeable and answered all of our questions!
A++++++
Paid $200+Reasonable priceGeneral pest inspection
ronette1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Gregory came today to do our monthly preventive spray. Gregory is very pleasant and very professional. I would recommend him to anyone.
Paid $40–60Reasonable priceGeneral pest inspection
I am still having problems with carpenter bees. And the Service technician who emailed me was not very informative and very blunt.
They are supposed to come back for a second treatment and I am hoping the problems I experienced are fixed.
Price assessment: Not sure
Price: $140–160
Services: Bee extermination
Pest type: Other
Response from the owner · 2 weeks ago
Hello Olivia Pahlkotter, thank you for bringing this to our attention. Providing reliable, high-quality service is always our goal at Presto-X Pest Control, and we are sorry to learn that your experience was not a positive one. We want to ensure our team reviews your concerns thoroughly. Please contact us at [email protected] so we can look into this for you.
Michael Edmonds6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The staff of Terminix Presto-X does an excellent job on pest control. They are thorough and work closely with the home owner to get the job done. I highly recommend them!
Response from the owner · 2 months ago
We love hearing from satisfied customers like you, Michael Edmonds! Thanks for sharing your experience with Presto-X Pest Control.
R B2 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Do NOT give them any money! It’s a scam! I paid 199.00 for them to come to my home and lie and say they took care of things when they DID NOT. I call the same main number to get help and someone not even in the United States answers! Run as fast as you can from this company!
Price assessment: Overpriced
Price: $180–200
Services: Home inspection
Response from the owner · 4 months ago
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected] Listing your full-service address, copy of review and the phone number associated with the account.
Mark Burney2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
All of my experiences with Presto-X have been excellent, but my experience with Caleb and Guiness have been top notch. I am glad that they are available to help us with inspections.
Price assessment: Not sure
Services: Home inspection
Response from the owner · 7 months ago
Hi Carl Babcock, thank you for taking the time to leave a review for us at Presto-X Pest Control. We're happy we could meet your expectations!
Bails Anderson1 reviewiTotal number of Google reviews Bails has written across all businesses on Google Maps, not just this one.
We recently had Caleb and his dog Guinness in our facility. The work was efficient. Caleb was personable, and took his time to make sure the job was done correctly. Definitely would recommend this team!
Response from the owner · 9 months ago
Darcy Swanson, thank you for your kind words and this wonderful review!
